Quick Facts About Tai Tung
Tai Tung Place, a dim sum restaurant, has received a mix of positive and negative feedback from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.
Starting with the strengths, one customer mentioned that the staff was friendly and accommodating. They were greeted upon entering the restaurant, and the staff members were responsive when greeted. Additionally, the use of masks and sanitization protocols showed that the restaurant prioritizes customer safety, which is especially important during the COVID-19 pandemic. Another positive aspect highlighted by a customer was the excellent food. They were impressed by the taste and portion sizes, stating that the food was worth the price. This indicates that Tai Tung Place offers good value for money and serves delicious dishes.
Furthermore, Tai Tung Place was commended for its special ambiance as one customer mentioned that the restaurant was very special for a birthday celebration. This suggests that the restaurant has a pleasant and memorable atmosphere, enhancing the overall dining experience.
Moving on to the weaknesses, multiple customers expressed disappointment with the quality of the food. One customer felt that the dim sum was dry and undercooked, while another described the food as ordinary and bland. These comments indicate that Tai Tung Place may have inconsistent quality in terms of taste and preparation. Furthermore, some customers noted that the portion sizes of certain dishes were getting smaller, while prices were increasing. This can be seen as a negative point, as customers expect good value for money and may feel dissatisfied with smaller portions and higher prices.
Another weakness highlighted by multiple customers was the slow pace of service. One customer mentioned that the food came in at a slow pace, and they had to wait for each dish to be delivered individually. This differs from their experience in the UK, where food is typically served more efficiently. Additionally, there were complaints about the staff's limited ability to communicate in English, leading to miscommunication and feelings of embarrassment. This suggests that Tai Tung Place may need to improve its language skills and customer service to provide a better experience for non-Cantonese-speaking customers.
Furthermore, there were comments regarding the interaction with the staff. One customer mentioned that out of the six waitresses and waiters that served them, only one was polite and attentive. This may indicate inconsistent customer service, and while it could be excused as a cultural divide, manners are considered essential in customer service. Another customer expressed offense at the staff's response when questioning the tipping policy, feeling disrespected. Thus, there may be an issue with the staff's professionalism and communication skills.
In summary, Tai Tung Place has several strengths, including friendly staff, good food, safety protocols, and a special ambiance for celebrations. However, the weaknesses include inconsistent food quality, smaller portions at higher prices, slow service, limited English communication, and inconsistent customer service. By addressing these weaknesses, Tai Tung Place can work towards providing a consistently positive dining experience for all customers.
Best TL Reviews
Ich hatte mir mehr erhofft und bin aus Deutschland zu sehr verwöhnt
This was the worst Dim Sum place i have even tried.
My partner and I ordered a few types of dim sum. Most of them were very dry and undercooked. Foods came in a slow pace. We finished one dim sum, and the staff came to get the empty plate, then we waited for the next dim sum. I have never tried to eat and wait for the food one by one in the UK.
Not only food, but also the tea. The tea came after the food was delivered, and the tea came because we reminded the staffs for few times. If we don’t remind them, they just kept talking with other staffs. The staffs even couldn’t speak any simple English. We had no idea what the staffs here were doing. With low quality foods and pace, the staffs just wanted to push us to finish our food and leave the restaurant, even there was no queue.
We were very disappointed about the restaurant. At last, my partner rejected to pay for the tips. The staff used Cantonese asked me the reason ( My partner can only understand English). It made my partner feel very embarrassed because he totally couldn’t understand what the staffs were trying to say. Therefore, I only said the service and food quality were not deserved the tips. Then the staffs spoke in Cantonese to me again : 咁你下次叫takeaway，唔好坐係到食（exact wording）( Translation: Order takeaway next time and don’t sit here). I felt so offended, and my partner, again, was so embarrassed because he had still no idea what the staff was talking.
Why not the restaurant just put the tips charge on the bills and set it as a compulsory charge? It is not about money, but respect!
It's been about 2-3 years since we last visited, so we were excited. We went for a birthday celebration today for dimsum around 4pm, with the intention to avoid peak times. Dim sum opening times are now 11am - 4.30pm.
There were about 5-6 tables. Staff was friendly and accommodating. We were asked to sanitise hands before entering the restaurant and all staff have been wearing masks throughout. It felt safe enough to dine in. Food is good in general, but some of the portions are getting smaller and prices are going up (which we understand, due to covid and current economy.) Overall, a lovely experience. We would go again.
First time here, thought I would try as it was near the Hotel. Food was really tasty. Great portions. Staff were helpful and attentive. Great value for money, would totally recommend a visit.
The food hasn’t been great from the start, it’s really ordinary and bland, everything does taste like nothing. The good thing about this place is when you say hi to the waiters and waitresses then they react and say hi back. It isn’t recommended in my books.
This was actually the best Chinese restaurant I have ever been too. Excellent food with a fabulous Asian supermarket next door.
The only negative side was... that out of the 6 waitresses and waiters that served us, only one was polite and happy to please.
Now this maybe excused as a cultural devide but in my books...manners are manners no matter from where you are from.
We will happily be going back however.
Wow! That was my reaction when I saw the food come out.
My friend said to try this place and when I saw the expensive prices I was hesitant, but the portion sizes are massive and the food tastes brilliant.
Definitely recommend coming here
Food was very lovely worth the price we had dinner and the restaurant was very special, so I went there for my birthday we ordered Cantonese style beef, very lovely, and we ordered Beef chow mein the best so good and we ordered seafood mix chow mein the best and we had squid and black bean sauce really good and the next thing we had was fish bites Cantonese style with chilli and garlic. The best we had to take two. That’s why I’m giving tai tung A 5 out of five
Place Pictures
Tai Tung Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
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| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 09:00 PM |
How to go there
Location
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