Starbucks

Festival Way, Festival Leisure Park, Basildon SS14 3WB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Strengths:

1. Quick service: One customer mentioned that they received their hot drink quickly. This showcases Starbucks' ability to efficiently serve customers, ensuring they don't have to wait for long periods of time.

2. Great selection of drinks: Another customer praised Starbucks for having a wide range of drink options. This indicates that Starbucks offers a diverse menu, catering to different preferences and tastes.

3. Friendly staff: Many customers mentioned the friendly and pleasant staff at this particular Starbucks location. Building a positive relationship with customers is important for creating a welcoming environment and ensuring customer satisfaction.

4. Well-made cappuccinos and hot chocolates: A customer specifically mentions the quality of the drinks, indicating that Starbucks takes pride in providing well-crafted beverages to customers.

5. Iconic name: Starbucks has built a strong brand reputation and is considered an iconic name among other coffee shops. This recognition and reputation can attract customers and build trust.

Weaknesses:

1. Inconsistent opening hours: One customer complained about the inconsistent opening hours and incorrect information on the Starbucks website. This suggests a lack of attention to detail and poor communication, which can lead to customer frustration and dissatisfaction.

2. Bitter coffee taste: One customer expressed their preference for less bitter coffee. While taste is subjective, this feedback indicates that not all customers may enjoy the flavor profile of Starbucks' coffee, potentially limiting their appeal to some individuals.

3. Hygiene concerns: Another customer reported finding multiple hairs in one of their sandwiches. This is a serious issue as it raises concerns about food preparation and cleanliness within the store. Such incidents can damage the reputation of the store and deter customers from frequenting it.

4. Inability to collect rewards: One comment mentions that customers cannot collect rewards at this particular Starbucks location due to its presence in a cinema. This limitation may discourage loyal Starbucks customers who value the benefits of the rewards program.

5. Uncomfortable seating: A customer points out that the tables and chairs at this Starbucks location are uncomfortable, suggesting a lack of attention to customer comfort. This can impact the overall experience and discourage customers from staying and enjoying their drinks.

In conclusion, Starbucks has several strengths, including quick service, a great selection of drinks, friendly staff, and a strong brand reputation. However, there are also some weaknesses identified, such as inconsistent opening hours, potential dissatisfaction with coffee taste, hygiene concerns, inability to collect rewards, and uncomfortable seating. These weaknesses should be addressed to ensure customer satisfaction and maintain a positive image for the Starbucks brand.

Best TL Reviews

I came by to get coffee on Sunday, I waited 15 minutes to get in, when I walked in, I was ignored for few minutes. Eventually somebody told me that they will be open from 10.30. Why do you have info on your website that Basildon Festival is open from 10 not 10.30? Not a happy bunny

We just got a hot drink to take into the cinema. The service was really quick and there was a great selection of drinks. I'm not a huge fan off their coffee as it's a little bitter, but that's just my preference.

Had no issues with this Starbucks for a while however just purchased food from them and no word of a lie found four individual hairs in one of the sandwiches. I would write one or two off as unlucky but four long strands of red hair?? Really ruined it for me which is a shame. On top of that you can also not collect any rewards from this Starbucks due to it being in the cinema. Would not recommend going here try the other Basildon option.

Located inside the cineworld. Busy , with pleasant staff

It is in the same building as Cineworld. Friendly staff and the drinks are nice & hot. Well made cappuccinos and hot chocolates. But the tables & chairs!! Oh gosh, they are so awful! Can do with a couple more comfy sofas to sit while you enjoy your drink. This is more like a “Come-Order-ButdontSitForTooLong” kind of Starbucks.

Great friendly service everytime I come here, never any problems getting my filter coffee.

Starbucks is an iconic name amongst other coffee shops. It always serves beautiful coffee. It's a real treat to go there. Highly recommended and for those who have never had coffee there you dont know what your missing !!

I come sometimes this shop, staff always so helpful. They try me satisfied with the drink. Today there was trainee staff called Zoe she served me at the till twice. She was really helpful was very kind. Appreciated.