Oriental Cottage

+44 1563 531828

28 Main St, Kilmaurs, Kilmarnock KA3 2SF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Oriental Cottage

Strengths:

1. Good selection: Some commenters mention that Oriental Cottage offers a good selection of dishes, indicating that they have a variety of options to choose from on their menu.

2. Fast service: One commenter mentions that the service was fast, suggesting that Oriental Cottage is efficient with processing orders and delivering food in a timely manner.

3. Tasty food: Another commenter states that the food is tasty, indicating that the flavor and quality of the dishes at Oriental Cottage are satisfying.

Weaknesses:

1. Incorrect orders: Multiple comments mention that Oriental Cottage has a problem with getting orders wrong. Customers receive food that they did not order or were missing items from their order, leading to frustration and inconvenience.

2. Poor customer service: Several commenters express dissatisfaction with the customer service provided by Oriental Cottage. They mention being hung up on when trying to resolve issues or having their calls ignored. This lack of professionalism and responsiveness contributes to a negative customer experience.

3. Inconsistent food quality: One commenter mentions that the rice and chips are often dry and taste old, suggesting that Oriental Cottage may have issues with maintaining consistent food quality. This inconsistency may lead to disappointment for customers who expect fresh and flavorful food.

4. Food not meeting expectations: Commenters express disappointment with the food itself, describing it as bland, inedible, or filled with bad bits. These negative experiences indicate that Oriental Cottage may struggle with consistently delivering tasty and enjoyable dishes.

5. Long wait times and cold food: Some commenters mention long wait times for food delivery, with one mentioning waiting over an hour. Additionally, there are complaints about the food being delivered cold, indicating that Oriental Cottage may have problems with timely and temperature-controlled delivery.

6. Overcharging and dishonesty: One commenter accuses Oriental Cottage of overcharging and providing false information about the freshness of the food. This lack of honesty and transparency affects customer trust and satisfaction.

Conclusion:

Based on the comments provided, Oriental Cottage has several weaknesses that outweigh its strengths. The restaurant has issues with incorrect orders, poor customer service, inconsistent food quality, long wait times, and dishonesty. These weaknesses contribute to negative customer experiences and may deter customers from using Oriental Cottage in the future. The restaurant should address these areas of weakness to improve its overall performance and customer satisfaction.

Best TL Reviews

So Sat night 5:15pm phoned in an order. Arrived 40 minutes later paid the guy and when we looked at our order it wasn’t what we ordered !! Called them up and they said they would get our correct order out to us ! 7pm and no food has arrived called them up and was told the delivery guy is on his way but has other deliveries to do ???? You would think under the circumstances our delivery would have been first instead we are still waiting… Would never use this Chinese carry out again !! So update now 7:15pm and the delivery arrived and its wrong ????So hubby is driving round with the two wrong orders to get a refund.

So no dinner for us tonight we are absolutely fuming

It's Really a hit or a miss, the rice is usually dry nd chips are days old the majority of the times we've ordered. Some dishes are lovely but you have to know what to ask for in order to have it fresh, fresh wich is kinda expected with all orders regarding food tbf. Not the best Chinese anymore, did use to be.

Chicken was full of bad bits, basically inedible! Chicken balls, onion rings was full of grease. Was the most bland thing I’ve ever had the curry didn’t taste of anything either, we phoned to complain (5 times) before answer, got told we could get £2 off next order (paid £16) due to it being to busy. Then we got passed onto the owner who then hung up on us! Will never be ordering from here again.

Good selection, fast service and tasty food!

Normally very good, but not this time.

Sent the wrong order and the woman on the phone had the nerve to say we ordered what they delivered (considering the dish they delivered isn't on the menu might have gave it away), plus the missing dish was delivered a hour later. Spend your money elsewhere as this mob don't deserve it!.

New fun heng from now on..????

Waited over an hour for food to be delivered - weren't given any indication of how long it would be when we ordered. When food finally arrived it was cold and one of the dishes had meat in it instead of the vegetarian meal I'd ordered. Chips and rice were dry and tasted like they were at least a day old. Won't be wasting money ordering from here again!

Absolutely atrocious behavior from them. After ordering a meal and it being promised within An hour I asked if it would be. The chap on the phone altered his mind and made it 1 and a quarter hour. It turned up an hour and three quarters. I phoned in between because the price they advised me was not what was on the menu so they over charged me and when I quizzed about it they hung up on me. I phoned back. They hung up on me again. I phoned back and they Hung up on me again. Now I know they have a sophisticated telephone system that identifies the caller and in subsequent calls to them to complain have ignored all 45 of them, presumably as they know it's my number. And my order is missing items and amongst the items delivered even these are wrong. I can't tell them this because they refuse to answer my call. This is not the first problem I've had with this restaurant but I can tell you this it's the last. There customer service sucks. And there food is not much better.........avoid unless you want disappointment and pretty rubbish food. I'd hate anyone else to go through this and end up with a bad taste in their mouth. Look elsewhere

Ordered food for 5.15 to be picked up. I get a call from Oriental Cottage 4.40 asking when I'm picking the food up. I tell them I ordered for 5.15, they say sorry we'll cook again fresh for you. I express concern I hope it's not being kept warm, I am assured it will be fresh. I pick it up at 5.15 and ask again is it fresh. Yes, I'm told. Then you try to over charge me but I know how much it is. I get home to find the food is not fresh at all. Dried up and cold. I rang and asked for refund as it was inedible. Offered another meal but we had our grandchildren sleeping over so was not convenient. Then girl on phone started making up lies so decided wasting my time.