Quick Facts About Papitos Grill at 98
Papitos Grill at 98 Place has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the restaurant, let's break down the feedback provided.
Starting with the positive comments, it is evident that the food at Papitos Grill is generally good. Customers have praised the excellent taste and quality of the food, mentioning that it is a true Mexican-style restaurant. Fast and friendly service is also highlighted as a strength, indicating that the staff is attentive and efficient. Additionally, one customer had a positive experience with the service when they ordered food for pick up and the restaurant accommodated their request to remake the dish.
On the other hand, there are several negative comments that reveal weaknesses in different aspects of the restaurant. One common complaint is the slow seating process and delay in receiving menu's, drinks, food, and the check. This suggests a lack of organization and efficiency in their service, leading to frustration for customers.
Another major weakness lies in the restaurant's pricing and billing practices. Multiple customers complain about being overcharged, and in some cases, being forced to pay for food they did not request or receive. The fact that the owner did not apologize or address the issue is a further indication of poor customer service. These incidents reflect badly on the business and can damage its reputation.
Additionally, there are complaints about the dismissive and rude behavior of some employees. Customers highlight instances where they felt ignored, disrespected, and treated with a lack of professionalism. This indicates a problem with training or management oversight, as employees should be trained to provide excellent customer service.
Other issues raised include incorrect information regarding opening hours, packaged food instead of homemade items, poor quality of chips and salsa, and lacking knowledge of certain ingredients. These weaknesses reflect inconsistency in food quality and a lack of attention to detail, potentially impacting the overall dining experience.
In conclusion, Papitos Grill at 98 Place has strengths in terms of good tasting food, fast and friendly service, and accommodating certain customer requests. However, weaknesses are evident in areas such as slow seating, pricing and billing practices, poor customer service, and inconsistent food quality. These weaknesses can have a negative impact on the overall dining experience and should be addressed by the restaurant management.
Best TL Reviews
Food was good but it took forever to get seated, menu's, drinks, food and check.
They did not honor their catering prices for our event and served more food than we requested and charged us for it. Once given the bill we questioned it as we were told a different amount per person and they threatened to call the police if we didn’t pay it. Will not be back.
I hosted a work event today and was overcharged double. The owner prepared more food than we agreed on and then overcharged for it. When I confronted the situation, he wasn’t apologetic. I was clearly taken advantage of. One of his own employees said he was sorry and that the owner was money hungry. Very bad business!
We walked in at 9:40 and was told that Papito’s closed at 10. Google states 11 and I did advise the employees of this info. My issue was the lady at the counter had a very dismissive attitude. She did not want to see if it was ok for us (only 2 of us) to still dine. She finally went to the back and a male employee returned with her…..same dismissive behavior. I finally told him we would go else where. Horrible customer service!!
Love this place. Excellent food, fast friendly service. A true Mexican style restaurant. I'm definitely going back.
I ordered food for pick up and freaked out because I thought there was a leaf in it. Turns out it was just seasoning and they still remade it for me after I asked. All in all great service. Very nice and respectful employees.
Honestly I do not recommend anybody going to this restaurant. I absolutely hated this restaurant and I normally do not use words like that! 1st the lady that set the chips and salsa on the table was very rude she did not greet us she did not say anything to us She just put the chips in sauce on a table and walked away! Ben came to the food but guacamole is right out of a package not made in house at all! The cheese dip was running. The chips were out of a bag they were not fresh a tasted very in store so if you look in for all finnick Mexican restaurant this is not it.
First off, person had no idea what sweet n low was. Speaks English very well. She was new and should not be answering phone. Had mo idea of anything. Finally spoke with someone else. Ordered taco salad no sour cream and guacamole. Got the order back home and opened up. Covered in guacamole and sour cream. After removing it all I had left was chicken and tortilla. Not even in a tortilla bowl. Soggy tortilla. Threw it in the trash. Waste of my time and money.
Place Pictures
Papitos Grill at 98 Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Popular for
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Solo dining
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Dinner
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Lunch
Atmosphere
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Casual
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Cozy
Crowd
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Tourists
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Groups
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College students
Health & safety
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Staff required to disinfect surfaces between visits
Dining options
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Dessert
Planning
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Accepts reservations
Service options
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Takeout
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Dine-in
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Delivery
Offerings
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Vegetarian options
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Healthy options
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Quick bite
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Late-night food
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Small plates
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Coffee
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Comfort food
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Happy hour food
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Kids' menu
Amenities
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Good for kids
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High chairs
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
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| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Tuesday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
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