Penguin Cafe

+44 1248 362036

260 High St, Bangor LL57 1PB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Penguin Cafe

Strengths:

1. Friendly and welcoming staff: Multiple comments mention the warm welcome and friendly service at Penguin Cafe. This is a strength as it creates a positive and inviting atmosphere for customers.

2. Good selection of food and drinks: Customers mention enjoying the homemade pizzas, gelato milkshakes, and gluten-free cakes. Having a diverse menu with options for different dietary preferences is a strength as it appeals to a wider range of customers.

3. Support for local businesses: One customer mentions visiting Penguin Cafe to support local businesses during difficult times. This reflects positively on the cafe and shows their commitment to the community.

4. Strong customer loyalty: The comment from a weekly customer, who loves the warm welcome and delicious food, showcases the strong customer loyalty Penguin Cafe has managed to build.

5. Appreciation for coffee quality: Several comments mention the good quality of the coffee. This is a strength as it indicates a dedication to providing high-quality beverages to customers.

Weaknesses:

1. Inconsistent food quality: One comment highlights the disappointment with the quality of the lasagne and calzone, mentioning that they appeared old and unappetizing. Inconsistency in food quality is a weakness as it can lead to customer dissatisfaction and negative reviews.

2. Issues with specific dishes: Another comment mentions that the breakfast they had was disappointing, with slimy eggs, overcooked mushrooms, and a deep-fried hash brown leaking oil. This indicates a weakness in the execution of specific dishes and the need for improvement.

3. Pricing disparity: One customer mentions that the price they paid did not reflect the quality of the food. This suggests a weakness in the value for money offered by Penguin Cafe and the need for reevaluating their pricing strategy.

4. Complaints about cleanliness: One comment mentions a dirty teaspoon served with the coffee. This reflects negatively on the cafe's cleanliness standards and is a weakness that needs to be addressed.

In summary, Penguin Cafe has strengths in terms of friendly staff, a good selection of food and drinks, support for local businesses, customer loyalty, and coffee quality. However, there are weaknesses in terms of inconsistent food quality, issues with specific dishes, pricing disparity, and complaints about cleanliness. Addressing these weaknesses can help improve the overall customer experience at Penguin Cafe.

Best TL Reviews

One of the worst breakfasts I think I've ever had. The egg was slimy on top and cooked to a crisp on the bottom, the hash brown was deep fried and oil was leaking out, I had one small spoon of beans and mushrooms that were over cooked. If I was at home I would have sent it back, definitely Not worth £10!

I Never normally leave reviews but as Bangor high street is such a sad sight nowadays I believe small businesses such as this one needs to be kept open!

I came here with my dad on my lunch hour today for the first time. I have never been greeted with such good service as I had today by the lovely waitress! We both had the homemade pizzas, (I was a bit skeptical as I don’t normally like pizza) but this was the best pizza I’d ever had! And the price for what it was, was amazing! Lovely vibe and a real feel of community!

Highly recommend this place if your ever on the high street or visiting!

I am a weekly customer at penguin cafe with my mother. We love coming here. We always get a lovely warm welcome and chat. Their food is always hot and delicious. The owner and young lady claire are very hard workers. Thank you. We will see you again.

Come here quite often when visiting Bangor as I like to support local businesses through these times. The coffee, hot chocolate and even their milkshakes from their own homemade gelato are amazing.

The pizzas and calzones are lovely, full of flavour and they have no trouble if you need to change anything. They have good selection of gluten free cakes available and other sweet treats.

Customer service is excellent. Staff are always willing to talk to you and welcome with a happy face and help with anything you are unsure about.

We were very disappointed with the quality of the food served to us here. The lasagne looked like it had been days old and not appetising at all. The Calzone was a nice flavour, but as I cut into it, water oozed out. The dough wasn't cooked inside either.

The only positive I have to say was the coffee was nice, apart from the dirty teaspoon.

The price we paid unfortunately did not at all reflect in the quality of the food served.

This cafe is the only one I go to. Staff are very friendly and polite. Great coffee also

Lovely staff, warm welcome,wonderful food, I always pop in when i pass. Would 100% recommend going

Really lovely cafe/restaurant, great food with something for everyone and friendly, fast service.

Would recommend supporting a local and independent establishment