Petsense

+1 575-437-1552

805 N White Sands Blvd, Alamogordo, NM 88310 United States of America

Open Today: -

Quick Facts About Petsense

. They need to be more competitive with their pricing.

Based on the comments provided, there are several strengths and weaknesses of Petsense Place that can be identified.

Strengths:

1. Clean and organized store: Multiple comments mention that the store is clean, neat, tidy, and easy to navigate. This suggests that Petsense Place puts effort into maintaining cleanliness and organization, creating a positive shopping experience for customers.

2. Friendly and knowledgeable staff: Several comments mention that the staff at Petsense Place are friendly, polite, and helpful. They greet customers and show affection towards their pets, creating a welcoming atmosphere. Additionally, the staff is reported to be knowledgeable about animals and products, which can be beneficial for customers seeking advice or clarification.

3. Specialized products available: One comment mentions that Petsense Place carries a specific dog food that is not available elsewhere in town. This suggests that the store offers specialized products that cater to specific pet needs, attracting customers who require these specific items.

4. Communication and customer service: One comment praises the store manager for personally informing a customer about the availability of desired products. This demonstrates good customer service and communication skills, ensuring that customers are informed and satisfied with their purchases.

Weaknesses:

1. Lack of greeting and customer attention: One comment mentions that the staff did not greet the customer upon entering the store and appeared too busy in a private conversation. This suggests a lack of attentiveness towards customers, making them feel neglected or unwelcome. Improving customer greeting protocols and paying attention to customer needs can enhance the overall shopping experience.

2. Limited product selection: Multiple comments express dissatisfaction with the product selection at Petsense Place. Customers mention that they cannot find what they are looking for or that certain products, like crickets, are frequently out of stock. This suggests a weakness in inventory management and a lack of variety in product offerings. Increasing the product selection, restocking items promptly, and considering customer demands can address this issue.

3. High prices: One comment mentions that the prices at Petsense Place have significantly increased over time, making it more expensive to purchase certain items. This can discourage price-sensitive customers and drive them to seek alternative options. Reviewing pricing strategies and ensuring competitiveness in the market can help maintain customer loyalty.

4. Limited variety for non-dog and non-cat owners: One comment criticizes the heavy focus on dogs and cats, indicating a lack of variety in products for other pets. This can alienate customers with different pets, reducing their inclination to shop at Petsense Place. Expanding product offerings for a wider range of pets can help attract and retain diverse customer groups.

In conclusion, Petsense Place has strengths such as a clean store, friendly staff, specialized products, and good communication with customers. However, the store faces weaknesses in areas like lack of greeting, limited product selection, high prices, and a focus on only dogs and cats. Addressing these weaknesses can help Petsense Place improve its overall customer experience and attract a wider customer base.

Best TL Reviews

The store is a lot cleaner and looks very nice and neat but if you are too busy talking to your coworker to even greet us then don’t make an opinion about an item I am buying. Especially when I was once again not greeted and i felt like I was bothering the workers and interrupting their conversation. I truly only come here when I absolutely have no choice, Not a fan.

The staff here is always very friendly and eager to help. They always greet my dogs with loads of affection. They are knowledgeable that they're animals and products. I wish there were more products available and probably less food. The food prices are very high, and I can get it cheaper in many places even with the reward program. They Sadly are often out of crickets, and about 75% of the time, I don't find what I'm looking for. I love the staff and I love how clean the store is. I will keep going back.

I stop by this location at least twice a week for my dogs food. The associates down there are always friendly and greet you with a welcome when you come in. My dogs are picky about there dog food and no where in town but petsense carries it. Even when they are out of food the manager will always take the time to let me know when they get new shipments in. I recommend this place to all my friends and family.

This store is always one of my favorites to visit! The employees are very polite and helpful, the store is always tidy and organized, and the product selection is phenomenal!

Poor selection of products. Irregular access to feeder items. Staff is often pretty darn good. The heavy focus on dogs and cats is ridiculous. Lucky they are the only "pet" store in town....or they'd have closed by now.

The store is neat and clean w everything easy to find. The staff was awesome in helping me w my questions and very friendly. A definite return in the future. Rusty. Hannon

Employees are nice. The inventory varies a lot, but we're able to get wet cat food without chicken in it, as our cat won't eat it.

They keep going up on prices. When I first started going there my dog food was around 40. Something dollars. Now it's 70