Phuns Welcome

+44 28 9269 2752

18 Market Square, Dromore BT25 1AW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Phuns Welcome

Phuns Welcome Place, based on the comments above, has both strengths and weaknesses that can be analyzed in terms of its service, food quality, and customer experience.

One of the strengths highlighted in the comments is the quality of the food. Several customers mentioned that the food was good and delicious. This indicates that the taste and flavor of the dishes served at Phuns Welcome Place are generally satisfactory. Additionally, the comment regarding "everything I ordered was perfect" suggests a consistency in delivering high-quality food.

Another strength mentioned by a customer is the politeness and excellent service provided by the teenage girl working at the counter. It is commendable that the staff member was able to maintain a positive attitude and provide a good customer experience despite being busy. This positive interaction with customers can contribute to a positive reputation for the restaurant and encourage repeat visits.

Prompt delivery is also mentioned as a strength in one of the comments. Having timely deliveries can greatly enhance the customer experience, especially for those who prefer the convenience of ordering food for delivery. This promptness indicates efficient service and consideration for customer satisfaction.

On the other hand, there are several weaknesses highlighted in the comments as well. One of the most significant weaknesses pointed out is the long wait times, particularly during peak hours. Waiting for an hour or longer for food can be frustrating for customers, especially if they are hungry or have time constraints. This can potentially discourage people from dining at Phuns Welcome Place, particularly during busy periods.

Another weakness highlighted in the comments relates to the quality of specific dishes. Customers mentioned issues such as soggy chips, tasteless curry sauce, clumped rice, and hard batter on the chicken balls. These issues can negatively impact the overall dining experience and may lead to dissatisfaction among customers. Consistency in food preparation and quality are key aspects that Phuns Welcome Place needs to address in order to improve customer satisfaction.

Additional weaknesses mentioned include the presence of bugs in the food and concerns about onions overwhelming a dish. The presence of bugs in the food is a serious issue that should be immediately addressed to prevent health hazards and maintain food safety standards. It is important for the restaurant to take appropriate measures to ensure the hygiene and cleanliness of the kitchen and food preparation areas. Furthermore, the issue of onions overpowering a dish indicates a lack of attention to proportion and balance in the food preparation process. This feedback highlights the need for improvement in ingredient portioning to ensure a well-balanced flavor profile.

In terms of customer experience, the comments suggest a mixed response. While some customers had a positive experience with polite staff and prompt delivery, others faced disappointment due to long wait times and unsatisfactory food. Providing customers with realistic wait time estimates, as suggested in one of the comments, can help manage expectations and avoid frustration among customers waiting outside the restaurant.

In conclusion, Phuns Welcome Place has certain strengths in terms of food quality, service, and prompt delivery. However, it also has weaknesses in areas such as long wait times, inconsistent food quality, insect contamination, and imbalanced flavor profiles. Addressing these weaknesses and focusing on enhancing the overall customer experience are essential steps for the restaurant to improve its reputation and attract loyal customers.

Best TL Reviews

Food is always nice but the wait times can be long (around an hour) if during peak times.

Disappointed with this Chinese.. I had veg chow mein with chips and Peking sauce, which was fine albeit a bit soggy on the chips (stuck to paper bag with grease). Partner had chicken balls and a half and half. Half and half was small in a burger box for £3.60, curry sauce was tasteless and rice was clumped together like microwave rice. Batter on chicken balls was hard. Total cost was £26.40, which we worked out, based on the menu prices, meant delivery was £8 when we only live a mile from the Chinese (Chips - £2.40, Peking - £2, Veg chow mein - £6, chicken balls - £4.40 and half and half - £3.60). Will be going back to the other one in future.

This used to provide good food. Tonight I bought prawn chow mien. Yes it did have prawns, noodles in abundance but nothing else. No garlic/ginger/Chinese seasonings/onions/spring onions/mushrooms which are always added to chow mien and no peppers. The noodles tasted like they had been tossed in tasteless salty slop , prawns added n then served this slop as a chow mien. Won’t be going back.

Nice enough though onions should be cut smaller as it was like the majority of my meal was onions. I had a chicken curry. Also I went in just before they closed so my chips were majority 'bits' which I hate.

Absolutely revolting waited an hour for a simple Chao main and there were big black bugs in my food. You shouldn't come here.

Food was very good as usual. Wait was an hour and 10 minutes which is understandable on a busy Friday night during lockdown but please could you tell people a more realistic time when we phone so we're not stood outside for 40 minutes.

Really delicious, very nice staff, prompt delivery. I have way more cheat days since discovering Phuns

first the four star rating....usual chinese carry out, nothing special.

secondly, customer service, teenage girl served me and a number of other people while I was waiting, excellent service, she was very polite to every customer, wished them a good evening and sounded genuinely enthusiastic, even though she was extemely busy at the counter and on the phone, Well done.

thirdly quality of food, everything I ordered was perfect.

Overall, a very good experience, will definitely use again.