Pier 22 Cafe

+44 1642 608604

Thornaby Pl, Thornaby, Stockton-on-Tees TS17 6BN United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Pier 22 Cafe

Pier 22 Cafe place has several strengths based on the comments provided. Firstly, many customers praise the quality of the food, consistently describing it as excellent, tasty, and well-cooked. The breakfast is specifically highlighted as the best one the customers have had in a long time, with an emphasis on it not being greasy and the portion size being satisfactory. Additionally, the homemade chips and curry are mentioned as being delicious. This indicates that the cafe has a strong culinary offering and has successfully established a reputation for serving high-quality meals.

Furthermore, the friendly and fast service is noted as a strength of Pier 22 Cafe place. Customers appreciate the staff being helpful and friendly, contributing to a positive dining experience. This shows that the cafe values customer satisfaction and prioritizes delivering good service.

The location of the cafe by the river is also mentioned positively by customers. Sitting by the river is described as "spot on," suggesting that the ambiance and view add to the overall appeal of the cafe. This can be seen as a unique selling point for the establishment, allowing customers to enjoy their meals in a picturesque setting.

However, there are some weaknesses that emerge from the comments as well. One recurring issue is the behavior of the person in charge or the leadership of the establishment. One customer describes them as having a negative attitude and being short with customers, which tarnishes the overall experience. The lack of people skills and apparent rudeness indicate a weakness in the leadership qualities of the cafe. Additionally, the manner in which customers are informed about the cash-only policy is criticized. This suggests a lack of effective communication and customer management strategies, making it difficult for customers to have a smooth experience.

Another weakness highlighted is the table management at the cafe. A customer suggests that the cafe would benefit from lessons in table management. While the specific issues are not mentioned, this comment implies that there may be issues with seating, reservations, or wait times. This can result in an inefficient use of space and create frustration among customers.

Lastly, there is one negative comment about an incident with cold and poorly prepared food. The customer expresses disappointment with the cafe's response when they raised the issue and felt confronted and treated rudely. This indicates a weakness in handling customer complaints and potentially maintaining consistent food quality.

In conclusion, Pier 22 Cafe place has several strengths, including the high quality of their food, friendly service, and attractive location. However, weaknesses are also evident in the behavior of the person in charge, lack of effective communication regarding cash-only payments, table management issues, and inconsistent food quality. Addressing these weaknesses can help the cafe improve and provide an even better experience for its customers.

Best TL Reviews

Best breakfast I've had in a long time. Not greasy, good size.

Service is friendly and fast.

Sitting by the river is spot on as well ????

The food was excellent, as were the drinks. What ruined the experience was the person “in charge” , no people experience, very short with customers (glad it wasn’t just us) and seems to carry a bit of an attitude around. I’m all for cash only establishments but there are better ways of informing customers of this fact other than the one used. A few lessons in table management would be very useful too. Would do so much better with new leadership.

Lovely place. Food was so nice. Staff were friendly and helpful.

Great food, home made chips brilliant, I had a curry really tasty. My wife had a hot beef sandwich, loads of filling.

Lovely little cafe down by the river serving well cooked food. My breakfast was pretty good for the price, were not talking organic home reared sausage and bacon just good honest food served by friendly staff at a great price. A nice cup of coffee and a decent serving of toast topped it off. No grumbles from me.

Absolutely top drawer breaky 10/10 nothing else to say, best full English had in Teesside. Was quick to come out and everything was cooked to perfection will be back, coffee also nice and fair price for everything.

Really disappointed been going here years and been great just gave me freezing cold chicken that was shredded only asked them to take it away and got confronted by 2 ppl persuading me about it and being rude won't be returning again unfortunately they wouldn't admit there faults just kept talking over me I wouldn't recommend

Always great food and service. Very reasonable prices too