Quick Facts About PND Professional Nail Design
PND Professional Nail Design has a mix of positive and negative reviews from customers, which can help to identify both the strengths and weaknesses of the establishment.
One strength of PND Professional Nail Design is their ability to create unique and beautiful designs. Many customers praised the salon for their talented nail technicians and their ability to bring their vision to life. This is evident in comments such as "If you can dream of the design, they will make it happen" and "they actually shaped my nails as requested, and the nail technician recommended a beautiful design."
Customers also appreciated the intimate and friendly atmosphere of the salon. Several reviewers mentioned that the staff was welcoming and friendly, making them feel comfortable during their visit. This positive feedback highlights the salon's strength in providing a warm and inviting environment for their customers.
Another strength of PND Professional Nail Design is their cleanliness and attention to detail. Customers mentioned that the salon is clean and well-maintained, and that the nail technicians take the time to properly sterilize their instruments. This attention to hygiene is crucial in ensuring the safety and well-being of customers, and is an important aspect of any nail salon.
However, despite these strengths, there are also several weaknesses mentioned in the comments. One major concern is the salon's lack of attention to health and safety protocols. One customer expressed their dissatisfaction, stating "although they have done an excellent job with the design I have requested, there is something more important than my nails and that is my health and safety." They highlighted the importance of sterilizing instruments and using new burs for each client to prevent contamination.
Another weakness mentioned by multiple customers is the difficulty in getting an appointment at PND Professional Nail Design. Some clients complained about having to wait for over a week to get an appointment, which can be frustrating for those who are looking for immediate service. This can be a significant drawback for potential customers who may choose to go elsewhere due to the long wait times.
Furthermore, there are comments regarding a lack of attention to customer satisfaction. One customer mentioned that they were charged $85 for a set of tips that were completely uneven and looked terrible. They were disappointed that the salon did not offer to fix the mistake or provide a refund. This lack of accountability and responsiveness to customer complaints can have a negative impact on their reputation and customer loyalty.
Overall, PND Professional Nail Design has strengths in their ability to create unique designs, their friendly atmosphere, and their cleanliness. However, they also have weaknesses in their adherence to health and safety protocols, difficulties in getting appointments, and lack of attention to customer satisfaction. These weaknesses are important areas for improvement in order to maintain a positive reputation and retain customers.
Best TL Reviews
Okay 1 Star because you guys are putting in high risks your costumers and I did feel on risk here.
The place has a high Review and that's the reason why I decided to go to this place. This was my second time but I must sadly say that although they have done an excellent job with the design I have requested there is something more important than my nails and that is my health and safety.
1) First I must start by saying that the instruments to cut the cuticle, push the cuticle of the nail, etc. must be sterilized and you cannot use them with different clients repeatedly, what happens if your previous client has a nurse such as hepatitis B for example and you cut and then you use that same instrument with another client and contaminate them.
2) second the burs with which you polish and scrape the UV Gel must also be sterilized, you must have a cold sterilization container to have your instruments.
3) The lamps and transparent partitions that are on the tables are disgustingly dirty, if they don't take the time to clean and disinfect something that is on your face, I highly doubt they would do it with the instruments they use with clients (in fact they didn't because They did not clean and sterilize the instruments with me)
You as an establishment should knew it and know all these things because you are supposed to have a certificate and to obtain a biosafety certificate you must attend a course that they told you about these risk
Update 7/27/19: This has easily become my regular mail salon. Zoey is AMAZING. If you can dream of the design, they will make it happen. Thanks again Zoey for this awesome design. PND is the best!
Today was my very first time coming here...and I will DEFINITELY be back. The salon is intimately sized. It is by appiiappoin only. The staff is very nice and greets you as soon as you walk in. Zoey did my gel nails...she suggested an ombre style and it came out beautiful. My pedicure was also great. Neither service was rushed which why appointment only places are great. Staff was friendly, pricing is on par with other top quality nail salons. Overall a wonderful experience!
Have to make an appointment in advanced, but always fantastic. Very nice warm friendly atmosphere. My wife loves them!
Nails are always on point when coming here. I won't lie I've only been here 4 times due to them being booked most times, but my 1st visit i was scared since i just had my nails done the day before at a different location and not only did i spend 150 but I was not happy with the design or the shape of my nails. I am a creature of habit, and having to look for another nail salon was making me stress out let alone reading reviews and looking at pictures before wasting my time elsewhere to end up with the same result. Anyway, I called in to pnd the following day and told them about my experience. They were empathetic and scheduled me right away to come in and let me just say what a delight it was to walk in and get sat down without waiting. They actually shaped my nails as requested, and the nail technician recommended a beautiful design and boy was i a happy camper. To get what i asked for and be treated nicely and the prices were reasonable....what more can you ask for. My next few visits were top notch and i have no complaints ????
I've been trying to get an appointment for over a week. Beyond ridiculous, you have to do better with accommodating your clients.
Great experience that my sis in law frequents all the time. The only downfall is that she didnt moisturize my feet, but otherwise the experience was great
For the money you pay, every experience coming here should be worth it. I usually come here and my nails are done well. I come here because the techs, the atmosphere and the cleanliness is great. This time not sure what happened but the blame was on the nail polish not being good. Not sure if it was the new technician or the nail polish. Another technician, who knew what I chose ahead of time, pointed out that number line of polish is no good after my nails were done. She knew all along and she let the new tech use it on my nails. I did ask the tech about the polish because I noticed it wasn’t polishing right from the start. The right thing to do was to do it over because I am paying money for a service AND mind you I am choosing to pay a higher price to come to this establishment to do my nails. They did not want to redo it. The guy at the counter didn’t seem to care as long as he got my money. Debating if I should return or look for a cheaper place because I feel a insulted as a customer.
Charged me 85 dollars for a set of tips that were completely uneven looked absolutely terrible. Then told me that there’s nothing they can do about it, the girl did it the way I wanted it. Don’t waste ur time.
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PND Professional Nail Design Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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