Rock Salt

+44 23 9235 6605

105 London Rd, North End, Portsmouth PO2 0BN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Rock Salt

Rock Salt place is a restaurant that specializes in fish and chips. Based on the comments provided, there are both strengths and weaknesses that can be identified.

One of the strengths of Rock Salt place is their friendliness and accommodation towards customers. Despite arriving at the restaurant while they were closing and bringing bikes along, the staff allowed them to eat in and bring their bikes inside. This demonstrates good customer service and a willingness to accommodate the needs of their patrons.

Another strength mentioned in the comments is the delicious fish and chips. This is likely to be a key factor in attracting and retaining customers. The positive feedback indicates that the food is enjoyable and satisfying.

However, there are also several weaknesses identified in the comments. One customer shared a video on Facebook that showed unclear juices in the fish, which led to concerns about the quality and safety of the food. This could potentially impact the reputation and trustworthiness of the restaurant.

Another customer mentioned that the fish tasted strange and was not fresh. Freshness is an important factor in seafood dishes, especially for a restaurant that specializes in fish and chips. If the quality of the fish is consistently subpar, it could discourage customers from returning.

Additionally, several customers expressed dissatisfaction with the chips. One customer described them as chewy and another as disgusting. The quality of the chips is an important aspect of any fish and chips dish, and negative feedback in this area could deter potential customers.

The issue of portion sizes and prices was also raised by a few customers. One person mentioned that the large fish and chips had increased in price to £10, which they did not feel was justified. Another customer mentioned that portion sizes had become smaller, particularly in relation to the large cod. These complaints suggest that customers may feel that they are not receiving value for their money.

Another weakness highlighted is the long wait times for delivery. One customer stated that they had to wait for an hour and a half for their fish and chips to be delivered, and when they called to inquire about their order, they were accused of lying. This reflects poor customer service and a lack of efficiency in the delivery process.

Finally, one customer mentioned that the restaurant consistently forgot to include drinks in their order when using Uber Eats. This shows a lack of attention to detail and could be frustrating for customers who are expecting a complete meal.

In conclusion, Rock Salt place has several strengths, including friendly and accommodating staff and delicious fish and chips. However, there are also weaknesses that have been highlighted by customers, such as concerns about food quality, dissatisfaction with chips, issues with portion sizes and prices, long wait times for delivery, and a lack of attention to detail in fulfilling orders. These weaknesses may need to be addressed in order to maintain customer satisfaction and attract new customers.

Best TL Reviews

Friendly and accommodating. We arrived as they were packing up and with bikes - still let us eat in and bring our bikes in. Delicious fish and chips!

Not my personal review, but saw named and shamed on Facebook for this. There was a video that showed the juices weren't clear. This takeaway is going to kill people.

What happened to this place? New owners and staff? Not the best fish and chips I've ever had, fish tasty a bit strange certainly not fresh!

Chips were also quite chewy is this normal??? Large fish and chips gone up to £10 now not really good enough tbh!

had to give 1 star as wouldn't not let me give none which I feel they deserve. Ordered fish and chips at 4.30 and didn't arrive, called at 6 and said I had been waiting for an hour and a half to be basically called a lier and that I had not waited that long even though I had the email as prove. Never ordering again from here and don't advise anyone else to either as they take forever to deliver if they ever turn up!!!! Thank God I didn't pay by card as they would have my money too.

I had a craving for fish and chips but have struggled since being gluten free.

I phoned up to ask and was really pleased when they said they could accommodate me. The batter was so light and crispy - wonderful, thank you!

About a year ago was really nice. Then I didn't know if it was going downhill, but the chips are absolutely grim now. Tiny mushy pea pots for the same price, sausage rubbery but for me the chips are just disgusting now.

Rock and salt was good but I think they have changed owners cos the curry sauce pot has gone from a 7oz cup to a 4oz but price the same. And the chips now in a box and portions sizes have got smaller large cod is like a small now. Better when Portuguese owned it!

I have ordered from here so many times and it has been perfect, but I don't know what gone on of late.

Ordered from then via Uber Eats again as per our usual Friday night. It is standard that they always forget the drinks, so we just stopped ordering them. This time round we forgot and ordered drinks and they didn't show up plus they were missing a saveloy, so half my dinner was not there.

To cut a long story short, called the restaurant and the response i got was ''well that not true cause i literally packed the order myself'' anyway they decided to send the drinks and the sav out to us. Promised 10 mins to get and to be fair to them they got here quick.

I would never stop using them if I were ordering over the counter, but we have now made a pact to stop ordering for takeout from there completely.

I think if someone had just apologised then I would not have been so taken back.