Quick Facts About Merchants Fish and Chips
Merchants Fish and Chips has received several negative comments from customers indicating various areas of weakness in their operations. These weaknesses include issues with missing items from orders, incorrect items being received, poor quality and portion sizes of food, unavailability of certain menu items, inconsistent opening hours, and difficulties in reaching customer service.
One major weakness highlighted in the comments is the issue of missing items and incorrect orders. In one instance, a customer mentions that they received an item that was not what they ordered and when they requested a refund, they were informed that the desired item was not available. This showcases a lack of attention to detail in fulfilling customer orders and a failure to resolve the issue promptly and effectively. The delayed refund mentioned by the customer further adds to the poor customer service experience and emphasizes a lack of accountability and responsiveness from the establishment.
Another weakness pointed out by customers is the decline in food quality. Multiple customers express disappointment with the fish served at the restaurant, mentioning that it has become dry and thin with excessive batter. This suggests a lack of consistency and attention to the quality of their signature dish, which can be detrimental to their reputation as a fish and chips establishment.
Portion sizes also appear to be a weakness for Merchants Fish and Chips. One customer states that the portion sizes they received were significantly smaller than expected, resembling child-sized portions. This inconsistency in portion sizes can be frustrating for customers who expect value for money and may lead them to seek alternative options.
The reopening of the restaurant after a period of closure seems to have impacted the overall experience for customers. Several comments mention disappointment with the decline in quality and the increase in cost. The reopening without any explanation or improvement in service suggests a lack of transparency and a failure to address the issues that caused the closure in the first place. These weaknesses undermine the loyalty and trust of customers who had previously enjoyed their meals at Merchants Fish and Chips.
Another weakness addressed by customers is the inconsistency in the restaurant's opening hours. One customer arrived based on the stated opening hours on the website but found the establishment closed earlier than indicated. This demonstrates a lack of adherence to the communicated operating hours, resulting in customer inconvenience and disappointment.
Additionally, the difficulty in reaching customer service is a weakness that affects customers' ability to provide feedback or resolve issues. One customer attempted to contact the establishment to inform them about a burnt and chewy fish they had received but was unable to get through. This showcases a lack of accessibility and responsiveness when it comes to addressing customer concerns.
Despite these weaknesses, it is worth noting that not all comments were negative. One customer has previously given a 5-star rating and expressed disappointment with a recent experience. This shows that there is potential for improvement and that the establishment has previously been capable of providing a positive dining experience.
In conclusion, Merchants Fish and Chips faces several weaknesses that need to be addressed in order to provide a better customer experience. These weaknesses include issues with missing items, incorrect orders, poor food quality and portion sizes, inconsistent opening hours, and difficulties in reaching customer service. These areas of improvement are crucial for the establishment to regain customer trust and loyalty and to ensure a positive dining experience.
Best TL Reviews
Most of the order was missing, half of what we got was cold, and the last time I checked, curry sauce was meant to pour...it's more like peanut butter. Chippy night ruined. (Ordered 16th September 2022)
Walk in customer. Gone really downhill really quick. I had high expectations when it first opened, the fish was very tasty now it’s dry and thin. The portion sizes tonight were really small like child’s portions. We had a small chips and was like 20 chips in the wrapper and doner meat portion was tiny. This was not worth the £23 spent. Will now go elsewhere.
Very Disappointed
Placed an order via click and collect
only to get home to discover that one part of the order was missing and another item wasn’t what was ordered, contacted the shop to inform them of the issue only to be asked if I sure that item was missing as the person on the phone did the order, when I said yes I’m positive it wasn’t with the order, they asked me again if I was sure, I then asked if I could return the item that was received as it wasn’t what was ordered only to be informed that they didn’t have any Doner meat left. They did say they would speak to the manager and process a refund which I agreed to, however where others had dinner one person sadly didn’t get to enjoy a night off from cooking.
Still waiting for the refund.
Have had fish and chips three times since its reopening and sadly the quality is poor. The fish used to be excellent but now they are small pieces with lots of soggy batter.
This place used to be great before it closed down. It was always quite expensive but I thought the additional cost was worth it as the quality was excellent. Sadly now it has reopened (without any actual explanation) we have been disappointed with the last few orders. The quality simply does not justify the cost unfortunately. From now on, I think we will be going elsewhere.
Decided to have fish and chips for late dinner. Checked web site opening hours clearly displayed unable to order for click and collect so drove up to order 8:20pm on arrival it was closed!!!! Website shows open till 9 pm on a Saturday however it was closed at 8:30 . Definitely a fail I wasn’t the only person to be disappointed at the early closure. I can’t review the food as wasn’t able to try any .
I have left a 5* rating before, however this time I felt very let down.
My treat when I go to merchants is the sea bass with chips, and like any other restaurant I have been to and ordered sea bass, you always get the two fillets of the fish. However on this occasion I only got one, my husband questioned this as that has never happened before. He was told that that's is how it's given from now on.
My husband said 'forget it, I'm not paying nearly £11.00 for what in theory is a mini cod and chips'.
So he asked for a normal cod and chips, instead.
When he got home I still had the one piece of sea bass and also a piece of cod.
However the cod was sooo dry it was bearly edible.
So I don't think I'll be visiting there again, after being a fan for many years and I was so happy when they finally reopened. But overall I am really disappointed with the service and I hope other future customers read this before ordering.
Many thanks
Collected my order tonight and it was in the warmer Machine lady swapped brown bag over as it had burnt the bag .got food home we threw 1 whole fish away due to it tasting burnt n chewy. Tried to phone up to let them know so they can sort machine temp out .no answer .dont want it to happen to other people's food .
Merchants Fish and Chips Info
Amenities
Service options
-
Takeaway
Accessibility
Offerings
-
Kids' menu
Payments
-
NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 09:00 PM |
|---|---|
| Tuesday | 02:00 AM - 09:00 PM |
| Wednesday | 02:00 AM - 02:00 AM |
| Thursday | 02:00 AM - 02:00 AM |
| Friday | 02:00 AM - 02:00 AM |
| Saturday | 04:30 AM - 10:00 PM |
| Sunday | Closed |
How to go there
Location
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