Quick Facts About Rolos Traditional Fish and Chips
Rolos Traditional Fish and Chips place has received a variety of comments that can help assess its strengths and weaknesses.
One strength of Rolos is that they offer gluten-free options, and customers have mentioned that their chips are very good. This is significant as it allows them to cater to a wider range of dietary preferences and needs. Additionally, customers have praised the taste of their peppercorn sauce and commended them for serving gluten-free products.
Another strength is that the food is consistently good, as mentioned by one customer. Consistency is crucial in the food industry, and this positive comment suggests that Rolos delivers quality food consistently, which can help build customer loyalty and attract new patrons.
The staff at Rolos also receive positive feedback from customers. Many customers have mentioned that the staff are friendly and pleasant, going above and beyond to ensure customer satisfaction. This is a significant strength as good customer service can enhance the overall dining experience and encourage customers to return.
Reasonable pricing is another strength mentioned by one customer. Competitive pricing can attract customers, especially in a market with numerous fish and chip shops. If Rolos can offer quality food at a reasonable price, it may gain a competitive advantage over other establishments.
However, several weaknesses have also been highlighted in the comments. One customer was appalled by the lack of hygiene practices observed by a young staff member. This is a significant weakness as it raises concerns about food safety and could result in health code violations. The lack of handwashing and cross-contamination not only puts customers at risk but can also damage the reputation of the establishment.
The issue of missing orders is another weakness highlighted. One customer experienced a missing chip and was unable to receive a replacement in a timely manner. This suggests a potential breakdown in communication and organization, as well as a lack of accountability in rectifying mistakes. Inconsistent or missing orders can lead to customer dissatisfaction and may discourage them from returning.
One customer expressed disappointment in the quality of the food. The fish was described as small, greasy, and tasteless, while the chips were not great. This is a significant weakness as the quality of the food is the primary reason customers visit a fish and chip shop. Poor quality food can result in negative word-of-mouth reviews and a decline in customer satisfaction.
Another weakness mentioned is the awkwardness of the burger. A customer felt that the burger was oversized in proportion to the bun, suggesting a lack of attention to detail in food preparation. This may indicate a lack of consistency in portion sizes and could impact the overall dining experience for customers.
Lastly, one customer mentioned that a male staff member was unhelpful and verging on rude. This is a significant weakness as customer service plays a crucial role in customer satisfaction. Rude or unhelpful staff members can tarnish the overall experience and deter customers from returning.
In conclusion, Rolos Traditional Fish and Chips place has both strengths and weaknesses. While they offer gluten-free options, good chips, and have friendly staff, there are areas of concern, such as hygiene practices, missing orders, and inconsistent food quality. Addressing these weaknesses can help improve the overall customer experience and ensure the success of the establishment.
Best TL Reviews
Went in only to get a small chips. I watched the young girl serving food and was appalled. She ignored the tongs for picking up salad items and got in there with her bare hands. She then took payment with cash. She then lifted raw bacon to place on the grill. She then assembled a burger. All the salad should have been thrown in the bin along with the other food she prepared. Not once did she wash her hands at any point. Cross contamination was everywhere. Environmental Health have been informed.
Delivery arrived in good time but sadly missing a chip. I called and was told they didn't hear me which would be right with all the yacking going on in the background. Same as last time they forgot pepper sauce for popcorn chicken which is needed. This time it was offered for me to order the chip and pay for it which is useless half an hour after my burger. I should have said bring new burger and chip and take old burger but just hung up and won't go back. Sad for Gordon a good man
Gluten free options, chips are very good, chicken balls where ok, and the peppercorn sauce was tasty.
Would go back.
Had a 8oz burger with cheese and a large chip. Burger was awkward, just a big dish sized burger with a normal sized bap. A double meat would have been better. Never even asked if i wanted salt and vinegar. Friendly enough staff.
Excellent fish ,burgers and goujons
They also serve gluten free products
Consistently good food. Highly recommended.
Rolos definitely isn't what it used to be. Pastie was quite nice, chips weren't great, fish (cod) was small, quite greasy & tasteless. Male member of staff was unhelpful, verging on rude. Altogether very disappointing.
Great traditional chip shop with a few Scottish favourites threw into the mix.
Staff are pleasant and nothing is too much for them.
Pricing is reasonable.
Theu also do deliveries
Place Pictures
Rolos Traditional Fish and Chips Info
Amenities
Service options
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Delivery
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 11:45 AM - 09:00 PM |
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| Tuesday | 11:45 AM - 09:00 PM |
| Wednesday | 11:45 AM - 09:00 PM |
| Thursday | 11:45 AM - 09:00 PM |
| Friday | 11:45 AM - 09:00 PM |
| Saturday | 11:45 AM - 09:00 PM |
| Sunday | 11:45 AM - 09:00 PM |
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Location
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