Quick Facts About Rubens Coffee
Rubens Coffee place has received mixed feedback from customers. While there are several positive comments about the cozy atmosphere, friendly staff, and great coffee, there are also some areas that need improvement.
Starting with the strengths, many customers appreciate the cozy atmosphere and friendly staff at Rubens Coffee place. The welcoming and comfortable environment creates a positive experience for customers, making them feel at ease while enjoying their coffee. The staff is described as helpful and accommodating, providing good customer service. This friendly atmosphere and attentive staff contribute to the overall positive experience at Rubens.
Another strength mentioned by customers is the quality of the coffee. It is praised as the best coffee in town, indicating that Rubens takes pride in their coffee beans and brewing process. The well-prepared and flavorful coffee adds value to the café and attracts customers who appreciate a good cup of coffee. This strength can differentiate Rubens from its competitors and help build a loyal customer base.
Additionally, Rubens is commended for offering delicious brownies and cakes. Customers enjoy indulging in sweet treats while sipping their coffee, enhancing their overall experience. This menu item adds variety and appeals to those with a sweet tooth. The quality of the baked goods contributes to the positive reputation of Rubens as a great place to enjoy coffee and desserts.
Furthermore, Rubens is praised for being a dog-friendly café. This inclusivity attracts pet owners who can enjoy their coffee while also spending time with their furry friends. The well-kept outdoor seating area provides a suitable space for customers to enjoy their drinks with their pets, adding to the overall appeal of the café.
Now, turning to the weaknesses, one recurring comment is about the cleanliness and maintenance of the café. Some customers noted that dishes and cups were not cleared promptly, and tables were not wiped, indicating a lack of attention to cleanliness. This weakness can negatively impact the overall impression of the café and may discourage potential customers from visiting. Addressing this issue by improving the cleanliness and maintenance standards would enhance the overall experience at Rubens.
Another weakness mentioned by a customer is the noise level caused by a constantly running coffee grinder. This noise could be distracting and disruptive to conversations, making it difficult for customers to fully enjoy their time at the café. Taking measures to minimize noise levels, such as scheduling grinder use during quieter times or investing in quieter equipment, would improve the ambiance of the café.
Additionally, some customers expressed concerns about the temperature inside the café. Doors being open during cold weather resulted in an uncomfortable and cold environment for customers. This can be off-putting and may discourage customers from staying for longer periods or revisiting the café. Improving insulation or finding alternative ways to ventilate the space without compromising comfort would be beneficial.
Furthermore, a customer criticized the loyalty program at Rubens, stating that it prioritizes profit over loyalty. The requirement of spending up to £20 to get a free coffee may discourage regular customers from participating in the loyalty program. Adjusting the loyalty card requirements to be more attainable for regular customers could strengthen the relationship between the café and its loyal customers.
Lastly, an incident was mentioned where an order was mishandled. The customer ordered a pancake that arrived late and undercooked, resulting in the customer returning it. Although the café offered an alternative, the customer expected a refund, which was not provided. Failing to rectify the situation and meet the customer's expectations can tarnish the café's reputation and result in negative word-of-mouth. Ensuring efficient service and proper handling of complaints can help prevent such incidents in the future.
In conclusion, Rubens Coffee place has several strengths, including a cozy atmosphere, friendly staff, and great coffee. However, there are areas that need improvement, such as cleanliness, noise levels, temperature control, loyalty program conditions, and customer service in handling complaints. By addressing these weaknesses, Rubens can enhance the overall customer experience and maintain a positive reputation in the community.
Best TL Reviews
Such a cosy place and friendly atmosphere!Best coffee in town
Great staff, amazing brownies and good coffee.
Had a lovely coffee & cake with my son, very nice. Could with someone clearing cups and dishes plus a table wipe. But cake and coffee was good.
staff were lovely. it was very noisy due to a coffee grinder continually on, also very cold, due to doors being open. it was extremely cold outside and not much warmer inside
The staff are really friendly and extremely helpful. The coffee is lovely and really well presented even in this strange time post Covid shutdown. I had the Eggs Benedict and it was amazing, really well presented on the plate and the Hollandaise sauce was delicious and the whole dish tasted absolutely divine. I can't wait to come here again and share the place with family and friends.
Lovely dog friendly café, reasonably priced drinks (at least my hot chocolate was ☺️). And the small outdoor seating area was well kept
I would like to make a comment about profit over loyalty here. As a regular customer to Rubens , i use there loyalty cards. however you need to spend up to 20 pound to get a free coffee . This seems a lot even for a regular . Like so many Cafe's they want to make as much money as possible.
We usually visit the place regularly and they are usually good but not for this occasion. Ordered pancake but it came very late and so doughey so had to take it back. They offered me waffle instead but didn't want it so I was expecting my money back but didn't get it not impressed at all.
Rubens Coffee Info
Amenities
Service options
-
Outdoor seating
-
Takeaway
-
Dine-in
Highlights
-
Fast service
-
Great tea selection
-
Live performances
Accessibility
-
Wheelchair-accessible entrance
-
Wheelchair-accessible toilet
Offerings
-
Alcohol
-
Coffee
-
Vegetarian options
Dining options
-
Breakfast
-
Lunch
-
Dessert
-
Seating
Amenities
-
Gender-neutral toilets
-
Good for kids
-
High chairs
-
Toilets
Atmosphere
-
Casual
-
Cosy
Crowd
-
Family friendly
-
Groups
Payments
-
NFC mobile payments
Today
Opening Hours
| Monday | 08:00 AM - 05:30 PM |
|---|---|
| Tuesday | 08:00 AM - 05:30 PM |
| Wednesday | 08:00 AM - 05:30 PM |
| Thursday | 08:00 AM - 05:30 PM |
| Friday | 08:00 AM - 05:30 PM |
| Saturday | 08:00 AM - 05:30 PM |
| Sunday | 09:00 AM - 05:00 PM |
How to go there
Location
Places