Starbucks Coffee

+44 1753 538962

146, 149 High St, Slough SL1 1JP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee Place is a popular chain of coffee shops that has both strengths and weaknesses. This analysis will examine the comments provided to identify these strengths and weaknesses.

One of the strengths highlighted in the comments is the aesthetic appeal of the drinks. The peach iced tea, for example, is described as having an ombré look and tasting nice. This attention to presentation and taste can be seen as a positive aspect of Starbucks. Additionally, the comment about the friendly and good staff suggests that the customer service is a strength of the company.

Another strength of Starbucks is evident in the comment about the staff member at the slough location who showed great sympathy and offered compensation when a customer was disturbed by an aggressive beggar. This demonstrates an understanding and care for their customers, as well as a commitment to moral values.

However, there are also weaknesses outlined in the comments. One of the most prominent weaknesses mentioned is the issue of cleanliness. The commenter describes the furniture as greasy and dirty, with walls and chairs having marks and bits stuck on them. This creates a negative experience for customers and can be seen as a major drawback of the Starbucks location in question. The commenter even goes so far as to say it is the most disgusting Starbucks they have ever been in.

Another weakness highlighted in the comments is the inconsistency of the coffee quality and the lack of attention to customer preferences. One commenter states that their usual order of an Americano with hot milk is consistently served cold, despite multiple attempts to communicate their preference to the staff. This lack of attention to detail and consistency can be seen as a weakness in the overall experience at Starbucks.

Another weakness highlighted is the laziness and lack of cleanliness of the staff. Commenters mention seeing messes left on tables, staff standing around instead of cleaning, and even a staff member wiping their nose with bare hands. These instances contribute to a negative perception of the store and can be seen as a reflection of poor management and training.

In terms of pricing, there is some discrepancy in the comments. While one commenter mentions the extra charge for a takeaway cup, which they find unnecessary given the already expensive nature of Starbucks, another commenter states that the actual shop was clean and tidy, and the staff friendly and helpful. This indicates that the pricing may not be a consistent weakness across all Starbucks locations.

Overall, it is clear that Starbucks has both strengths and weaknesses. The strengths include the aesthetic appeal of drinks, friendly staff, and instances of excellent customer service. However, the weaknesses of cleanliness, inconsistent coffee quality, and lazy staff are areas where improvements could be made. It is important for Starbucks to address these weaknesses in order to maintain and enhance its reputation as a leading coffee chain.

Best TL Reviews

Editing an old review I wrote a while back where I gave 4 stars.

I got a “caramel Frappuccino”. Check the pictures I attached. Is that a caramel Frappuccino? It tasted chemically and disgusting. No flavour. Nasty.

Peach iced tea was nice, super aesthetic with the ombré look. Kinda tangy, but a little too sugary for tea. It does taste nice though.

Years of grease and grime, the furniture should be changed and burnt. This place is sticky and dirty everywhere. The chairs are oily looking and disgusting. I've never been in a more disgusting Starbucks before, this is the low of the low. The walls have dripping marks on them, even the leather chairs have bits stuck on them, truly terrible. I feel very uncomfortable touching anything as everything looks dirty and gross like it hasn't known what a a clean is in years.

Really friendly and good staff. Clearly and easy to go..I’m loving it..

I had a work meeting there as per a previous review of Starbucks it is weird that they charge you for a take away cup an extra 5p. Aren’t they expensive enough for what they offer? The actual shop was clean and tidy the staff was friendly and helpful too.

Great customer service ????

I was at star bucks slough opposite the train station today 31 of July until we got disturbed by an agressive begger.The male staff was very supportive and helpful. He showed great sympathy. Good moral value . He offered me something as well , just to compensate. Well done star Bucks

Dr Tina

There are better Starbucks then this one. Such as the one opposite the train station. This one, on the high street, feels with our, the clientele can sound a little grungy. But the staff are lovely and a little fussier than the ones opposite the train station.

I used to love this place. Since all management and staff changes, services are rubbish. I usually order Americano with hot milk.. sadly coffee is cold. I never understood how to make the coffee. Either milk would be too creamy or pluffy or isn't much. I just don't find the coffee hot enough, despite the warning and telling staff that I want coffee with Hot Hot Milk.

Sadly, the staff are pretty lazy. They just stand behind the counter.. You can see the mess around with cups and left over from precious customers lying around in tables; you just find your ways to table and move them yourself make space. To be honest, service in this is horrible now. I hope they make some changes ????

We ordered our coffees and went a stood over by the serving point. There was one women in front who had ordered and was talking to the barista (it was clear they were friends). We waited for around 5 mins for our coffees to be made because he was more interested in talking to his friend than doing his job Additionally, whilst waiting, my friend and I noticed that he had wiped his nose with his bare hands several times which I thought was very unhygienic. We asked for a refund this was provided by another member of staff immediately, to which the barista advised he hadnt actually starting making our coffees anyways.

WILL NOT BE GOING BACK and if I can I'll be making a complaint to Starbuck UK