Starbucks Coffee

+44 20 7228 6420

Unit 10, Junction Shopping Centre, 20 St John's Hill, London SW11 1RU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee Place, like any other establishment, has its own strengths and weaknesses. Let's examine these aspects based on the comments provided.

One of the strengths mentioned is the staff at Starbucks. Multiple comments highlight the politeness and helpfulness of the staff. They are described as efficient and very helpful. This is a crucial aspect for any coffee shop as it directly affects customer satisfaction. Friendly and efficient staff contribute to a positive customer experience and make customers feel welcome and valued.

Another strength mentioned is the quick and efficient service. Despite the overpriced nature of the products, customers appreciate the fast service provided by Starbucks. Quick service is important for customers who are on the go or have limited time, making it convenient for their daily commute. This demonstrates that Starbucks understands the needs of its customers and strives to provide a seamless experience.

Comments also mention the overall cleanliness of the environment. Despite being located on a busy high street, customers appreciate the efforts made by the staff to maintain a clean environment. A clean and well-maintained space is important for attracting customers and ensuring they feel comfortable and hygienic while enjoying their coffee.

However, there are weaknesses that should be addressed. One recurring complaint is the quality of the coffee itself. While Starbucks is a well-known coffee brand, some customers feel that the coffee is not the best and that there are better options available elsewhere. This suggests that Starbucks may need to work on improving the taste and quality of their coffee to meet customer expectations and provide a superior product.

Another weakness raised is the limited seating and small size of the place. This may make it difficult for customers to find a seat, especially during busy periods. While it may be suitable for a quick grab-and-go coffee, customers who prefer to sit down and enjoy their coffee may find it inconvenient. Starbucks could potentially address this issue by expanding their seating options or considering a larger premises to accommodate more customers.

In one comment, a customer mentions a mistake in their order but appreciates that it was quickly rectified. However, another comment states that a mistake was made regarding the type of milk used in the drink and the issue was not appropriately handled. This lack of consistency in addressing mistakes can affect customer satisfaction. It is crucial for Starbucks to ensure that mistakes are promptly acknowledged and resolved, and a sincere apology should be issued to maintain good customer relations.

One customer also experienced a burnt mouth due to overheated milk, and despite missing their train to address the issue, no apology was given. This lack of hospitality and poor customer service can significantly damage Starbucks' reputation. It is crucial for Starbucks to prioritize customer satisfaction and handle issues in a manner that makes customers feel valued and respected.

In conclusion, Starbucks Coffee Place has several strengths, including friendly staff, quick service, and a clean environment. However, there are areas that require improvement, such as the quality of the coffee and the handling of customer issues. By addressing these weaknesses and actively striving for customer satisfaction, Starbucks can strengthen its position in the competitive coffee market and ensure that customers choose Starbucks for both the experience and the product.

Best TL Reviews

Very Nice staffs but sometimes not very nice coffee . When you got coffee as not your order , make your day starts with sadness ????

The coffee here is good, it's a Starbucks. But not the best in my opinion. Service is great never to busy. Although there aren't many seats and it's quite a small place. Even though good for the daily commute but I would probably good else where for a sit down.

Nice coffee shop. Polite staff. Overpriced as per usual, however services was quick and efficient .

Just bought Large Latte it's very good, great customer service. This is my first Starbucks latte since Last year April 2020 till 30 April 2021 its still same taste delicious

Love Starbucks...hot chocolate with a caramel shot is my sweet treat...a mistake was made using normal milk and was quickly rectified, no delay...staff were friendly and it was just nice to chill with my besties for a few minutes before going home...????

My favorite coffee caramel macchiato, the barista is telling lie that she put vanilla syrup on my drink. I told her I know my coffee and that's the only coffee I want in Starbucks nothing else. I've a heavy coffee drinker specially from Starbucks always caramel macchiato. I spend more than £200 just only for my coffee every month on my app. So! Please instead of urguing.., I suggest to management the sentence MAKE IT RIGHT. I always telling that to my training to my staff. So that customer make them happy they will come back and giving good review on your shop. ;) Good luck ???? to management

The milk was heated the burnt. It was hot enough to burn the inside of my mouth.

I missed my train in order to go back and tell them and get refunded.

Not a single apology issued. Hospitality has struggled these past two years and this kind of service ruins a business. Have a think about how you handle issues and if a customer has been burnt because of the poor coffee making then an apology at the very least is how you manage poor customer satisfaction.

The staff are very efficient. A very clean environment despite located on the high street. The staff are very helpful too.