Starbucks Coffee

+44 1782 566879

Talke Rd, Stoke-on-Trent ST5 9JB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Pleasant and efficient staff: The staff at Starbucks are described as friendly and efficient, taking orders quickly and delivering them swiftly. This creates a positive and welcoming atmosphere for customers.

2. Cleanliness: The cleanliness of the Starbucks location is praised by customers. A clean environment is important for both the comfort and satisfaction of customers.

3. Fruit toast: One customer specifically mentions enjoying the fruit toast served at Starbucks. Positive comments about specific menu items can attract customers and provide them with options they may enjoy.

4. Friendly staff and great coffee: Another customer emphasizes the friendliness of the staff and the quality of the coffee served at Starbucks. These are key factors that contribute to a positive experience for customers.

5. Quiet atmosphere: The Starbucks location is described as quieter than other nearby locations, which allows for easy conversation and a more relaxed environment for customers.

Weaknesses: 1. Inconsistent quality: Several customers mention issues with the quality of drinks they received. These include cold coffee despite requesting extra hot, a lack of flavor in a latte, and a caramel macchiato without coffee. Inconsistent quality can lead to dissatisfaction and a negative customer experience.

2. Weak tea: One customer mentions that the tea served at Starbucks is not a strong point. They describe the first cup as being more like milk and water, and even after receiving a replacement, the flavor did not mix well. Improving the quality and flavor of the tea could attract tea-loving customers who may currently be dissatisfied.

3. Focus on the drive-through: One customer observes that there seems to be a priority on the drive-through rather than customers inside the store. This can make customers inside feel neglected or less valued, potentially leading to a decrease in customer satisfaction.

4. Issues with availability: Another customer mentions experiencing problems with the availability of certain products, such as the blonde roast. These issues can lead to frustration and disappointment among customers who are unable to get their preferred choice.

5. Price and franchise status: Starbucks being more expensive compared to other local Starbucks locations due to it being a franchise can be a weakness. Price is an important factor for customers, and being more expensive than other options may deter some potential customers.

6. Lack of cakes and background noise: One customer mentions the absence of cakes and complains about the loud radio behind the counter, which drowns out the background music. Offering a variety of food options and addressing the issue of background noise can improve the overall experience for customers.

7. Cold hot chocolate: Finally, one customer mentions an incident in which their hot chocolate was made with cold milk. This demonstrates a lack of attention to detail and quality control, further emphasizing the inconsistency in the quality of drinks.

Best TL Reviews

The staff were pleasant, took the order then swiftly delivered.Fruit toast really enjoyed it. Especially as Lurpak butter was served with it. Two thick slices per portion. Hubby had a latte, he said it was hot and wet. Needed a latte flavour to enhance the experience. The Tea was not a strong point. First cup was more like milk and water, but to be fair the lady exchanged it and gave the milk separately, but the teabags were so stubborn in letting the flavour mix with the water,no matter how much encouragement given. Maybe change the teabags????? The place itself was very clean. I'd go back for the fruit toast, but certainly not for the tea or latte. I think it would have to be something else to drink instead.

Clean , friendly staff and great coffee ... perfect.

It is a nice place but our coffee was cold despite we warn people that we wanted extra hot

This Starbucks seems much quieter than others locally, so you can chat easily, however there does seem to be a priority on the drive through rather than customers in store.

1 in 4 times ( my experience ) there seems to be a problem with the blonde roast -- machine broken, machine cleaning, no beans.

More expensive than other starbucks locally as it is a franchise

Coffee comes as ordered 9 in 10 times ( my experience ) , wrong beans used, no extra shot, no cream topping, and once a latte came instead of mocha

Ordered a caramel macchiato and they put no coffee in my drink just milk and syrup. Didn’t drink it till I got home so didn’t no and now my day is ruined. They had one job

early evening visit. Standard stuff, but no cakes on display as they were removed and boxed.

Drinks were generically ok,as with every Starbucks. Nice seating with pretty nice background music, which was totally drowned out by the blaring radio behind the counter. Shame really.

Expensive and bland. One day we came here and the “hot chocolate” was made with cold milk ????????