Starbucks Coffee

+44 1509 276060

Cineworld, Baxter Gate, Loughborough LE11 1TH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Accessibility for wheelchair and powerchair users: The wide aisles and good disabled toilet access make Starbucks a welcoming place for individuals with mobility challenges. This inclusive approach enhances their reputation for creating an inclusive community space.

2. Quality customer service: Despite some negative experiences mentioned, there are also comments praising the outstanding service received from the staff. The mention of specific staff members like Lauren highlights the personal touch and attention to customers' needs, adding to the positive customer experience.

3. Relaxing atmosphere: The coffee shop is described as a nice place to relax, not too crowded. This indicates that Starbucks provides a pleasant ambiance for customers to enjoy their coffee and spend quality time with friends or have a moment of solitude.

4. Good coffee quality: While not explicitly mentioned in the comments, Starbucks is generally known for its high-quality coffee. This consistent standard contributes to its reputation as a reliable and trusted coffee provider.

Weaknesses:

1. Inconsistent operating hours: One commenter mentioned arriving at Starbucks at 7:50 am, only to find it closed despite it being stated that they open at 7 am. This lack of consistency can disappoint customers and make them question the reliability of the business. Proper communication of any changes in operating hours, especially during challenging times like the COVID-19 pandemic, is essential to manage expectations.

2. Uncomfortable seating: A customer noted that the seats were either too low or uncomfortable. The comfort of seating is an important factor that contributes to customers' overall experience. Having a variety of seating options, including comfortable chairs and stools, would ensure that customers can find seating that suits their preferences.

3. Inefficient order fulfillment: One disgruntled customer reported that their order took two hours instead of the expected 15 minutes. Additionally, they mentioned difficulties in contacting the store to resolve the issue. Delays in order fulfillment and poor communication can lead to frustration and dissatisfaction among customers.

4. Pricey menu: A common criticism of Starbucks is its relatively higher prices compared to other coffee shops. Some customers may find the cost of their offerings to be a deterrent, especially when there are more affordable alternatives available. This perception can limit their customer base and affect customer loyalty.

5. Impolite staff: One commenter expressed dissatisfaction with the staff, highlighting an incident where they felt pressured to continually purchase more coffee. Poor interaction with staff can lead to negative experiences and discourage customers from returning or recommending the establishment.

In conclusion, Starbucks has several strengths, including its accessibility for individuals with disabilities, quality customer service, welcoming atmosphere, and reputation for good coffee. However, there are also weaknesses, such as inconsistent operating hours, uncomfortable seating, inefficient order fulfillment, higher prices, and instances of impolite staff. By addressing these weaknesses, Starbucks can further enhance its overall customer experience and maintain its position as a leading coffee place.

Best TL Reviews

Easy to access for coffee with friends as has wide aisles for wheelchair/powerchair. Good disabled toilet access.

Says it is open from 7am, drive many miles to come here with my wife and they were closed. We arrived at 7:50am so plenty of time to open and there was nothing to say the hours may vary because of covid.

They owe me £5.00 for fuel now lol.

The seats were either to low or stools and a bit uncomfortable but other than that it was OK

I called to say that my order took an 2 hours when it should’ve only taken 15 minutes and when I tried to call them they hung up

I went today with my 2 kids the service I received was outstanding. Thank you Lauren for your gesture you were so kind to us. All the best xx

Best coffee shop in loughboroug

Nice place to relax, not too crowded.

My only comment about Starbuck in general is that it’s a little pricey

Not polite staff. They asked me if I want to get another coffee 15-20 minutes after my coming to their shop. This basically mean "..go away and don't sit here if you will not continue to drink coffee". I first times experienced this in all my coffee shop visits. Never recommend!