Lily's Victorian Tea Rooms

+44 1744 454120

22 Hall St, Saint Helens WA10 1DL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Lily's Victorian Tea Rooms

Lily's Victorian Tea Rooms seems to have several strengths based on the comments provided. Firstly, the staff are consistently described as friendly, hospitable, and helpful. This is a crucial strength in the hospitality industry, as it creates a welcoming and enjoyable atmosphere for customers. The positive interactions with staff likely contribute to the overall positive experience of visitors to the tea rooms.

Another strength of Lily's Victorian Tea Rooms is the quality of the food. Customers consistently praise the food, mentioning that it is great, fresh, and amazing. The fact that one customer couldn't eat all the food because there was plenty suggests that the portion sizes are generous. The variety of options, including a full English breakfast, homemade pie and chips, and high tea, also adds to the appeal of the tea rooms. It seems that the quality and variety of the food contribute to the overall positive experience of customers.

The atmosphere of the tea rooms is another strength, with multiple comments referring to it as unique and reminiscent of a Victorian café. This creates a distinct and memorable experience for customers, adding to the overall appeal of the tea rooms. Additionally, one customer specifically mentions enjoying the 60's music, suggesting that there is thought put into creating a specific ambiance and theme for the tea rooms. This attention to detail likely contributes to the overall customer satisfaction.

The tea rooms also seem to be perceived as a hidden gem, which is a positive attribute. Customers refer to it as a "hidden gem of a place" and a "lovely gem." This suggests that Lily's Victorian Tea Rooms may not be widely known or heavily advertised, but those who discover it are pleasantly surprised and impressed. Being a hidden gem can create a sense of exclusivity and make customers feel like they have discovered something special. It also adds to the overall positive experience and word-of-mouth recommendations.

Despite the overwhelmingly positive comments, there are a few areas that could be seen as weaknesses for Lily's Victorian Tea Rooms. Firstly, while the staff are consistently praised for being friendly, hospitable, and helpful, there is no mention of the speed or efficiency of the service. While this may not be a major concern for customers who are visiting for a leisurely afternoon tea or meal, it could be an issue for those looking for a quick bite or needing to be somewhere at a specific time.

Additionally, the comments do not mention the prices of the food or the value for money. While the food is consistently praised for its quality, it is unclear whether it is reasonably priced or considered good value for money. This could potentially be a weakness if customers perceive the prices to be too high or not commensurate with the quality of the food.

Lastly, there is no mention of the tea rooms' ambiance or facilities. While the atmosphere is generally described as unique and reminiscent of a Victorian café, there is no mention of the seating arrangement, décor, or overall cleanliness. These factors can significantly impact the overall experience of customers and could be seen as weaknesses if they do not meet expectations.

In conclusion, Lily's Victorian Tea Rooms has several strengths based on the comments provided. The friendly and hospitable staff, high-quality food, unique atmosphere, and status as a hidden gem contribute to the overall positive customer experience. However, areas for potential improvement include the speed and efficiency of service, the value for money, and the overall ambiance and facilities of the tea rooms. Addressing these weaknesses could help further enhance the reputation and appeal of Lily's Victorian Tea Rooms.

Best TL Reviews

Soooo nice

Lovely little cafe, staff are friendly and hospitable. Went for afternoon tea with mum for Mother’s Day and food was great. Couldn’t eat it all as there was plenty. Really was like a Victorian cafe. Would definitely go again ????.

A hidden gem of a place food far better than you might expect and a unique atmosphere makes it well worth a visit

Well worth a visit..granddaughter home from Uni. So we met for lunch and lovely and fresh it was too and the best cup of tea I've had in a long time..pleasant and helpful staff.

Amazing food and a true hidden Gem,, I can't recommend this place enough so whether you fancy a fantastic full English breakfast ,, home made pie and chips or high tea you will not be disappointed

Lovely place. Staff are so friendly and the food is amazing. Definitely be back

Got married at the town hall. Went for breakfast and drinks to celebrate. Lovely gem of a place. Great staff and service. Fantastic food. Loved the 60's music and atmosphere. Highly recommended.

Gorgeous little tea room, ordered a full english, was very nice food was nice and hot when served too