Rays Roadhouse Cafè

+44 1278 780771

5 Commerce Way, Highbridge TA9 4AG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Rays Roadhouse Cafè

Rays Roadhouse Café has both strengths and weaknesses based on the comments provided. One of the strengths mentioned by multiple reviewers is the friendly and helpful staff. This is an important aspect for a café as it contributes to a positive dining experience for customers. Additionally, the quick service and decent value of the food are seen as strengths. Customers appreciate the fact that their food is freshly cooked to order and that they receive good portion sizes for the price they pay. The café also seems to have a welcoming atmosphere, as evidenced by the reviewer who felt comfortable as they were passing through to another part of the estate.

Another strength is the recent refurbishment of the café to a high standard. This shows that the management is dedicated to improving the overall experience for customers by investing in the appearance of the establishment. The vintage rustic look is described as "very cool" and adds to the attractiveness of the café. The addition of a night time menu with hotdogs, burgers, and nachos also shows an effort to cater to a wider range of tastes and preferences.

However, there are also weaknesses that have been highlighted in the comments. One reviewer expressed dissatisfaction with the service received, describing it as "shameful" and criticizing the lack of apology and understanding from the staff. Another customer had a negative experience with a cheese and tuna toast order, as there was an overwhelming amount of tuna and no cheese. The chef's response was argumentative and the issue was not resolved satisfactorily, as the customer was not offered a refund. This lack of accountability and poor customer service is a weakness that the café needs to address.

Another weakness mentioned by one reviewer is the quality of the bread and tea. The bread was described as stale for a freshly made sandwich and the tea was deemed weak. These issues indicate a lack of attention to detail in the food preparation, which can diminish the overall dining experience for customers.

In conclusion, Rays Roadhouse Café has strengths such as friendly staff, quick service, good value for money, and a recent refurbishment to a high standard. However, there are weaknesses in terms of customer service, lack of attention to detail in food preparation, and the quality of some menu items. To improve, the café should focus on improving customer service and ensuring consistency in food quality.

Best TL Reviews

Shameful - they should providing a better service for paying customers.

Order a cheese and tuna toast - full of tuna no cheese in sight and the chef had the nerve to argue and say he put it in himself and they do no measure how much quantity they serve the customer - I called them to query, with the response I got I was not happy so I went back showed him the foods cos I felt disbelieved of over the phone and he still claimed he put cheese in. If the service was apologetic and understanding I would have never gone back - but there's no hope when they serve you bacon when you had order a veggie breakfast on the past - I went back, I showed home the food and he still claimed he put cheese in - So i gave him his food and he didn't even offer me my money back - so I told him to keep the money and he said OK - How this behaviour and level of service be accepted.

Nipped in here for a quick lunch while working in area, and I was very pleased I chose here.

Proper drivers cafe with the full English to eat as well as a few other treats. I had the burger and chips, loved every bite of it!!

Will definitely be back when I’m in the area again.

Popped in on a quick trip to Burnham. Friendly service. bread a bit stale for a freshly made sandwich& tea very weak. Good portions of food & good value for money.

Reasonable priced and traditional types of breakfast items available. This appears to be used by lorry drivers and multiple people from the industrial area / estate. However we were made to feel welcome as we were passing through to another part of the estate. Full disability access throughout and disabled parking spaces available… plentiful parking and helpful staff.

Well I went in today and I've not been in for a while.. I barely recognised the place.. its had a complete refurbishment to a very high standard.. its got a vintage rustic look and its very very cool.. food wise the menu as changed to what it use to be. There now offering more choice as well as your old favourites.. also they have a night time menu with hotdogs and burgers and nachos.

Today I went for a nice simple omelette with chips and a cup of tea.. my missis had the same.. we both enjoyed are meal and the price is very reasonable..

I recommend you go there and even if you have been before just go take a look at the refurbishment and grab a snack while you are there..

Friendly staff, decent food, quick service, decent value. Easy to find and plenty of parking.

Lovely young lady serving, great service and one of the best sausage rolls I've ever eaten ! Highly recommended!

Good food freshly cooked to order. Great staff. Nice quiet atmosphere