The Ivanhoe Hotel Scarborough

+44 1723 361728

Scalby Mills Rd, Scarborough YO12 6RW United Kingdom of Great Britain and Northern Ireland

Open Today:

Quick Facts About The Ivanhoe Hotel Scarborough

The Ivanhoe Hotel in Scarborough has received mixed reviews and feedback from customers. While some have praised the hotel for its delicious food, great location, and friendly owners, others have criticized it for poor service, high prices, and outdated advertising.

Starting with the strengths, several customers have commended the hotel for its delicious food and drinks menu. They have mentioned that the meals were cooked to perfection and served in generous portions. The Sunday roast in particular received positive reviews for its excellent meat and roast vegetables. This suggests that the kitchen staff at The Ivanhoe Hotel are skilled in preparing tasty meals.

Another strength mentioned by customers is the great location of the hotel. Being in close proximity to the main points of Scarborough, it is convenient for visitors to explore the area. This can attract tourists and make the hotel a popular choice for those looking to explore Scarborough.

The owners, Alex and Kelly, have also been praised for their exceptional hospitality. According to some guests, the owners go above and beyond to ensure a pleasant stay for their customers. They are described as friendly, accommodating, and willing to help in any way they can. This personal touch can create a welcoming atmosphere and make guests feel valued.

The hotel's cleanliness and hygiene standards have been commended by multiple visitors. They have mentioned that the place was clean and well-maintained, including the tables, toilets, and conservatory where guests were allowed to dine with their dogs. A clean and sanitary environment is crucial for maintaining a positive image and ensuring customer satisfaction.

Moving on to the weaknesses, a common complaint among customers is poor service. There have been remarks about staff members, particularly a young lady, being more interested in their phones than serving customers. This can result in neglected tables and empty glasses left unattended. Inconsistent and poor service can tarnish the reputation of the hotel and lead to customer dissatisfaction.

Some customers have also mentioned that the hotel is overpriced. This can deter potential customers who are looking for more affordable options. Price is an important factor for many people when choosing a hotel or pub, and if the prices are not justified by the quality of service and experience, it can lead to negative reviews and fewer customers.

Additionally, there have been comments about the hotel being run down and outdated. Out-of-date advertising, such as still having Valentine's Day promotions up, gives the impression of a lack of attention to detail and can make the establishment seem unprofessional. This can deter potential customers looking for a modern and up-to-date venue.

In conclusion, The Ivanhoe Hotel in Scarborough has strengths such as delicious food, a great location, and friendly owners. However, it has weaknesses including poor service, high prices, and outdated advertising. Addressing these weaknesses and improving the overall customer experience could help bring the hotel back to its former status as one of the top establishments in the area.

Best TL Reviews

This pub use to be one of the top establishments in the area.However no longer poor service, overpriced and staff(young lady!) more interested in her phone than serving.Empty glasses on tables not a lot of effort shown.

This is a fall from grace. Place is run down, they had no food on, and all the signs advertising events were well out of date. They still have Valentine's Day advertising up.

EDIT: Changed to 1 star instead of 2 due to poor excuses given by pub.

Wonderful Hotel, delicious food & drinks menu, in a great location to get to the main points of Scarborough & the owners Alex & Kelly are the best hosts I've come across in a long time, doing anything & everything to help your stay be the best it can be.

We stoped in here for some lunch and the food was fantastic and what a lovely place and it wasn't expensive , it was refurbished to a very high standard with the fresh smell of flowers filling the place.

The owner think his name was Alex went above and beyond to bring us some wonderful food, he was so nice and a delight to chat to, I live in the area but if your visiting Scarborough then this is a must place to visit , great food, fantastic ambiance, amazing owner, beautiful decor, spotlessly clean.

We'll be back.

Had a lovely family lunch here yesterday. Plenty of choice on the menu and all the meals were delicious. A really relaxing setting with plenty of room between the tables, and excellent & friendly service. You do have a bit of a wait for the food to come, but this is because all meals are cooked fresh (and there is a sign to advise you of this when you arrive). Wasn't a problem for us as it just gave us a bit more time to relax and talk. Food was great value and we will be back in future.

Lovely clean and welcoming place to eat . Staff so friendly and accommodating the food was great I would go again when passing by that way

At last this Pub is moving in the right direction after many years of neglect! Good staff & decent beers! Also had the best Gammon steak I have had in years!!! Huge plate all cooked to a perfect tasting meal.

Highly Recommend!!

Just had the lovely Sunday roast

Very substantial meals. Excellent meat. Beef was lovely not dry at all. Roast vegetables beautiful. Service was excellent and they accommodated us with our two small dogs in the conservatory. Place was very clean tables cleaned, excellent social distancing measures in place. Very clean toilets. Lovely friendly staff who served tables very well. First visit here and will definatrly go back again.