Ruff Cuts Pet Grooming LLC

+1 517-676-6111

302 S Cedar St, Mason, MI 48854 United States of America

Open Today: -

Quick Facts About Ruff Cuts Pet Grooming LLC

Ruff Cuts Pet Grooming LLC has a mix of strengths and weaknesses based on the comments provided.

Starting with strengths, several customers mentioned positive experiences with the personnel and customer service at Ruff Cuts. One customer specifically mentioned that the staff was caring and attentive towards their Siberian Husky's needs, even going as far as notifying them of abnormalities in their pet's skin and fur. This attention to detail and proactive approach to pet health is a valuable attribute.

Additionally, the affordability of the services provided at Ruff Cuts was praised by a customer who found the price reasonable for grooming their Newfypoo. This indicates that Ruff Cuts offers competitive pricing compared to other grooming salons.

Another strength highlighted in the comments is the convenience of the services offered by Ruff Cuts. One customer mentioned that they regularly visit the salon to have their dog's nails trimmed, and they appreciate the quality of service and great customer service. This suggests that Ruff Cuts offers a range of services beyond grooming, catering to the needs and preferences of different pet owners.

Moving on to weaknesses, one common complaint mentioned in the comments revolves around inconsistency in the quality of service and lack of continuity in personnel. One customer, who has been a patron for several years, expressed dissatisfaction with the changing staff members and lack of consistency in grooming their dog. This inconsistency can lead to discomfort for pets, particularly those with anxiety, and makes it difficult for owners to establish a trusting relationship with a particular groomer.

Another major weakness highlighted in the comments is poor communication and customer service. One customer mentioned that they received inconsistent messages about their appointment, leading to confusion. Another customer expressed frustration with the lack of response to their messages and difficulty in reaching a manager or owner. This lack of communication and responsiveness leaves customers feeling unheard and unsupported.

Furthermore, the negative experience of a customer whose dog was returned wet, distressed, and with unevenly shaved fur raises concerns about the quality of grooming. The customer also noted that their dog still had mats and shave lines after the grooming session, indicating a lack of attention to detail and thoroughness in the services provided.

In conclusion, Ruff Cuts Pet Grooming LLC has strengths in terms of caring and attentive staff, competitive pricing, and convenience. However, weaknesses in terms of inconsistent service quality, lack of continuity in personnel, and poor communication and customer service have been identified. These weaknesses can significantly impact the customer experience and may deter customers from returning or recommending the salon to others. Improvement in these areas would be beneficial for the overall success and reputation of Ruff Cuts Pet Grooming LLC.

Best TL Reviews

I've been taking my shepherd mix here for years without incident. His last appointment was another story. First, I got 2 messages verifying his appointment, but when I called to be sure of the time I was told someone should have contacted me to cancel and reschedule because his groomer had been in contact with covid. They rescheduled for Monday August 29th at 12:30. When I dropped him off for what is usually a 2 hour bath, shave, blow dry and nail trim, I was told they were all trying to get out of there by 3 so they could pick their kids up from school. Their hours are until 5. When I picked my dog up, he was clearly distressed, wet, and the girl proceeded to tell me he was awful, she couldn't blow dry him, couldn't touch him in the front and had to muzzle him. When I got him home and calmed down, I noticed that not only was he wet, he had huge mats of fur coming out around his neck that clearly hadn't been brushed, still had mats behind his ears and still has, almost 2 weeks later, shave lines where he wasn't clipped evenly. I've called and left messages asking to speak to a manager or owner and still haven't received a return call, and no one answers the phone when I call. I'll be going in person when I can, but I'll never use them again.

I've been a customer for about 3 or 4 years. I have had an up and down kind of experience. I know a business is only as good as the people that are in it, and while the owner seems friendly enough, the Personnel changeover and lack of consistency have lowered my ratings over time. I gave them four stars because they are trying, I truly believe they are. I am just looking forward to having the same groomer from month to month so that my dog can become more comfortable with this anxiety-enducing process.

Awesome place! I have never had them groom a pup but they cut nails for me once a month (especially the black ones I usually mess up) without issue. Great customer service. Highly recommend!

Was very happy with the service. Sorry I forgot my dogs groomers name. She did a really good job we gave my dog on sat sept 26 2020 at 230pm. Her names Ariel. She gave her a nice hair clean up. She smelled very good and I love love love the little.flower bow she put on her collar.that stuck out so much and makes Ariel look 1000000x even more adorable!!! Will definitely go back:)))

I absolutely love Ruff Cuts and the staff. We have had 2 different people groom my siberian husky and they are so caring towards him and his needs. They even told me when they found abnormalities with his skin and fur so I could get him checked by our vet. Highly recommend!!

My 1-year-old Newfypoo looks and smells great after her first visit to Ruff Cuts today! The price was very reasonable too.

We live in the adjacent town but come to this one because it's such a wonderful store my wife loves how they take care of our dog and I came with her last time and I totally agree and our dog seems very happy and is ultra beautiful too in part because of the Great grooming she received

I love this place! They do an awesome job on my dog and cat,but today I took my cat to get shaved because she is to old to clean herself so she needed to be cut all the way down. I sat in the parking lot the whole time. When I paid my bill it was 65$ 76$ with tip (I feel abligated to give) I never asked for her to get a bath! I can do that when I got home because she did a great job shaving her.