Saikung Night

+44 28 9260 5111

44b Longstone St, Lisburn BT28 1TP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Saikung Night

Saikung Night place, based on the comments provided, has several strengths and weaknesses that can be analyzed in detail.

Starting with the strengths, one positive aspect is the flavor of the food. In a comment dated November 27th, the individual praised the "delicious" and "great flavored" food. This suggests that the restaurant has the ability to deliver well-seasoned and flavorful dishes, which can be a significant strength in attracting and retaining customers.

Another strength is the variety of food options available. While not explicitly mentioned in the comments, it can be inferred from the mention of different dishes like salt and chilli chicken, curry, rice, and noodles. A diverse menu can cater to a wider audience, accommodating different preferences and dietary restrictions. This can attract more customers and increase the likelihood of repeat business.

However, the weaknesses of Saikung Night place outweigh the strengths, as indicated by the negative comments.

A prominent weakness is the poor customer service. Several comments express dissatisfaction with the delivery service, including long wait times and misleading information. For example, one customer had to wait nearly three hours for their order and was repeatedly told false information about the status of the delivery. This reflects poorly on the restaurant's organization, communication, and ability to meet customer expectations. Additionally, the fact that the staff member shifted blame to the delivery service and instructed the customer to take the issue up with them further highlights the lack of accountability and responsibility.

Another weakness is the inconsistent quality of the food. One customer describes the order as the "worst Chinese ever tasted," with reheated and dried out dishes. Others mention half-cooked chips, hard rice, and bland flavors. This indicates a lack of attention to detail and quality control in the preparation and cooking process. Inconsistent food quality can lead to loss of trust and negative word-of-mouth, deterring potential customers from trying the restaurant.

Furthermore, the comments highlight issues with timing and delivery. Customers complain about the food arriving late and being cold, compromising the overall dining experience. Delayed deliveries and cold food can lead to customer dissatisfaction, as they are expecting a hot and timely meal. These issues can be indicative of a lack of efficiency and proper logistics in the operation of the restaurant.

Additionally, it is worth noting that some comments suggest a decline in the restaurant's quality over time. One comment mentions that the food is "nothing like it used to be." This indicates a potential inconsistency in the restaurant's ability to maintain quality standards or adapt to changing customer preferences.

In conclusion, the strengths of Saikung Night place, according to the comments provided, include flavorful food and a variety of options. However, the weaknesses outweigh these strengths, with poor customer service, inconsistent food quality, issues with timing and delivery, and a potential decline in overall quality. Improving these weaknesses should be a priority for the restaurant to enhance customer satisfaction, attract new customers, and improve its reputation.

Best TL Reviews

I ordered from here lastnight between 5pm and 5.15pm the estimated delivery was 6.30pm at 6.45pm the food was still not here so i rand and the girl on the counter said it was on its way that they were very busy so when another hour passed i rung them again and the girl said it was on its way i told her she told me that an hour ago that the food was going to be cold she guaranteed me it wouldn't. Another passed so i rung again at 8.45pm to be told that it had be delivered hours ago i told them that they were wrong that iv been waiting on it and she put the driver on he told me he delivered it to a house and a child came to the door i had no kids here the girl came back on the phone and said take it up with just eat. Poor customer service and i want a full refund. Yous should get the driver to go to the house he delivered to and ring me. Ill meet him and show him the proper house

Worst Chinese I've ever tasted! None of the food had been cooked fresh. Dried out reheated chips, salt and chilli chicken with veg that tasted like it was a month old, bland curry and dried out, reheated bland rice and noodles. Absolutely disgusting and nothing like it used to be and def won't be back. Paid £27 for the privilidge too, raging!

Awful place, waited nearly 3 hours on a delivery after phoning the place 3 times just to be told there was ‘traffic’ and it was on its way, when phoning the 4th time to cancel i was again told it was on the way complete joke, there was absolutely no traffic about Lisburn on a Wednesday night. Do not appreciate being lied to.

Messed up first order took it back and was handed another box half cooked chips and hard rice will not be back ????

Very lucky to get a full star

Food wasn't the best and was delivered very late.

Only every had a complaint of food quality twice but waiting so long and multiple calls to be assured it was on its way is just shoddy. Best thing just phoned cancelled order and phoned the man lee ballmacash order placed and delivered within 20 mins. Look if its the drivers fault get a new driver if its not its a shoddy way to deal with customers tell the truth and say you are busy

Awful. Delivery arrived an hour late . Cold and soggy. Chips were overcooked as well !

Definitely don't recommend if you want your food before next Xmas. The majority of the reviews are negative and I should have read them before ordering . I tried here because my usual Chinese was closed. Go to the WokN if you are looking for some good food .

Tried for 1st time(wish I hadn't) curry was oily chips were super greasy and omelette was dry and lacked flavour. Will be sticking with my favourite from now on.

Got on 27th Nov 21

Must say it was delicious lovely food great flavours great difference in 2 years defo going back.