Quick Facts About sellys hair & beauty
Selly's Hair & Beauty Place has received a mix of positive and negative comments from customers. In order to assess their strengths and weaknesses, we will analyze the comments and identify recurring themes.
Starting with the strengths, many customers have praised the customer service and friendly staff at Selly's. Multiple comments mention the relaxed and family-like atmosphere of the salon, which made customers feel comfortable and welcomed. This suggests that the staff at Selly's have successfully created a positive and inviting environment for their customers.
Another strength highlighted by customers is the efficiency of the salon. One customer specifically mentions being fit in for an appointment at short notice, and the team's ability to accommodate their needs. This indicates that Selly's is able to provide convenient and efficient service to their clients.
Customers also appreciate the cleanliness of the salon and the professionalism of the staff. Multiple comments mention the clean environment of the salon, which adds to the overall positive experience. Additionally, the comments praising the stylists at Selly's indicate that they are skilled and capable of providing quality hair services.
Reasonable pricing is another strength mentioned by customers. Despite the negative experience of one customer who felt overcharged, the majority of comments praise Selly's for their reasonable pricing. This suggests that the salon offers competitive prices, which is likely to attract more customers.
Moving on to the weaknesses, one recurring theme is the lack of skill and expertise in certain hair services. One customer specifically mentions that Selly's is not proficient in balayage, and another mentions issues with the ombré technique. These comments suggest that Selly's may have limitations in their hair coloring techniques and may not be suitable for complex color services.
Another weakness highlighted by customers is poor communication and lack of professionalism from certain staff members. One customer mentioned that the hairdresser barely spoke throughout the appointment, which made them feel uncomfortable. Another customer felt insulted by a comment made by a stylist about their gray hair. These instances show a lack of professionalism and consideration from the staff at Selly's.
There are also some comments mentioning issues with the quality of the haircut, including it being shorter than requested and a poor cut overall. These comments indicate that there may be inconsistencies in the skill level of the stylists at Selly's, which can result in unsatisfactory outcomes for some customers.
In terms of the blow dry service, there are mixed reviews. While one customer praises the blow dry and mentions that it left their hair feeling lovely, another customer mentions that there was no heat protection used and the stylist primarily used their hand instead of a brush. This inconsistency in the blow dry service suggests a lack of attention to detail and consistency among the stylists.
Overall, Selly's Hair & Beauty Place has strengths in their customer service, efficient service, clean environment, and reasonable pricing. However, they have weaknesses in certain hair coloring techniques, communication and professionalism from some staff members, and inconsistencies in the quality of haircuts and blow dry services. These weaknesses can have a negative impact on the overall customer experience and may need to be addressed by the salon.
Best TL Reviews
I’m so happy with my hair by ola she’s done an amazing job as Always ! Fully Recommended salon very good customer service very efficient and very clean environment and friendly staff and reasonably priced aswell !!
Month back I’ve made massive mistake of going to Shelly’s again. After asking on the phone if they do balayage. I had job interviews ahead of me and couldn’t find other place that would fit me in quick enough. I wanted to look nice for interview and not doing it my self again. I had quite a root growth after previous balayage to blond. Hairdresser wasn’t able to do what I show and suggested purple to pinkish ombré. Not what I wanted ideally but picture she showed was nice so figured that’s ok. I didn’t really liked it straight away as could see she did highlights and put colour on it and it didn’t even grab on hair. She suggested curled which I knew is to mask how bad it is but I’m not argumentative person so gown with flow trying desperately to see it being actually nice. It wasn’t looking as bad while still inside. Payed £120 for this. As soon as left and seen it in day light out my hair up as was ashamed of the disgusting hair colour I had. Gone home thinking maybe once it will go lighter after couple of washes it will look better. It didn’t it was only worse. By end of week there was barely any colour left from half length up (mind I it supposed to be permanent), bottom gone from purple to horrid pink. Also my hair started to break very badly and gone real fuzzy. After a week I end up with massive colour correction and another cut. Clearly they don’t know how to do balayage and doesn’t seem to know how to do ombré either. I would say colour wise unless u want something mega easy like roots or highlights done AVOID at all cost. I’m so angry with my self I even payed for it.
Thank you for fitting me in and making my hair look fabulous! My second time visiting Selly’s and I’ll definitely be back again. Joanna did an amazing job - best blow dry I’ve had in a while. Really impressed. Great salon with friendly staff - would recommend!
Having not been to this hairdressers before the people made me feel very relaxed with a family atmosphere. I had a Balayage done followed by treatment, wash, cut and blow dry by Ola who really took care of my needs.
Thank you to all ladies that took good care of myself and my son :)
I would definitely recommend this Salon. :)
I went in for full head of Color at quite short notice, however was so so happy and impressed with the service I was given, after having a foot injury and was on crutches the team helped me, made me feel a lot happier when I left.. my hair looked and felt so lovely. Thank you to you all, keep up the great work and service, will definitely recommend. Xx
Booked in for a wash, trim and blowdry. The staff was lovely and friendly. The stylist ensured and confirmed that I was happy with the amount trimmed off. You can tell she takes pride in her work. I had no complaints. However, I think I was over charged because looking at the price list (picked one from their desk to see what other treatments they offer) and saw that their special was £32 for long hair. I didn'I have treatment done was charged £35.
I have been to this salon twice now, it’s listed as one of the best salons in Southampton - but both times I had a really unpleasant experience and left feeling worse about myself!
The first time the hairdresser barely said 1 word to me the entire time, which fine, but even professional questions such as asking if it’s okay to use certain products on my hair etc wern’t asked.
The first time she said to me “so young but so many gray hair” (I didn’t even know I had any - so left with a new insecurity)
Second time I visited (last night) the towel used for my hair smelt so badly of damp - it was clear it wasn’t fresh for my head! As in had been used on many people that day. Then the woman who cut my hair asked where my parting was, when I told her she said it was too low and then pointed to a scar on my forehead and said we need to hide this! I was mortified! Both times left with really horrible feelings about myself.
It was much shorter than I asked for and the cut is the worst, so wonky because she argued with me about where my parting was.
Honestly so unhappy about this. I won’t be back, but it’s a real shame, I gave it a second chance due to it being rated so high - but it was nothing like advertised, no warm greetings, refreshments, nice chit chat and then worst of all, the cut did not go well at all!
Plus the blow dry had no heat protection used on my head and she used her hand for 95% of the blow dry rather than a brush!
Perfect experience. Walked in and was out within an hour with a haircut I adored. Very fair prices and lovely staff. Will 100% be coming back!
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sellys hair & beauty Info
Amenities
Health and safety
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Appointment required
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Amenities
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Gender-neutral toilets
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Wi-Fi
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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