Sheung Moon

+44 1276 36802

343 Yorktown Rd, College Town, Sandhurst GU47 0PX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Sheung Moon

Sheung Moon place, a Chinese take away, has received a mixed range of comments from customers. In this analysis, we will evaluate the strengths and weaknesses of the restaurant based on the provided comments.

Starting with the strengths, the service and staff are mentioned multiple times as being polite and friendly. This is important as good customer service plays a significant role in creating a positive dining experience. When staff members are courteous and attentive, it can contribute to the overall satisfaction of customers and attract repeat business. Additionally, the fact that some individuals have been using this restaurant for the past five years indicates a level of consistency and reliability in terms of food quality and service.

Another strength mentioned in the comments is the quality of the food. Several customers describe the food as excellent and wonderful, indicating that the overall taste and flavor of the dishes are enjoyable. It is worth noting that one comment mentions the lady serving being busy with phone orders and serving the shop simultaneously, implying that the staff is efficient in managing their tasks under pressure. The ability to handle multiple responsibilities in a fast-paced environment demonstrates skill and dedication.

Furthermore, it is worth recognizing that the restaurant seems to have a loyal customer base. The mention of Gurkers, or Gurkhas, who are known for their discerning taste in food, can be seen as a strong endorsement. If they trust and enjoy the food from Sheung Moon place, it can lend credibility to the restaurant's quality.

However, there are several weaknesses that have been highlighted as well. One recurring complaint is regarding specific dishes. Some customers mention that certain items on the menu, such as the curry ribs, were satisfactory, but other dishes, like the duck meat and paakchoi, were described as horrible. This suggests that there may be inconsistencies in the preparation or quality of certain dishes, indicating the need for improvement in the kitchen.

Portion size is another aspect that customers find lacking. The comment stating that the food quality and portion must be desperately improved suggests that customers feel they are not getting an adequate amount of food for the price they are paying, which can leave them feeling dissatisfied. This is an important factor to consider, as customers expect value for their money.

Another significant weakness is highlighted by a negative review, stating that the restaurant has gone downhill since a change in staff. The customer tried the restaurant a few times after the front desk lady retired but was disappointed with the food and had to throw it away. This comment highlights the importance of consistency in both the food and service, as customers may not return if they have a negative experience.

Additionally, there is a complaint regarding the owner's behavior, describing them as rude and unhelpful. The customer's experience was further marred by the owner allegedly making derogatory remarks in another language. Such behavior can drive away potential customers and create a negative reputation for the restaurant.

In conclusion, Sheung Moon place has some notable strengths, including polite and friendly staff, loyal customers, and positive reviews about their food. However, there are also clear weaknesses, such as inconsistencies in certain dishes, inadequate portion sizes, and negative experiences with the owner and changes in staff. Addressing these weaknesses could help the restaurant improve and ensure a more consistent and enjoyable experience for customers.

Best TL Reviews

The service & staffs are very polite & friendly. Curry ribs test ok but some foods are ridiculously bad, hardly found king prawns between full of spring onions which made me confused whether I ordered Spring onion or Prawn menu, Duck meat & paakchoi taste horrible. Sorry, the food quality & portion must be desperately improved.

Can't believe this take away gets bad reviews!

Excellent food always , used for past 5 years

Wonderful food.

Hey, if the Gurkers get their food there, you know it has to be good!

This was a good chinese take away. Since the staff change it has gone down hill. Have tried it a couple of times since the front desk lady retired but after tonights attempt wont be going back. Food went in the bin.

The food in here is excellent, just cut the lady serving some slack, she's always busy and has to do phone orders and serve the shop at the same time!

Excellent staff. Really friendly and understand English well.

Normally its very good, i decided to try item on the menu,what I haven't tried before, a very unwise choice, a thai style chilli duck, it was substandard an terrible i am afraid there was more fat/ skin than meat

Sorry guys wont be having that again

Worst take away experience. Owner was very rude, not helpful at all. When I didn't understand what she was saying she rolled her eyes and start taking in Chinese ???? sure it was something rude. Never going back to again. I would have rates it zero if I could.