Quick Facts About Sky Nails
Sky Nails has received mostly positive feedback from customers, highlighting the friendliness and cleanliness of the salon. The staff is commended for their sweetness and ability to exceed expectations. Customers also appreciate that their nails last a long time without chipping or lifting. Additionally, the salon is praised for its expertise in complex nail designs for special occasions. Customers have received numerous compliments on their nails, and they continue to come back to Sky Nails despite it being out of the way for them.
One customer specifically mentions that Sky Nails is their new nail spot, emphasizing the great service and fair pricing. The technician was able to replicate a reference picture perfectly, taking their time and making the customer feel unrushed, unlike other salons. This customer plans on returning to Sky Nails in the future.
Another customer expresses gratitude towards Sky Nails for consistently providing excellent service. They mention that the salon went above and beyond to help prevent their dip powder from chipping during their upcoming move. The customer states that they will miss the salon and always recommend it to others.
However, not all feedback is positive. One long-time customer expresses disappointment with the owner's recent customer service. They mention that the owner's attitude has become condescending and rude. The customer recounts an incident where the owner was extremely rude during their appointment, causing them to leave the salon and decide not to return. This negative experience has caused the customer to lose faith in the family-run business.
There is another customer who had a mixed experience at Sky Nails. They mention that the salon got them in last minute, which they appreciated. The staff was friendly and there was a great selection of different tips. However, they also mention that the nail technician accidentally burned them with an electric nail file, causing two of their nails to still hurt. Additionally, they were charged for gel nail polish but received regular nail polish, which is already chipping. Despite these issues, the salon stayed past closing to finish the customer's nails.
In analyzing these comments, we can identify the strengths and weaknesses of Sky Nails. The strengths include:
1. Friendliness and engagement: Multiple customers mention the friendliness and sweetness of the staff at Sky Nails. This adds to the overall positive experience and creates a welcoming atmosphere for customers.
2. Cleanliness: Customers consistently mention the cleanliness of the salon. Maintaining a clean and hygienic environment is crucial for a nail salon and helps to instill confidence in customers.
3. Expertise in complex designs: Sky Nails is praised for their ability to create intricate and complex nail designs for special occasions. This expertise sets them apart from other salons and receives favorable customer feedback.
4. Long-lasting nails: The fact that customers' nails last a long time without chipping or lifting indicates the quality of the products and techniques used by Sky Nails. This is a key strength, as customers value durability and longevity in their nail treatments.
5. Timeliness and efficiency: Some customers mention that Sky Nails is effective in managing time and ensuring customers are not kept waiting for extended periods. This is appreciated by those with tight schedules and multiple appointments.
On the other hand, there are weaknesses that should be addressed by Sky Nails:
1. Owner's poor customer service: One customer highlights a negative experience with the owner of Sky Nails, mentioning that their customer service has declined and become rude. This is a significant weakness that needs to be addressed, as it can drive away long-time customers and harm the salon's reputation.
2. Inconsistent service quality: Another customer mentions a mixed experience where they faced issues such as being accidentally burned and receiving the wrong type of nail polish. This inconsistency in service quality can lead to dissatisfaction among customers and impact the salon's reputation.
Addressing these weaknesses will be crucial for Sky Nails to maintain and improve their customer satisfaction. It is important for the owner to address their attitude and ensure all staff members provide consistent, high-quality service. Additionally, implementing measures to prevent accidents and mistakes, such as proper training and quality control, can help enhance the overall customer experience. By building upon their strengths and addressing weaknesses, Sky Nails can continue to grow their loyal customer base and maintain a strong reputation in the nail salon industry.
Best TL Reviews
My mom and I have had our rounds with nail salons but this one is a staple. We keep coming back to the friendliness and cleanliness. The staff is always so sweet and always exceeds our expectations. Although it is very out of the way for us, we continue to make the drive because they always leave us with nothing less than perfection. Our nails last a long time with no chipping or lifting. Thank you sky nails. See you soon V! ????
Shout-out to Kelly for giving me the best set of nails I've ever had! Came in with 3 friends for an appointment and everyone left with great manis. Mine was by far the most complex and for a very special occasion, and Kelly did an expert job making sure each nails' length, shape, and thickness was perfect, despite sitting me down just an hour before closing. Easily the most compliments I've ever received on my nails! 3 weeks later and they're still going strong (though desperately need a fill). Will definitely be back!!
This will be my new nail spot!! I have been to quite a few nail salons in Salt Lake but Sky Nails was such great service and fairly priced! I called ahead and they were able to make me an appointment within 10 mins. I showed the tech a reference picture and she replicated it perfectly!! She took her time and I didn’t feel rushed at all like I normally feel at other salons. I will definitely be returning here :)
Every time I have visited Sky Nails, I've left happy with the services they've provided. Today, they went above and beyond to try to help my dip powder not chip in my upcoming move. I will miss this place and I will always recommend their excellent service. Thanks to them for all of the help throughout the years!
So disappointing. I was a loyal customer here for nearly two years, always loved the staff and service. However, recently, the owner's customer service has gone downhill. The last two times I've gone in, the owner has been extremely condescending and rude, which is a complete 180 from how he used to be (kind and professional). Recently, the owner was so rude when I showed up for my appointment (which I made over the phone with him), that I turned around and walked out. This family-run business is not going to survive if the owner continues to treat clients with such disrespect. He just lost a long-time customer. Huge bummer.
Right before I was proposed to I went to Sky and got my nails done and I am thrilled that I did it. They turned out great and so did the pictures of my new engagement ring on them! Sky is AMAZING at time management if you have an appointment. They won’t make you sit there forever and If you have a tight timeframe they will do whatever they can to get you out to make your other appointments. I like getting dip nails by the male who works there.
This was my first time at Sky Nails. I am so happy with my experience. I was a walk in, I got a pedi with shellac and an acrylic fill with shellac and nail art. I came in with a Pinterest picture (of course) and Kate did an amazing job! I’m not the best with pictures but I wanted this poison apple nail art so bad! Every one took their time and I didn’t feel rushed. That said, I went on Thursday at like noon so I can’t speak for their busier times. I definitely recommend this nail salon!
They got us in past minutes so that was great. Really friendly and great selection on different tips. The one thing is I have had nails done for a while and they have never hurt like they did this time. He burnt me with electric nail file a few times to where 2 of my nails still hurt. They charged me for gel nail Polish but I got regular nail Polish to where it is already chipping and they did not do a great job at that. They did however stay past closing to finish my nails.
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Sky Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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