So's Kitchen

+44 20 8397 3121

309 Hook Rise S, Chessington, Surbiton KT6 7LS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About So's Kitchen

So's Kitchen is a takeaway restaurant that has a mix of strengths and weaknesses based on the comments provided. This analysis will examine these strengths and weaknesses in detail.

One of the strengths mentioned by customers is the quality and taste of certain dishes. The chef's special fried rice and chef's special noodles are specifically praised for their good portions and tasty flavors. This indicates that So's Kitchen is capable of preparing delicious meals that customers enjoy.

Another positive aspect highlighted by customers is the quick service and friendly staff. People appreciate the efficient delivery times and the politeness of the employees. This can contribute to a positive overall dining experience and create a good impression of the restaurant.

Additionally, So's Kitchen is commended for following specific requests and accommodating customer preferences. For example, one customer requested sliced chillis on a dish and the restaurant delivered it perfectly. This attention to detail and willingness to cater to individual preferences can enhance customer satisfaction and loyalty.

On the other hand, there are several weaknesses mentioned by customers that need to be addressed. One common complaint is the high prices. Some customers find So's Kitchen to be on the pricy side, which may deter potential customers who are looking for more affordable options. This could potentially limit the restaurant's customer base.

Another weakness is the inconsistency in the quality of certain dishes. Some customers express disappointment with the taste of the roast duck and roast pork, stating that they did not resemble authentic Chinese char siu pork and were quite fatty. Inconsistency in the quality of dishes can lead to a lack of trust and repeat business from customers.

Furthermore, there are complaints about the overall decline in the restaurant's food quality and service. One customer mentions receiving a delivery that was not great at all, with several items lacking flavor or being overly greasy. Another customer mentions that their order was cancelled without notice or proper communication, leading to frustration and inconvenience. These experiences indicate a potential decline in the kitchen's standards and customer service.

Another weakness highlighted by customers is the lack of responsiveness from the restaurant. Multiple customers mention difficulties in reaching the restaurant by phone and the frustration of unanswered calls. This poor communication can lead to customer dissatisfaction and a lack of trust in the restaurant's ability to address concerns or provide assistance.

In summary, So's Kitchen has some strengths, such as tasty dishes, quick service, and a willingness to accommodate customer preferences. However, there are several weaknesses to address, including high prices, inconsistency in food quality, declining standards, and poor communication. By addressing these weaknesses, So's Kitchen has the potential to improve customer satisfaction and establish a strong reputation in the industry.

Best TL Reviews

A decent takeaway and I’ve been a few times, though a bit on the pricy side.

My favourites are the chef’s special fried rice and chef’s special noodles - good portion and tasty.

Not so keen on the roast duck nor roast pork as it didn’t taste anything like Chinese char siu pork and the duck was quite fatty.

Don’t know what is happening to this place. Maybe a change of chef but last nights delivery wasn’t great at all. . The dumplings were the best part. The Singapore noodles had no flavour, special fried rice was ok. Prawn toast was so greasy that the oil was dripping off of it. The curry sauce was so over salty that was inedible.. sweet and sour chicken was ok. Chicken in yellow bean sauce was so weak with hardly any taste and the sauce was no thicker really than water. When ordering chicken in yellow bean sauce with cashews you expect the cashews to be cooked in the sauce. When we received it the cashews were uncooked and simply placed on top of the dish. This tells me the sauces are brought in and not actually made on site.

Such a pity as we have ordered in the past and always been very happy. Doubt I will order agsin.

Also no. Point calling as they never answer the phone

This is the second time, I ordered with them and they cancelled the order after been waiting for more than 1h. I have made an order today, after 8h flight, waiting at home, until I checked and my order was cancelled. I did called the restaurant and they said that they have been tried to reach me over the phone many times and never had any missed called. Also they took money without confirming the order in the app. Never again!

This is one of the best Chinese I have had. We ordered a couple of appetisers and dishes.

For one of the dishes we requested not to add beef, but they unfortunately didn't do so.

Otherwise I would have given full stars.

Very nicely cooked food. Very quick service friendly staff

Placed my order in the shop itself.

Got home and the order was wrong, half missing...... The manager pulled out the stops and made the other half appear on my doorstep within 20 minutes, and i live outside of the delivery postcode.

Food is exceptional, not greasy and is full of flavour.

I will be returning ????

My first time I have ordered from here and it will now not be my last! My food was delivered in a very good time! The driver followed my instructions really well, which I really appreciated (thank you)

The food… very hot, fresh and tastes amazing! A real must if you are in the Chessington area! ????????

Food was tasty and not greasy or overly salty, they followed our requests - i asked for sliced chillis on a dish and they delivered perfectly. Portions were very decent. We received an incorrect item and the person I called about it was very helpful and they gave us our money back without any issues.

It was our first time ordering from So's Kitchen, but we'd definitely order from them again.