Sorbetto

Pelosis Cafe, 76 Harbour Parade, Ramsgate CT11 8LP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Sorbetto

Sorbetto Place, based on the comments provided, has a number of strengths and weaknesses.

One of the strengths of Sorbetto Place is the delicious flavors of ice cream that they offer. Customers have commented on the taste and quality of the ice cream, which likely contributes to the popularity of the place. Additionally, the staff members have been described as helpful and polite, catering to the needs of customers with food intolerances. This level of customer service is a strength as it enhances the overall experience for visitors.

Another strength of Sorbetto Place is the variety of offerings they have. Customers have mentioned the availability of Marshfield ice cream, fresh donuts, and massive sundaes. This indicates that there is something for everyone, catering to different tastes and preferences. The range of options provided by Sorbetto Place is a positive aspect that attracts customers and keeps them coming back.

The ambiance and aesthetics of Sorbetto Place are also mentioned as a strength. Customers have noted that the shop has a pleasing and aesthetically pleasing design, making it visually appealing. This may contribute to the overall experience and provide a unique atmosphere that customers enjoy.

While Sorbetto Place has several strengths, there are also some notable weaknesses based on the comments provided. One recurring issue mentioned is the transition of ownership and its impact on the quality of the ice cream. According to a customer, the ice cream used to be made in-house by the previous owners, which was considered a highlight. However, under the new owners, the ice cream is sourced from Marshfield Farm. This change has led to disappointment among some customers who feel that the quality has declined despite the prices remaining the same. This inconsistency in quality is a significant weakness that can negatively impact customer satisfaction and loyalty.

Another weakness highlighted in the comments is the quality of certain products. A customer mentioned that the coffee served was weak and tasteless, leading to disappointment. Additionally, a heated donut was described as being hard, resulting in the need to throw it away. These instances of poor quality products can be seen as a weakness in Sorbetto Place's offerings and can lead to dissatisfaction among customers.

The enthusiasm and attitude of the staff members have also been criticized in a comment. The customer noted a lack of enthusiasm from the staff, which can impact the overall customer experience. Friendly and attentive staff are essential in creating a positive and enjoyable dining experience. The lack of enthusiasm from the staff is a weakness that may deter some customers from returning.

Lastly, the absence of certain items from the menu has been mentioned as a weakness. Customers have noted the absence of milkshakes, sundaes with fruit, and sprinkles for waffles. These missing options can limit customer choices and potentially result in disappointment or dissatisfaction.

In conclusion, Sorbetto Place has strengths in terms of the delicious flavors of their ice cream, helpful staff members, and variety of offerings. However, there are also weaknesses, including the decline in quality following the change in ownership, the poor quality of certain products, the lack of enthusiasm from staff members, and the absence of certain items from the menu. These weaknesses can impact customer satisfaction and potentially hinder the success of Sorbetto Place.

Best TL Reviews

Delicious flavours! The place is packed as it's so good

First time in here today, giant scoop of ice cream for my cone, very helpful staff member who dealt with my awkward and unusual food intolerance promptly and politely. The ice cream was delicious, I had Caribbean Coconut ????

Lovely Marshfield ice cream, fresh donuts, and massive sundaes! Don’t know what else you could want here really???? The girls that have served me here seem lovely too✨

We used to come here all the time on our staycationwith the previous owners who created all their ice cream in house and tasted amazing - a highlight every year.

Last year I thought it was just while the new owners were learning machines but after a second year, it's just not the same with still all of the ice cream being from Marshfield Farm, while still charging the same price.

Sad times.

Visited yesterday with my friend and our children. Girl who served us looked completely fed up... Coffee was awful so weak and tasteless. the doughnut was heated in the microwave. it was so hard my friends child had to throw it way. Really disappointed as this shop isn't cheap.

Very nice Italian style ice cream parlour with great views of Ramsgate harbour.

Delicious great range of ice creams and they always have new flavours if you want to try something new the shop is also quite aesthetically pleasing so it's great of you want to add some colour to your IG feed

No shakes.. no milk..

No sundaes.. no fruit..

Waffles....no sprinkles..

Staff.... no enthusiasm..

Lol.. thats why 1*....