Spa Fish & Chip

+44 1376 520629

5A Spa Rd, Witham CM8 1NE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Spa Fish & Chip

Spa Fish & Chip place has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the restaurant, we will examine the comments in more detail.

Starting with the strengths, several customers had positive experiences with the food and service. One person mentioned that the sausage and chips were amazing and fresh, while another praised the mini spring rolls. This indicates that the restaurant is capable of delivering delicious and well-prepared food items. Additionally, a customer mentioned that the service they received was great, suggesting that the staff is attentive and friendly.

Another strength mentioned by a customer is the friendliness of the staff. They mentioned that they always give a tip and consider the people working at the restaurant to be friendly. This is a positive attribute as it contributes to creating a welcoming and enjoyable atmosphere for customers.

In terms of weaknesses, there are some recurring issues that highlight potential areas for improvement. One customer commented that their plain chowmein smelt sour and tasted like a mouldy old fridge. This raises concerns about the freshness and quality of certain dishes, indicating a lapse in food preparation or storage practices.

Another recurring complaint is related to pricing inconsistencies. One customer mentioned that they were charged £3 more than the price listed on the menu they had received with a previous order. The staff insisted that a new menu had been implemented and that the customer should have known about it. This suggests a lack of communication between the restaurant and its customers regarding changes in pricing. Honoring the original price could have been a gesture of goodwill and improved customer relations.

Another weakness highlighted by a customer is the issue of poor customer service. They had placed an order for delivery and experienced significant delays. When they called to inquire about their food, the staff member was rude and unhelpful. The customer eventually had to cancel their order due to the lack of clarity and professionalism from the staff. This incident raises concerns about the training and behavior of the staff, as well as the effectiveness of their communication systems.

A final weakness mentioned by a customer is a decline in the quality of the food. They observed that the fish portion had been reduced, and the chips were dry and potentially reheated. This indicates a decline in the overall food preparation and consistency, which can be detrimental to the reputation of the restaurant.

In conclusion, Spa Fish & Chip place has strengths in terms of delicious food, friendly staff, and good service. However, there are weaknesses in areas such as food quality, communication about pricing changes, and customer service. Addressing these weaknesses would be beneficial for the restaurant to maintain a positive reputation and ensure customer satisfaction.

Best TL Reviews

Sausage and Chips were amazing and fresh as were the mini spring rolls.

The service was great.

Now the bad part…

My plain chowmein smelt sour when I opened it and tasted like a mouldy old Fridge.

Service I've had to date has been good. However, this evening used a menu, I'd received with an order couple weeks ago, to order a couple of dishes. Upon collection price quoted by lady was nion £3 more than price list I had. Was then told by about 3 members of staff that that price list hasn't been used for 4mths as now there's a new one. Then told quite adamantly I should have known about the new price. Rather than honour the price for good customer service/relations insisted on the higher price. So I left minus meal! Very disappointing.....

Absolutely love this place

Always give them a tip

Friendly people ????????

It's under new management and has gone up in price. Food not as good as before .

Placed an order to be delivered the Chinese lady said ain't busy be 20 minutes was like cool ok then an hour later went by and rung back to see where my food was. She didn't understand what I was saying and became rude as well as the other staff. She said one minute it's on the way then it will be 10 minutes then it will be later. There was no straight answer to as where my food was obviously she took my order and didn't make it. It was now 9pm and she kept saying be later then when I said look we don't want the food now cancel the order she became very rude and started shouting down the phone at me. I had to be firm with her and say look we don't want it now calcel the order never go there again they need.to work on there customer service. Only gave one star coz had to to write a review

Chinese Food always hot and delicious. The staff are wonderful. Great value for money.

Generally good service now, have upped their game in serving counter customers more quickly now instead of concentrating on phone/online orders.

Another takeout that's let its standard slip to the point I eventually got the message and stopped buying their food. Previously they'd served up good fish and chips. However of late, the fish portion is reduced and the chips are dry and possibly a day or so old and just being reheated.

After another poor fish and rubbery chips purchase I threw the towel in, fed the lot to the local gang of seagulls who still squabbled over them with each other, and I cut my ties with Spa, never to return!