Alison's Restaurant

+44 7519 807404

3 Worthington St, Hindley, Wigan WN2 3AS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Alison's Restaurant

Alison's Restaurant has both strengths and weaknesses based on the comments provided.

Starting with the strengths, multiple customers have commended the friendliness and excellent customer service provided by the staff. The sister of one customer specifically mentioned the friendly attitude of all the staff members and the quality of the cod fish, stating that it was the best she had tasted compared to other chippies in the area. Another comment highlights the staff's willingness to accommodate customer requests and prepare the food to perfection. This consistent positive feedback regarding the staff's attitude and customer service is an important strength for Alison's Restaurant.

In terms of the food itself, there are mixed reviews. Some customers have praised the fish and chips, describing them as "great" and "absolutely delicious," with a nice balance between fish and batter. Another customer mentions enjoying the taste and consistency of the curries and gravy. These positive comments indicate that Alison's Restaurant has a good standard when it comes to the overall taste and preparation of their dishes.

However, there are several weaknesses that need to be addressed. The most significant complaint is regarding the service. One customer recounts a negative experience of being ignored upon entry, with the staff member focused on her phone rather than attending to the customer's needs. This lack of attention and delayed service is a major weakness that can contribute to a poor customer experience.

Another customer mentions that they felt unwelcome and had a cold reception upon arrival. Although it is mentioned that it was early in the day and the staff might not have been prepared, this is still an issue that creates a negative impression of the restaurant. The uncomfortable temperature inside the restaurant is also mentioned, which further adds to the negative experience.

Additionally, the pricing of the food is criticized by one customer. They felt that the £15.50 they paid for a fish and chips meal was too expensive. This can be seen as a weakness, as pricing plays a significant role in customer satisfaction and value for money.

Furthermore, one customer was disappointed with the quality of the fish they ordered. They mention that there was too much batter, which was hard and lacked taste, and the fish itself was thin and not flaky. This feedback indicates a weakness in terms of the consistency and quality of the food being served.

A minor complaint was made about not receiving sauce packets even after requesting them, resulting in a loss of a star in the rating. While this may seem insignificant compared to other issues, it still reflects a weakness in attention to detail and customer satisfaction.

In summary, Alison's Restaurant has several strengths, including friendly staff, excellent customer service, and positive feedback about the taste and preparation of their dishes. However, there are notable weaknesses in their service, including ignoring customers, unwelcoming reception, uncomfortable temperatures, and issues with the quality and pricing of their food. Addressing these weaknesses would be crucial for Alison's Restaurant to improve overall customer satisfaction and maintain a positive reputation.

Best TL Reviews

Terrible service - was ignored on entry only me in the shop, eventually placed my order when the young girl came off her phone - then without a single world picked up a pad and pen and went over to the tables to do their orders even though arrived behind me.

Just gave up and walked out definitely won't be back either.

A smile or just taking these orders, won't be a minute anything but totally being ignored.

Good luck hope you get a better service than I did!

Sister treated me to Pensioners Mini Fish meal and can only compliment the friendliness of all the staff as well as the quality of the cod fish being the best I have tasted from 3 chippies I have used over last few weeks

Excellent customer service every time, nothing is ever too much trouble. The food is always cooked to perfection, the curries & gravy the correct consistency & always very tasty.

My friend and myself went to try it out , my friend ordered fish chips and peas with a coke to drink I had fish and peas and a tea to drink the food was ok but the £15-5+ was a bit expensive. Because of that I won't rate it

Great fish and chips have used a few times

We went yesterday for lunch and found it to be lacking in a few things. Firstly, the reception was not the friendliest, it was as if we were intruding and she didn't really want us to be there, it was quite early so maybe she wasn't quite prepared but still, even a false smile would have helped... The place itself was absolutely freezing which made it uncomfortable. The chips were typical chippy chips, no better or worse than I've had before but was disappointed with the fish. I ordered jumbo haddock and whilst it came on a huge plate and filled half of it , it was a lot of batter and not the nice clean, crispy batter, it was very hard and crunchy with not much taste and the fish was very thin and not at all soft and flaky. I don't think we will be going back but there seemed to be a couple of regulars coming in as we were leaving so maybe we were unlucky...

Only lost a star no sauce in bags even though I asked

Absolutely delicious food delivered very quickly.

Everything was hot and very tasty, lovely thick fish with not too much batter. Enjoyed everything as usual. Thank you!