Custom House Cafe

+44 1305 771121

8 Custom House Quay, Weymouth DT4 8BE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Custom House Cafe

Custom House Cafe has several strengths that make it a popular choice for customers. One of the biggest strengths is its breakfast options. Many customers have praised the large breakfasts, stating that they are great value for money, visually appealing, and delicious. This is an important aspect for customers who are seeking a breakfast that satisfies all their preferences. Additionally, the coffee has received positive reviews, with customers describing it as really good and lovely. The quality of the food and beverages at Custom House Cafe makes it a standout choice for breakfast.

Another strength of the cafe is the friendly staff. Numerous comments mention the polite and friendly demeanor of the staff members. Customers have appreciated the efficient and quick service they received, especially during busy times like Christmas Eve morning. This positive interaction with the staff contributes to a pleasant overall experience for customers.

The location of Custom House Cafe is also highlighted as a strength. Customers have enjoyed sitting outside and taking in the beautiful views of Weymouth Harbour. This view enhances the dining experience and provides a lovely atmosphere for customers to enjoy their meals. The visual appeal of the location adds to the overall positive experience at Custom House Cafe.

In terms of weaknesses, one issue that arises from customer comments is the shortage of certain menu items. For example, one customer mentioned that there was a shortage of crab, leading them to settle for a prawn sandwich instead. While the alternative was tasty, it can be disappointing for customers when certain menu items are not available. This issue may decrease the overall satisfaction of customers in some cases.

Another weakness mentioned in customer comments is the occasional lack of attentive service. Some customers have mentioned that the cutlery was not consistently topped up and that service could be a little faster. While these instances may not be the norm, they do detract from the overall dining experience for some customers. Improving these areas of service could help enhance the customer experience at Custom House Cafe.

Additionally, one negative encounter with a member of staff stands out in customer comments. A customer stated that they were rudely approached by an older female staff member. This encounter was uncomfortable and affected the overall perception of the staff's demeanor. Although this seems to be an isolated incident, it is important for the management of Custom House Cafe to address such behavior to ensure that all customers have a positive experience.

In conclusion, Custom House Cafe has several strengths that make it a popular choice for customers. The breakfast options are praised for their value, presentation, and taste. The staff members are described as friendly and polite, contributing to a pleasant dining experience. The location provides beautiful views of Weymouth Harbour, enhancing the overall atmosphere. However, there are some weaknesses that have been mentioned in customer comments. These include occasional shortages of menu items, inconsistencies with service, and one negative encounter with a staff member. Addressing these weaknesses could further improve the customer experience at Custom House Cafe.

Best TL Reviews

If you're looking for a breakfast that ticks all the boxes look no further. Had a large breakfast which was great value for money , looked great and tasted even better. Friendly staff and amazing views. Will 100% be back

Went for a family gathering to have Breakfast on a busy Christmas Eve morning. The service was efficient, quick and the staff were polite and friendly.

I am a fussy eater as is my brother and we couldn't compliment the food enough. The sausages were right on, and the coffee was really good. Can't wait to visit again, thank you!

Such a lovely Sunday lunchtime spent here, we made the most of the sun being out and sat outside with a great view across Weymouth harbour. Unfortunately there’s a shortage of crab at the moment so settled for a prawn sandwich instead and it did not disappoint, on thick bloomer bread and really tasty crispy fries! Coffee was generous too, all good value

The food was lovely and the staff were friendly. Pretty quite, the cutlery wasn't topped up however we easily got more. overall had a lovely time.

Excellent breakfast. Lovely Coffee. Really nice staff. What a lovely end to our mini break.

When I googled Best Breakfast in Weymouth, Custom house came top, and we weren't disappointed

Great food, value for money. Most staff polite and helpful, I don't think the younger staff understand that interaction with customers is part of the job.

Travelled up from Cornwall to meet family and will meet here again next time.

Lovely place to sit next to Weymouth Harbour and watch the world go by. Stopped here for lunch - food was great, staff friendly, service could have been a little faster. Enjoyable experience overall though and would definitely eat here again.

Me and a friend went here for lunch, it was pretty busy so we went and sat in a table for two which hadn’t been cleaned yet. We went to ardee and kindly asked if someone could clean the table when they had a minute. Unfortunately one of the older female members of staff who came to clean it was extremely rude and had a go at us for sitting there. It was a very awkward encounter. All the other staff were very pleasant but the lady with the glasses was just plain rude. This is coming from someone that worked in a cafe for 5 years so I normally understand but we were baffled.