Quick Facts About Star Nails
Star Nails is a nail salon that has received mixed reviews from its customers. While some customers have had positive experiences, others have had negative experiences and have chosen not to return. To evaluate the strengths and weaknesses of Star Nails, we will examine the comments provided by customers.
One of the strengths mentioned is the quality of the nail services. One customer mentioned that their nails were "super pretty" after getting a full set of acrylics. They appreciated the attention to detail and the hand-painted lines. Another positive aspect mentioned by a different customer is that they were able to walk in without having to wait for their appointment.
On the other hand, many customers complained about the decline in the quality of service at Star Nails. One customer mentioned that their no-chip manicure chipped within a couple of days, resulting in a return visit to get it fixed. This highlights a weakness in the durability and longevity of the services provided by Star Nails. Additionally, a customer who got a no-chip pedicure was disappointed with the results, mentioning that it looked like they had done it themselves and that there were even two different colors on their big toe. This reflects a lack of attention to detail and skill on the part of the technician.
The atmosphere of the salon was a common complaint among customers. Many mentioned that it was not relaxing at all, with one customer explicitly stating that they felt the technician was not focused on their service as they were constantly on their phone and talking. This suggests a lack of professionalism and customer-focused behavior, which is a weakness of Star Nails.
Price was another area that received mixed reviews. One customer mentioned that the salon was pricey, as they paid $55 for a no-chip acrylic fulset and $45 for a basic no-chip pedicure. This could be seen as a weakness if customers feel they are not getting value for their money. On the other hand, another customer mentioned that they were happy with the price they paid for their nails. This suggests that the pricing may be subjective and depends on individual preferences and expectations.
Customer service was a significant issue raised by several customers. One customer mentioned that the owner, Lisa, spoke nastily to a long-time customer, displaying disrespect and carelessness. Another customer mentioned that Lisa lacked friendliness and quality customer service. These comments point to a weakness in the interpersonal skills and management style of the owner, which can have a negative impact on customer satisfaction and loyalty.
However, amidst the negative experiences, some customers did have positive interactions with specific technicians. They mentioned that Nail tech Leon did exceptional work, while Steven, Joseph, and a seasoned lady provided great pedicures. This suggests that there are skilled and talented technicians at Star Nails, which is a strength that should be recognized.
In terms of responsiveness to customer concerns, one customer mentioned that when they returned for a repair, the salon fixed their nail at no additional cost. This shows a willingness to address customer issues and rectify mistakes, which is a positive aspect of Star Nails.
Another strength mentioned by a customer was the friendly and engaging staff. They specifically mentioned that Lisa, Mary, and Joseph provided great service consistently. This highlights the positive attitude and customer-focused behavior of certain staff members and is a strength of Star Nails.
In conclusion, the strengths of Star Nails include positive customer experiences with specific technicians, the willingness to address customer concerns, and the presence of friendly and engaging staff members. However, weaknesses include a decline in service quality, an unprofessional atmosphere, poor customer service from the owner, high prices, and a lack of attention to detail. With these strengths and weaknesses in mind, potential customers should consider their own preferences and priorities before choosing Star Nails.
Best TL Reviews
There are so many nail options in the area--choose any of the others. Not sure what has happened with this salon, but the quality of service has declined. My no-chip mani chipped within a couple of days. They fixed it, but its the hassle of having to return. They no longer do my nails. Went yesterday for a no-chip pedicure. $45 for results that look like I did them myself. Didn't notice until I got home that it looks like 2 different colors-esp on the big toe. The young girl did my service both times. If you go, definitely request a different tech. She's on her phone and talking throughout. The atmosphere was not relaxing at all. Star nails has lost another customer.
My nails are super pretty. I got a full set of acrylics. I walked in and they took me i didnt have to wait. The guy was nice and he really
Took time to make them look good. He spent a while on the hand painted lines and im so happy. Was $90
The way the owner just treated a long time customer today, I wish there were a zero star option. Lisa spoke so nastily to one of her regular customers today all because the young lady didn’t agree for an upgraded service. Her tone, body language and carelessness was disgusting. Businesses need to have a heart and respect for the communities in which they serve.
Pricey but nice & spacious salon. I paid $55 for no chip acrylic fulset, coffin (1 color/nothing fancy) and $45 for basic pedi no chip. So no chip to them means an extra $15. The staff is very social & friendly but the tech who did my nails asked me for a "nice tip". Here's a tip, don't ask for a tip lol at least not with words but with your service. The following day after leaving the shop, a nail broke and so I returned that same day and they repaired it at no additional cost. I could see myself giving this shop a second chance simply because they were engaging with their customers and not just talking amongst themselves. My final tip would be to be more consistent with your advertised hours- your business cards say you close at 8pm but your store says that you close at 7pm.
Great place overall and very friendly staff. I’ve been coming to Lisa for 5 years now for my nails, eyebrows and lashes… she NEVER disappoints! I love Mary and Joseph for my pedicure!⭐️⭐️⭐️⭐️⭐️
I went to Star Nails to get my nails done last minute for graduation. The nail tech Leon was very rude. He asked me what color I wanted I said a dark green then he proceeds to say dark like you? I was so shocked. I will never go back there
The co-owner Lisa (and I say this because I believe she and her husband equally own) lacks friendliness and quality customer service that it takes to run a successful and prosperous business. She has lost a loyal customer just from her poor and unpleasant attitude I experienced today. The only reason I would possibly return, is for the servicemen that I’ve been faithful to. They do have a few gems in this place, but one bad apple can surely spoil the bunch. Nail tech LEON does exceptional work for manicures/full sets/etc, STEVEN and JOSEPH (whom are her sons) give great pedicures (I fluctuate between them both), and there is also a “seasoned” lady that does great pedicures whose name I do not remember (beware, there are two women of season, and I am not referring to the eldest). If I was a new customer walking into this place today, I would have turned around and left a completely transparent review that she deserved, but because I WAS a loyal customer, I will not turn away potential customers based off one person that can ruin it for the rest. When your business is flourishing, you don't need to finesse your customers into paying for service they don’t need. I value QUALITY OVER QUANTITY, and this place definitely lacks!!!
I've seen bad reviews but still came... I loved it actually... the guy that did my nails Leon was so patient and took his time and my nails came out great.
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Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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