Star Nails

+1 517-647-2778

1325 E Grand River Ave, Portland, MI 48875 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails Place has several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the convenience of its location. Being local in town makes it easily accessible for customers, which is a positive aspect. Additionally, the charges and costs are mentioned as being reasonable, leading to high customer satisfaction. The timely walk-in opportunity is also highlighted, implying that the salon can accommodate customers without appointments efficiently. This can be seen as a strength as it allows for flexibility and convenience for customers.

The friendliness and gentle nature of the staff are also mentioned positively in some comments. The fact that the lady who did one customer's nails was patient and provided amazing results is a strength. Another customer also mentions the nice and kind attitude of the staff, recommending the salon based on the pleasant experience. The staff's ability to remember and engage with customers on a personal level is also seen as a strength, creating a positive and welcoming atmosphere for customers.

However, there are several weaknesses mentioned in the comments as well. One common complaint is the poor customer service. One customer mentions feeling rushed, experiencing uneven application of acrylic nails, and having to endure excessively long exposure to UV light. Another customer mentions the negative experience of having acrylic nails forcefully removed, resulting in bleeding and pain. This raises concerns about the salon's cleanliness and hygiene practices, leading to a potential health risk. The lack of proper handling of the bleeding nail and using an obviously used file can be seen as unprofessional, indicating poor customer service and hygiene standards.

Another weakness highlighted is the inconsistent quality of the services provided. While some customers mention satisfaction with their nails, others complain about the color chipping off soon after getting them done. This suggests a lack of attention to detail and quality control.

Furthermore, there are complaints about the rudeness of the staff towards children. This negative behavior towards customers' children can lead to a poor overall experience and a negative impression of the salon.

Lastly, the delay in honoring appointments also surfaces as a weakness. One customer mentions waiting for 20 minutes even though they had a scheduled appointment. This indicates potential issues with punctuality and time management, leading to customer dissatisfaction.

In conclusion, Star Nails Place has strengths in terms of convenience, reasonable charges, timely service, and friendly staff. However, there are weaknesses regarding poor customer service, hygiene concerns, inconsistent quality, rudeness towards children, and appointment delays. These weaknesses highlight areas for improvement in order to enhance the overall customer experience and reputation of the salon.

Best TL Reviews

My wife chose here, which is local in town, prior to leaving for our Cruise.

She was extremely satisfied with the charges and costs…along with timeliness of the Walk In Opportunity.

Thank You ????

I only go here because it’s the only spot in town/so close. I only ever trusted them to do one design for acrylic nails/ white to pink glitter ombré. The colors would turn out pretty but the acrylic was unevenly spread out. They would make me put my hands in the UV light for way longer than necessary. Poor customer service. The kicker- I would always peel off my own acrylics instead of wasting money/the time to have them soaked. Low and behold this salon just rips them off like I could do at home. She cut my finger and my nail pretty badly. I was bleeding. She acted like nothing happened and went about filing my BLOODY NAILS with a obviously used file, put it back in the drawer. Pretty sure this was the owner too. I feel responsible to contact the health department or something. My finger nails are killing me. Constant throbbing and sharp pain. Have to wear a bandaid on my one finger and hope I’ll be able to type for work tomorrow… shoulda just ripped them off myself. Hurt way less that way. 9/10 pain. 0/10 service.

The lady who did my nails was so nice, and she was very gentle with my hands, she was very patient with me and did an AMAZING job on my nails, she also did it in under an hour which was amazing!

Ana was so nice, as well as the other nail technicians! I highly recommend this place. It is quiet and small, but I received high-quality nails and will definitely go back when I am in the area again. These are my natural nails, so she made sure to take meticulous care of them during the whole process!

I had a 10 o'clock appointment but didn't get seated until about 20 minutes after. I wasn't upset as there are only 3 ladies working here. I always get a nice set of nails when I visit and this was no exception. The phone was ringing repeatedly and a few people tried doing a walk in. They were informed the shop was closing at 4 because it was NY eve.

They were really nice, however, the day after I got them done, the color chipped off two of my nails. Very disappointing.

My friends and I went in with our kids and the ladies that worked here was very rude to the kids the entire time. 4 days later out nails came off. I would not recommend this nail salon!!

I absolutely love star nails. I come here every 3 weeks and am Always exceedingly happy. The staff always remember me and talk to me about my life which is very thoughtful. Also, they always try to get me to try new things with my nails and I always love what they do. I would never go anywhere else!