Starbucks

+44 1527 522611

Warwick Hwy, Redditch B98 0SW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Strengths of Starbucks place:

1. Consistently good quality: Many customers praise the quality of the drinks at Starbucks, with comments like "Perfect as always" and "All three drinks were great." This suggests that Starbucks is able to consistently deliver high-quality beverages, which is a major strength for the company.

2. Helpful and friendly staff: Several comments mention the helpful and friendly staff at Starbucks. This contributes to a positive customer experience and can encourage repeat business. The staff's willingness to accommodate special requests, such as changing a drink to a soya one free of charge, is also appreciated by customers.

3. Comfortable space: Customers appreciate the ambiance of Starbucks, particularly if they can secure a comfortable seat. This suggests that the physical environment of the store is an appealing aspect for customers, enhancing their overall experience.

4. Drive-thru convenience: The drive-thru service at Starbucks is mentioned positively. Customers report that the staff at the drive-thru are friendly and welcoming, and the order process is efficient. This is a convenience for customers who may be in a hurry or prefer not to enter the store.

Weaknesses of Starbucks place:

1. Inconsistent order accuracy: Some comments mention that orders at Starbucks are frequently incorrect. Customers report missing items, incorrect drink flavors, and getting takeaway cups when they requested to drink in. This highlights a weakness in the order fulfillment process, suggesting a need for improved attention to detail and accuracy.

2. Difficulty reaching staff: One customer mentions the difficulty of getting in touch with a Starbucks staff member after a delivery issue. This implies that the customer service and communication channels may be lacking, leaving customers frustrated and unable to resolve their concerns.

3. Slow service: A negative comment highlights a significant wait time at the drive-thru window, leading to frustration. Slow service can impact customer satisfaction and deter customers from returning, especially in a fast-paced environment where quick service is expected.

4. Limited menu options for children: A customer notes the absence of kids' drinks that their children like. This suggests a weakness in Starbucks' menu offerings for children, potentially preventing families with young children from choosing Starbucks as their preferred destination.

5. Delivery issues: One comment mentions problems with a delivery order, with drinks arriving cold and not as advertised and a missing sandwich. Furthermore, the customer was unable to reach Starbucks to resolve the issue. This highlights a weakness in Starbucks' delivery service and customer support, causing frustration and dissatisfaction for the customer.

In conclusion, Starbucks place has several strengths, including consistent quality, helpful staff, and a comfortable environment. However, it also faces weaknesses such as inconsistent order accuracy, difficulty reaching staff, slow service, limited menu options for children, and delivery issues. Addressing these weaknesses can help Starbucks improve its overall customer experience and satisfaction.

Best TL Reviews

Perfect as always. New flavour coffee ???? A bit busy, but staff doing fast & good job.

Lovely staff, very helpful and changed my sister's drink for me to a soya one free of charge. They also brought them out to my car for me. All three drinks were great.

Lovely space for a coffee, especially if you can get a comfy seat. Venue is at the end of Morrisons car park but inside is relatively quiet and nice. Staff were helpful and polite.

Orders are wrong on a regular basis.

Missing whipped cream

Vanilla latte taste like regular coffee despite asking for extra vanilla syrup.

Asking for a decaf and it's not decaf

Asking to be drinking in and given drinks in takeaway cups. Giving reasons like the mugs to drink in are not available as they're in a wash even though there was about 10+ clean ones next to the till.

*Update* 06/01/2022 19:40

The team last night is a compliment to this place. Everytime we order, they show absolute professionalism and top customer service.

The vanilla latte withthout extra syrup requested tasted like it should and everything was how we ordered it at the till.

They get a 5*

I only use the drive through but all staff are lovely and welcoming and order never takes too long either.

Terrible service. Waited at the window at the front of the queue for a good 15 minutes and when we tried to get the boys attention to see what the hold up was we were completely ignored. If you were thinking of grabbing a quick drink round the drive thru, don't as it will not be quick.

Nice atmosphere and service but no kids drinks that they like?

Ordered hot drinks and a sandwich to be delivered. Drinks arrived cold and not as advertised and the sandwich wasn’t delivered. Tried contacted them but no answer, it would of been easier to contact someone on the moon than a member of staff in Starbucks.