Starbucks

+44 1562 829391

123A Stourport Rd, Kidderminster DY11 7BG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Strengths: 1. Excellent customer service: The staff at this Starbucks location are consistently praised for their friendly and helpful demeanor. They are always smiling and go above and beyond to ensure a positive customer experience. This is a key strength of the store and sets it apart from other coffee shops. 2. Good coffee: According to multiple comments, the coffee at this Starbucks is consistently good. Customers have specifically mentioned their satisfaction with ordering flat whites and the quality of service received. 3. Plenty of seating: The store has ample seating available, making it a comfortable place for customers to sit and enjoy their coffee. This is a positive feature as some coffee shops may lack space during peak hours. 4. Convenient location: The positioning of the building allows for interesting and unique photo opportunities. This aspect may attract customers looking for a visually appealing spot to visit and capture memories. 5. Quality staff: The staff at this Starbucks location are referred to as "first class" and "really good." This consistent positive feedback indicates that the store has a reliable and skilled team in place.

Weaknesses: 1. Cleanliness issues: One comment notes that the store has dirty floors and tables. It is concerning that despite having three staff members working, they did not clean the tables throughout the duration of the customer's stay. This reflects a lack of attention to cleanliness and could be off-putting for some customers. 2. Long wait times: Multiple comments mention long wait times to receive orders, both for in-store dining and the drive-thru. It is particularly frustrating that the store prioritizes customers inside and the drive-thru over delivery orders, leading to excessive waiting periods. 3. Inefficient service: One customer points out that the store is slow in providing service, regardless of whether customers are waiting in line or utilizing the drive-thru. This reflects a lack of efficiency in managing different order channels, resulting in longer wait times for customers. 4. Lack of proper management: A comment suggests that the store lacks a proper manager who can effectively address service issues, prioritize orders correctly, and ensure a smoother operation. This weakness indicates a potential gap in leadership and organizational oversight. 5. Competitive alternatives: One comment advises customers to visit a competing coffee shop across the street, highlighting that it offers better service, no waiting time, and cheaper prices. This implies that there are other coffee options nearby that may provide a more satisfying experience for customers.

In conclusion, this Starbucks location excels in providing excellent customer service and serving quality coffee. The staff are consistently praised for their friendliness and helpfulness, and the store offers plenty of seating for customers. However, there are some weaknesses such as cleanliness issues, long wait times, inefficient service, lack of proper management, and the presence of competitive alternatives. These weaknesses may impact the overall customer experience and can be areas for improvement for the store.

Best TL Reviews

Staff always lovely. Coffee always good. Position of building was meant for some cheeky photos. Look people it’s a Starbucks. It sells coffee. What stands out here are the staff. They are first class. Always smiling and always helpful. Whether that be drive through or sit in. Top marks all round.

Best coffee ever here ordered a flat white really good service, friendly staff , lots of seating, good carpark recommend stopping here for a coffee

I had such lovely service from Ellie in the drive-thru yesterday. She was so friendly and bubbly! It costs nothing to be friendly and kind, and after a miserable morning she really made my day!

Nice coffee, but the place is dirty! Dirty floors, dirty tables. Three members of staff working and nobody is cleaning the tables etc! Sat in there for an hour, and all the tables remained with cups and plates on them, crumbs and wet tables are not a good combination!

As other people stated before. Bad bad service and very long waiting time. Don't ever order from them as you'll wait hours until they finish all the customers inside until you get your order. Go across the street to Costa. Better service and no waiting time. And a lot cheaper. They need a proper manager here.

Nice Starbucks (there are many which aren't)

Same standard of coffee,food is nice, fairly quiet when we visited.Really good staff

Wouldn't recommend. Waiting time is crazy especially if you order. They don't want to do delivery orders until they have finished all the customers and the drive thru. It's not like the guy that's ordering is still a customer. He can wait 1 hour

I drink a lot of coffee. I go to a lot of coffee houses. This one is slow. Slow if you're queuing inside, slow if you're in the drive-thru. I think somewhere between the in-store, drive-thru, advance orders, Uber Eats and Just Eat customers - the prioritisation is wrong. It might seem not very busy, but you can still be waiting a while for your coffee.