Starbucks Coffee

+44 1925 259159

Cineworld Warrington Time Square Unit 8, Warrington WA1 2LH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee is a popular chain known for its wide range of food and drink options. It has both strengths and weaknesses, which can be identified based on the comments provided.

One strength of Starbucks Coffee is its menu variety. It offers a great range of both food and drinks, allowing customers to find something they enjoy. This helps to attract a diverse customer base and ensures that there is something for everyone.

Another strength mentioned is the friendly staff. Many customers find the staff to be pleasant and provide good service. This contributes to a positive atmosphere and enhances the overall customer experience.

The location of the Starbucks in Golden Square, Warrington, is also seen as a strength. Being situated in an undercover shopping arcade provides a convenient and comfortable space for customers to relax and take a break from their shopping. Additionally, the option to sit both inside and outside (still undercover) gives customers flexibility in choosing their preferred seating area.

Quick service is also mentioned as a positive aspect. Customers appreciate the efficient service provided by the staff, enabling them to be served promptly and continue with their day.

However, there are also weaknesses pointed out in the comments. One significant weakness mentioned is the loss of the "Starbucks feel" due to changes made for COVID-19. The changes have resulted in the store feeling more like a canteen, which may take away from the cozy and welcoming ambiance that Starbucks is known for. This weakness suggests that the COVID-19 adaptations may have negatively impacted the overall customer experience.

The layout of the store is also criticized. The route around the store to collect drinks and exit is described as counterintuitive, involving a figure eight pattern that crosses paths with people who have just paid for their drinks. This suggests that the layout may be confusing and inefficient, leading to potential congestion and inconvenience for customers. The comment suggests that a one-way loop would be a better alternative, which would also allow for the retention of the furniture that gives Starbucks its distinct atmosphere.

Another weakness mentioned is the system for ordering and seating. Some customers find it challenging to secure a seat, especially when alone, as they need to constantly keep an eye on the seating situation while waiting for their food order. The comment suggests that if ordering food and drink to eat in, it should be brought to the table to save customers from standing at the end of the counter. This weakness suggests that the current system may create a hassle for customers, particularly those dining alone.

In terms of service quality, there are mixed reviews. While most staff are described as nice, there are mentions of a few who appear surly or disinterested. Additionally, there are instances where orders were prepared incorrectly, leading to customer dissatisfaction. These weaknesses suggest that there may be inconsistencies in staff attitudes and order accuracy, which could impact the overall customer experience and satisfaction.

Overall, Starbucks Coffee has strengths such as menu variety, friendly staff, convenient location, and quick service. However, it also has weaknesses related to the COVID-19 adaptations, store layout, ordering and seating system, and service quality. These weaknesses suggest areas for improvement to enhance the overall customer experience at Starbucks.

Best TL Reviews

This place has really lost that 'Starbucks feel' as a result of changes for COVID-19 which really is a shame. It felt more like a canteen as a result. The route around the store to collect drinks and exit seemed counterintuitive to me and has you doing a figure of 8, crossing paths with people that have just paid for their drinks. Would make more sense to me to do one-way loop instead, may also allow some of the furniture that gives the Starbucks to be left in place then too.

A very nice Starbucks, great range of both food and drinks. Most staff really nice, but one or two a bit surly.

A large Starbucks plenty of seating it's about halfway round the centre so a good place to stop for a rest it gets very busy but it's worth the wait

Not keen on the system especially when alone, trying to secure a seat and having to wait for a food order to eat in, as you are constantly keeping an eye on the seating situation, if ordering food and drink to eat in, it should be brought to your table, saves everyone standing at the end of the counter

Luke warm drinks miserable disinterested staff member. 2 customers before me had their orders incorrectly prepared.

Situated Inside the golden square in Warrington, an undercover shopping arcade great to sit and people watch whilst taking a break from your shopping either inside the premises or outside (still undercover) very friendly staff quick service and great selection on menu

Love the coffee love the service always plesant

Great staff at Golden Square coffee still not my favorite