Starbucks Coffee

+44 113 242 6550

80 Briggate, Leeds LS1 6LQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Friendly and efficient staff: One customer mentions that the staff at this Starbucks stand out because they take the time to learn your name and order, and are always friendly and efficient. This creates a positive and welcoming atmosphere for customers.

2. Luminous and comfortable seating: The upstairs area of the Starbucks is described as luminous, with sockets and comfy seats. This provides a comfortable and productive environment for customers to enjoy their coffee and get work done.

3. Good customer service: Despite a stock issue, Starbucks took the initiative to inform the customer about the unavailability of a certain item and provided a handwritten note explaining the situation. This demonstrates Starbucks' commitment to good customer service and going above and beyond to rectify any issues.

4. Cozy feel and amenities: Another customer mentions that the Starbucks has a cozy feel to it, with hand sanitizers, free Wi-Fi, and even a toilet upstairs. These amenities enhance the overall customer experience and make the Starbucks a comfortable and convenient place to visit.

5. Welcoming and friendly staff: One review highlights the amazing staff at this location, noting that they are welcoming, friendly, and work well together. Customers appreciate the personalized service they receive, with staff members remembering their names and orders despite serving a large number of daily customers.

Weaknesses:

1. Wrong orders: One customer mentions that they have received the wrong order twice from this Starbucks location. This indicates a potential issue with accuracy and attention to detail among the staff.

2. Refund issues with third-party delivery service: A customer mentions difficulties in getting a refund from Just Eat, a third-party delivery service that handles Starbucks orders. This reflects negatively on the overall customer experience, as it indicates a lack of support and rectification of issues from the delivery service.

3. Inconsistency in drink quality: Another customer expresses dissatisfaction with the quality of their drink, citing that it was tasteless and not prepared according to their preferences. This suggests inconsistencies in drink preparation and quality control at this Starbucks location.

4. Stock issues: One review mentions that Starbucks did not have a particular item (trio) in stock, which led to some inconvenience for the customer. While Starbucks tried to rectify the situation, this incident highlights a potential issue with stock management and availability at this location.

5. Potential oversight in customization: A customer mentions ordering a Frappuccino drink without cream but receiving a different and wrong drink. This suggests a potential oversight in customizations and attention to detail during drink preparation.

In conclusion, the strengths of this Starbucks location include its friendly and efficient staff, comfortable seating area, good customer service, cozy feel, and welcoming atmosphere. However, there are weaknesses such as wrong orders, refund issues with a third-party delivery service, inconsistencies in drink quality, stock issues, and potential oversights in customization. Overall, the strengths outweigh the weaknesses, but these areas of improvement should be addressed to provide a consistently positive customer experience.

Best TL Reviews

It’s understandable to not expect much from a Starbucks normally, but the staff at this one really stand out. They take the time to learn your name and order, and are always friendly and efficient. The upstairs is luminous, and there are sockets and comfy seats. This Starbucks is the only reason I am ever productive! Shoutout to Jazz and Izzy!

This is a copy of the review I posted on just eat, as we all know it will get taken down by them.

No problem with Starbucks. They delivered my drink and tried to call about not having trio in stock. Unfortunately I missed this call and recieved my drink with a handwritten note from Starbucks explaining they had no trio and to claim refund back from just eat.

My problem lies with just eat. Despite showing proof of the Starbucks bag with order no and the note; they are refusing to give me the money back of £5.45

This is not the first time I have been refused genuine refunds by just eat either.

No doubt this review will get taken down as it highlights the incompetency of just eat and the fact they are thieves.

**Once again I must state absolutely no problem at all with Starbucks**

Everything is great in Leeds Centre, sipping a Starbucks coffee. The environment outside is really great, I recommend sitting outside to enjoy the fresh air. The staff is also helpfull.

Phục vụ nhanh, customize nhanh, chất lượng các ly khá đồng đều. Gingerbread latte và Eggnot cho mùa Giáng sinh tới gần nhaaa. Đối diện LV nên đảo qua window shopping cũng được.

I really did not want to write this comment but I have to because this is the second time I received a wrong order from this shop ...

I ordered a Frapachino drink and paid £4.20, but I got a tasteless hot drink instead ... It was not even a cappuccino ...

As far as I know, I always eat cold Frapachino, not hot ...

I even asked Frapachino without cream, who mistakenly poured the cream and then had to change the cup and make another one again ... Now look, he made something completely different ... ????????????

Nice Starbucks with a cozy feel to it. There's hand sanitiser. There's free wifi. A friend and I had a coffee here both were good. We sat upstairs (there's a toilet). You can sit inside but you have to check in with the NHS app. If you sit outside you don't need to (as long as you wear a mask indoors of course)

This is the best Starbucks I have visited in the country. Such a lovely place with amazing staffs. Always welcoming and very friendly. Manager is amazing and so are all the other staffs.They work really well together as if it's a family run business. They always remember your name and order and that is not an easy thing to do when you serve thousands of people everyday.

Just went to Starbucks for a latte and Frappuccino. Fantastic device by the team especially James the guy with tattoos. Very efficient clearing the long queue in timely fashion.

Great work and service