Starbucks Coffee

+44 1933 832997

John Clark Way, Rushden NN10 0FN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee place, based on these comments, has both strengths and weaknesses. Let's analyze them in further detail:

Strengths: 1. Customer service: Multiple comments mention the friendly and helpful staff at this Starbucks location. They are described as lovely, extremely helpful, and inoffensive in their manner. This is a significant strength as good customer service can greatly enhance the overall experience for patrons.

2. Quality drinks: The consistent quality of the drinks is highlighted by several comments. Customers express satisfaction with the top-notch drinks, such as the caramel macchiato and the new Forget Me Not. This consistency is a strong point for Starbucks as it ensures customers know what to expect and promotes brand loyalty.

3. Rewards program: The fact that a customer has received two free drink rewards after visiting the store frequently demonstrates the effectiveness of Starbucks' loyalty program. The availability of a mobile app also makes it convenient for customers to redeem rewards and order ahead.

4. Modern ambiance: The mention of the modern interior design indicates that Starbucks strives to create an attractive and comfortable atmosphere for its customers. A visually appealing space can contribute to a positive overall experience and encourage customers to spend more time in the store.

5. Location and convenience: The mention of this Starbucks being located on a popular route (A6) suggests that it offers a convenient stop for travelers. Additionally, the positive comments about the drive-through service indicate that Starbucks caters well to customers who are looking for quick and hassle-free service.

Weaknesses: 1. Inconsistent drink preparation: One comment mentions that the staff occasionally confuses the caramel macchiato with a latte. Inconsistent drink preparation can be frustrating for customers who have specific preferences. This indicates a potential lack of attention to detail in the drink-making process.

2. Rude supervisor: The comment about a rude supervisor implies that there might be issues with management. Rude behavior from a supervisor can negatively impact the overall experience for both customers and staff. It is crucial for Starbucks to address this issue by providing adequate training and support for management.

3. Limited customization: A customer's complaint about not being able to get a flat white with four shots of espresso in a tall cup suggests that there might be restrictions on customization options at this particular Starbucks location. Limiting customization can be a drawback for customers who enjoy experimenting with different combinations of flavors and sizes.

4. Communication issues: The customer who expressed disappointment about not being able to get a tall flat white with four shots of espresso mentioned that they had never encountered this problem before. This suggests a potential breakdown in communication, as the customer was not previously informed about any changes in the menu or policies.

In conclusion, Starbucks Coffee place has several strengths that contribute to a positive customer experience, such as friendly staff, quality drinks, a rewards program, and a modern ambiance. However, there are also weaknesses that need to be addressed, such as inconsistent drink preparation, a rude supervisor, limited customization options, and potential communication issues. By addressing these weaknesses, Starbucks can further enhance the overall customer satisfaction at this location.

Best TL Reviews

I love going to this Starbucks. The workers are lovely, the drinks are always top notch and l have started coming here so much that l even downloaded the Starbucks app and have gotten 2 free drink rewards due to now much l visit! l love it and how modern it is inside too!

Young lad in there, very friendly and extremely helpful. He doesnt get tea drinkers in there so he'll know what customer i am. Lad will go far with his completely inoffensive manner and customer service skills. I was in there 1 and a half hours on my own. He made it less boring as i was waiting for my lift. The lady was chatty too but i dealt with him. Cheers guys

Very rude supervisor...

Try to drink flat white with 4 shots of expresso, in small cup ????

I asked for tall one...

"Nope, we are not doing this"

Since when?

I never had this problem ealier, only today...

Not happy at all and I don't think I will visit this site again...

Usually, the caramel macchiato is amazing, but it depends on who's making it. I have noticed on more than one occasion that a couple of the staff are confusing it with a Latte ????

Decent service on a drive through, nice staff member. Nice to be able to get through and get a drink with no trouble

Been here quite a few times on my journey along the A6, good food, service, drinks etc

Friendly staff, usual Starbucks menu. Comfortable brand new building and decor.

Tried the new Forget Me Not. Really refreshing tastes a bit like peach. Very mild orange and vanilla back notes. Definitely will buy again