Starbucks Coffee

+44 141 944 8503

Duntreath Ave, Drumchapel, Glasgow G15 6RX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Variety of Coffee: One comment mentions that Starbucks offers great coffee, which indicates that they have a wide range of options to suit different tastes and preferences.

2. Delicious Food Options: The same comment also highlights the delicious pastries and sandwiches available at Starbucks, indicating that they offer a variety of food options for customers to enjoy alongside their coffee.

3. Super Friendly Staff: Another comment mentions that the staff at Starbucks are genuine and nice, creating a welcoming and positive atmosphere for customers.

4. Fast and Excellent Service: The same comment also mentions that Starbucks provides fast and excellent service, indicating that they prioritize efficiency and ensuring that customers are served promptly.

5. Clean and Tidy Environment: One comment highlights that Starbucks is always kept clean and tidy, which is important for creating a pleasant and hygienic environment for customers to enjoy their coffee.

6. Drive-Through Option: It is mentioned that there is a drive-through available at Starbucks, which is convenient for customers who prefer to grab their coffee on the go without having to enter the store.

Weaknesses:

1. Inconsistency with Coffee Size: One comment mentions that the coffee size delivered by Starbucks does not match the expected size. This inconsistency can lead to customer dissatisfaction and a sense of being ripped off.

2. Inaccurate Closing Time Information: Another comment expresses disappointment when the store closed earlier than the stated closing time found online. This lack of accurate information can inconvenience customers and create a sense of disappointment.

3. Inconsistent Quality of Drinks: One comment mentions that occasionally the drink is not prepared correctly, such as having too much foam or not being filled to the top. Inconsistency in drink quality can lead to frustration and dissatisfaction among customers.

4. Long Queue at Drive-Through: A comment mentions a long queue at the drive-through, indicating potential delays in receiving service and a possible need for better operations management to handle high customer volume efficiently.

5. Errors in Order Taking: One comment mentions that staff at Starbucks often get the order wrong or take too long to take the order due to chatting among themselves. This indicates a lack of attention to customers and a need for better training or management to improve order accuracy and efficiency.

6. Poor Staff Behavior: Multiple comments mention negative experiences with specific members of staff, including rudeness, charging errors, and ignoring customers. Such behavior can create a negative impression of the company and impact customer satisfaction.

7. Unkempt and Untidy Environment: One comment describes a visit to a dirty and messy Starbucks with unclean tables, a dirty floor, and chairs upturned. This reflects poor cleanliness standards and can discourage customers from returning to the store.

In conclusion, Starbucks has strengths such as providing a variety of coffee and delicious food options, having friendly staff, offering fast and excellent service, maintaining a clean environment, and offering drive-through convenience. However, they also have weaknesses relating to inconsistency in coffee size, inaccuracies in closing time information, inconsistent drink quality, long wait times at the drive-through, errors in order taking, poor staff behavior, and cleanliness issues. Addressing these weaknesses would be crucial for Starbucks to further improve customer satisfaction and maintain a positive brand image.

Best TL Reviews

Expecting 473ml of coffee as per their grande size - only 200ml delivered.

Rip off i now need to get onto uber to demand a refund.

I been there a few times and it's amazing

One of my very Fav Starbucks.

Great Coffee , delicious pastries and sandwiches, Super friendly Staff genuine nice people , fast excellent service.

It's always kept clean and tidy and a drive through is available here ..

Changed my driving route to go here for a coffee tonight to see it’s closed considerably earlier than stated online. Arrived at 7:50pm Sun 19/03 and google says closing time is 9:30pm. Been great service anytime I’ve been sitting in and at drive thru, but this is a bit of let down.

Usually good but occasionally when I ask for a Venti wet latte, it's either got too much foam or is not filled to the top. Nothing more frustrating!

Very long queue for drive through, but appreciate that it exists and did seem to clear fairly quickly. My cappuccino was a bit watery, not sure there was any foam at all but my frappuccino was good and the staff were friendly. Fairly quick service.

staff here often get my order wrong. they've also, quite often, been too busy chatting to each other behind the counter to come and take my order even though i'm standing waiting for a few minutes.

blonde, tall guy with the beard is straight up rude, noticed him glaring at people on several occasions now, also isn't pleasant when taking orders. member of staff who no longer works there also charged me twice after assuring me that wouldn't happen (charged my starbucks account and my card). i prefer to avoid.

We arrived at 7.35 pm. The place is supposed to be open until 9.00 pm.

It was filthy with loads of cups, saucers and paper lying on four tables .

I asked why all this was lying around and the guy said they had been short staffed today.

The place was nearly empty and suddenly one of the three staff who we're standing doing nothing went out and cleared and cleaned the tables.

The floor was a filthy mess too with lots of crumbs, paper and even wooden cutlery lying about, untouched.

In what looks like a deliberate attempt to discourage customers from going into the place, the staff actually had most of the chairs upturned onto the tables so you couldn't even sit at them!

Really poor show Starbucks. Looks like the staff don't want to be there and it's a really bad advert for your company.

Maybe an idea to do some random checks as the staff really are letting the Company down.

So much for bouncing back from the Pandemic!