Starbucks Coffee

+44 161 747 1126

Neary Way, Urmston, Manchester M41 7FN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee has several strengths that contribute to its success. One of its main strengths is its excellent service. Customers consistently praise the staff for going above and beyond to ensure customer satisfaction. This exceptional service sets Starbucks apart from other non-independent coffee shops and creates a welcoming and positive atmosphere for customers. Additionally, the staff's professionalism and knowledge, as demonstrated by Paula's helpfulness in providing information about Starbucks cards, further contributes to the positive experience.

The cleanliness and fresh feel of the Starbucks location is another strength of the coffee shop. Customers appreciate the clean environment and the spaciousness of the store. These factors enhance the overall comfort and enjoyment of the experience.

The quality of the drinks is also a strength of Starbucks. Customers consistently mention the deliciousness of the drinks, particularly mentioning the great flavor of the americano. While there is a comment about the temperature of the drink not being hot enough, this appears to be an isolated incident and does not detract from the overall positive reviews regarding the taste and quality of the beverages.

Starbucks' drive-thru service is another strength mentioned in the comments. Customers appreciate the convenience of the drive-thru option, and several individuals specifically mention the friendly and helpful service they receive through the drive-thru window. This efficient and personable service adds value to the Starbucks experience.

Despite its strengths, there are also some weaknesses worth considering. One weakness is that some customers feel that the food and coffee at Starbucks are average and nothing special. While this may not detract from the overall positive experience for many customers, it suggests that Starbucks could improve in terms of offering unique and exceptional menu items to stand out from its competitors.

Another weakness mentioned is the potential for the drive-thru to become congested, resulting in delays and traffic issues. This could negatively impact the customer experience, especially during peak times. Starbucks should consider implementing strategies to manage drive-thru queues and minimize congestion to ensure a smoother and more efficient service.

There is also a comment about a lack of cleanliness inside the store, with tables not being cleaned and rude service. This is a significant weakness as cleanliness and customer service are vital aspects of running a successful coffee shop. Starbucks should address this issue promptly to maintain a high standard of cleanliness and ensure that all customers receive polite and respectful service.

Additionally, there is a complaint about certain seasonal drinks being out of stock. This suggests a potential weakness in inventory management and forecasting. Starbucks should address this issue by ensuring that they order sufficient supplies of popular seasonal drinks to meet customer demand. By doing so, they can prevent disappointing customers and maximize sales opportunities.

In conclusion, Starbucks Coffee has several strengths, including excellent service, cleanliness, delicious drinks, and convenient drive-thru service. However, there are also some weaknesses that need to be addressed, such as average food and coffee, potential congestion in the drive-thru, cleanliness issues, and inventory management. By addressing these weaknesses, Starbucks can maintain its strengths and continue to provide an exceptional coffee shop experience for its customers.

Best TL Reviews

Excellent service. The staff were amazing and went over and above to make sure we had exactly what we wanted and made us feel welcome. This was more than generally expected from a non-independant coffee shop.

It was clean and had a really fresh feel to it. It was spacious and felt comfortable at the same time. Frinks were delicious.

Will be visiting again when we go to the Trafford Centre.

I visited this Starbucks drive thru on Saturday 21st November. I recieved AMAZING service from the lady on the window named Paula. She really does deserve some recognition for her friendly smile and helpful manner. I asked about the Starbucks cards and she provided me with a variety to choose from and gave me all the information I need when using it in the future including on the app. Paula really deserves to be praised for her professionalism. I shall be visiting again thanks to her.

It's a Starbucks - what more can I say. Clean enough and the staff are fine. Food and coffee is exactly what you'd expect, nothing special but does a job. Drive through can get very busy, and the traffic on the local access (retail park) can be an issue.

Nice americano but could of done with being a bit hotter.

Great service , however I have to ask for a tray (two drink and a panini) and a spoon as chocolate with cream . Shouldn't it be obvious? Staff who provide me the tray and spoon had a smile that made my day though. Visited back today and what a great and different customer service from Lukey! He served us at the table. Very few times I ate my words,but this one deserves it.

terribly dirty inside, it is impossible to take a table because all of them are not cleaned, rude service! I do not recommend this place!

Give Paula a raise! All the staff here are nice but Paula is next level. Love how cheerful she is when I hear her voice at the drive thru.

Sadly, they know this time of season always demands on the especial drinks comes , still said out of stock , same last year !!! .its simple ,order more , and when the offers finished, what's leftover can be still used , not even the Halloween reached , it's gone .I don't know who's in charge or how they think !!!