Starbucks Coffee

Clough Rd, Hull HU6 7QA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Based on the given comments, it is possible to evaluate the strengths and weaknesses of Starbucks Coffee place. Here are the key points:

Strengths: 1. Friendly and knowledgeable staff taking the orders: The staff who interacted with the customers were described as friendly and knowledgeable, making the ordering experience pleasant.

2. Good range of hot drinks: The coffee place offers a wide range of hot drinks, providing customers with various options to choose from.

3. Nice drinks and cake: The quality of drinks and cake was appreciated by some customers, indicating that the taste and flavor of the offerings were enjoyable.

4. Beautiful location: The location of the Starbucks Coffee place is described as beautiful, which adds to the overall experience for customers.

5. Gluten-free options: The availability of gluten-free options is considered a strength by one customer, as it caters to individuals with specific dietary restrictions.

6. Generally good experience: Despite some negative comments, some customers have had positive experiences at Starbucks and have not encountered any unhappy or unhelpful employees.

Weaknesses: 1. Lack of atmosphere: One customer mentioned that there was no atmosphere at the coffee place, indicating that the ambiance may not be appealing or inviting.

2. Limited food options for gluten-intolerant individuals: A customer who is gluten intolerant expressed disappointment at the lack of gluten-free food options, especially something sweet. This suggests that there may be a need for improvement in catering to specific dietary needs.

3. Inconsistent service and cleanliness: Multiple customers mentioned issues with service and cleanliness. Some experienced long waiting times and observed staff prioritizing the drive-thru over in-store customers. Additionally, complaints about unclean tables and dirty floors suggest that there may be a lack of attention to cleanliness and maintaining a pleasant environment for customers.

4. Bitter coffee and cleanliness issues: One customer specifically criticized the taste of the coffee, calling it "disgusting" and describing it as a fundamental failing for a coffee specialist. Moreover, the customer also mentioned cleanliness issues, particularly in the washrooms, further highlighting a lack of attention to cleanliness and hygiene.

In conclusion, Starbucks Coffee place has strengths such as friendly staff, a good range of hot drinks, and positive overall experiences. However, there are weaknesses in terms of lacking atmosphere, limited gluten-free food options, inconsistent service and cleanliness, and issues with the taste of coffee and overall cleanliness. These areas need improvement in order to enhance the overall customer experience at Starbucks.

Best TL Reviews

Staff taking the order was friendly and knowledgeable however the staff making the drinks were too busy discussing last nights antics, they didn't speak or even give eye contact right up until the laboured thank you once the drinks were finally made. They reminded me of a toy with almost dead batteries. There was no atmosphere here at all, however the drinks and cake were nice. It was just a shame these 2 ladies had no life in them.

Lovely place for a hot drink, a wide range. I'm gluten intolerant and they don't do anything to eat!!! I find that quite appalling, especially something sweet. That's why I like costa, they have gf dessert options ????

Beautiful location, gluten free options, nice coffee and food is exceptional.

Certain members if staff could do with a lesson in public relations but the quality of food compensates for this by a long shot.

I had the pie and would consider driving up from East Yorks for another one, i still dream about it.

It's generally a good experience here. the drinks are always hot, when going through the drive through and because it's out the way, it's not that busy when you decide to sit in.

The staff are nice, especially Rita (no we're not on name terms haha)... it's just that she's always pleasant.

Always enjoy a star shmucks as me and my misses have got stuck on calling it ???? never come across a unhappy or unhelpful employee at any of the branches iv visited and our fuzzy family love them too

Recently visited the store, service was terrible! I was waiting at the till (inside) for around 5-10 minutes while other staff were serving on the drive thru, while another barista was having a conversation with a member of the public (possibly a friend / boyfriend) she completely ignored myself and my friend. We had to wait to be served by someone off the drive thru. There was also only 1 clean table in the whole cafe, dirty cups and takeaway cups were just left! While visiting I witnessed other customers having to tidy their own tables.

Been in twice this week and unfortunately every table has cups and rubbish on from previous customers, extremely unclean and dirty floors. I’d understand if it was busy but staff are just talking behind the counter.

Well the coffee was disgusting. It was a very bitter roast. For a so called coffee specialist that os a fundamental failing. The cleanliness akso left a lot to be desired especially the washroom. We avoid Starbucks in the furture