Starbucks Coffee

+44 1656 645885

Waterton Retail Park, Waterton Rd, Bridgend CF31 3TN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Friendly and professional staff: Multiple comments mention the friendliness and professionalism of the staff at this particular Starbucks location. This helps create a positive and welcoming atmosphere for customers. 2. Quick service: Many comments mention that despite being busy, the service at this Starbucks is speedy and efficient. This is a strength as it ensures that customers can get their orders quickly and avoid long wait times. 3. Clean and sparkling bathrooms: One comment specifically highlights the cleanliness of the bathrooms at this Starbucks. This is an important aspect for customers as it shows that the establishment maintains cleanliness and hygiene standards. 4. Good customer service and problem-solving: One comment mentions that any problems are quickly resolved by the management staff. This demonstrates that Starbucks values customer satisfaction and takes steps to address any issues that may arise. 5. Food pairing recommendations: A comment mentions that the staff offered a food pairing suggestion that went well with the customer's drink of choice. This demonstrates that Starbucks provides added value by offering suggestions to enhance the overall customer experience.

Weaknesses: 1. Inconsistency in drink quality: One comment mentions that the customer's coffee was overly sweet compared to their partner's, who had the same order. This inconsistency in drink quality can be a weakness as it may lead to customer dissatisfaction and confusion. 2. Dirty tables and shabby furniture: Multiple comments mention the cleanliness of the tables and seating area, with one specifically mentioning the need for replacement of white comfy chairs. This indicates a weakness in maintaining cleanliness and updating furniture to provide a comfortable and pleasant environment for customers. 3. Malfunctioning door closing mechanism: One comment mentions that the door closing mechanism is malfunctioning, allowing cold wind to enter the store. This is a weakness as it creates discomfort for customers, especially on cold days. 4. Card payment issues: One comment mentions that the card machine at the drive-thru was not working and cash payments were not accepted. This can be a weakness as it inconveniences customers who may not have alternative payment methods or prefer to pay in cash. It also raises questions about the reliability of the establishment's payment systems.

In conclusion, this particular Starbucks location has several strengths, including friendly and professional staff, quick service, clean bathrooms, good customer service, and food pairing recommendations. However, there are also weaknesses such as inconsistency in drink quality, cleanliness issues with tables and furniture, a malfunctioning door closing mechanism, and card payment issues. Addressing these weaknesses can help improve the overall customer experience at the Starbucks location.

Best TL Reviews

First time visiting, busy little place. The graphics had too much ice in it and tasted like water, not trying to slate the staff off, the drive thru was busy which is understandable for someone to rush. In Heff’s words “if the drink isn’t up to standard or to your satisfaction we’re more than happy to replace it” 2 minutes later I was on my way with a lovely mocha frap. This is not a complaint but an insight into the “it happens” and to their great attitude. At the end of the day it’s just a drink and most definitely a first world instance, nevertheless, nice for it to be something we can enjoy.

All the best!

Okay but not great. Staff were pleasant and helpful, but my coffee was crazily sweet (compared to my partner's who had the same order). Many of the tables and seats needed cleaning and look shabby. Also the door closing mechanism is malfunctioning and on a cold day like today, that's allowing unpleasant cold wind in the store. Starbucks can do much better!

Service is really friendly by one person..another staff pretended there weren't any cups when he had accidentally poured coffee into a takeaway cup which was strange. The atmosphere in here feels cold and dull, very dirty tables. Why pay the same price here when you could go to a lovely independent place with much better coffee!

The staff here are super professional and friendly, offered me a food pairing that went extremely well with my drink of choice. Service was speedy even though they were very busy. I came in to use the bathroom after going round the drive thru and the toilets were impeccable and sparkling!

Popped in for a hot chocolate and a muffin.

Lovely and warm inside

Super friendly staff always smiling and great service

Lovely drink and muffin

Only 1 bad point is that the white comfy chairs desperately need replacing.

Will def go back

Always at this starbucks and all the staff are friendly, helpful & give quick service. My go to coffee stop and even if I have a problem it’s always solved by a member of their great management staff. Recommend this particular starbucks to everyone I know!

Went in to grab a coffe and a bite to eat, all staff were lovely and served with professionalism. Very happy with the service they provided and amazing coffe!! Definitely recommend!! Happy customer :)

Was informed that the card machine is not working at the drive thru and a member of staff can either take my card (no chance) or we can pay in store. I said I would like to pay cash and was told it isn't accepted. How can cash not be accepted? It is the physical legal tender of this country. Something doesn't seem right..