Subway

+44 1543 379114

75 High St, Brownhills, Walsall WS8 6HL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Subway

Subway is a popular fast food chain known for its sandwiches, but as seen in the comments above, it has its fair share of strengths and weaknesses.

One of the strengths of Subway is the taste of their food. Despite the negative feedback, there are several comments from satisfied customers who find the food to be tasty and delicious. This positive feedback suggests that Subway has managed to maintain the quality of its food, at least for some customers.

Additionally, the commenter who mentioned that the staff is friendly and helpful is another strength of Subway. Good customer service is essential for any business, and having friendly and helpful staff can enhance the overall dining experience. This positive interaction between staff and customers can leave a lasting impression and encourage repeat visits.

Another strength of Subway is the cleanliness of their place. A commenter mentioned that the Subway they visited had a clean environment, which is crucial for any food establishment. A clean and sanitary environment not only improves the overall dining experience but also ensures food safety and hygiene.

In terms of weaknesses, the most significant issue highlighted by multiple comments is the poor customer service. The comments mention rude staff, a lack of understanding, and even staff speaking inappropriately about customers. Such behavior can create a negative atmosphere and deter customers from returning. The comment about the manager not contacting the customer or offering a refund indicates a lack of accountability and responsiveness from Subway's management.

Another weakness highlighted in the comments is the delivery service. Multiple customers mentioned receiving cold food or incorrect orders when having their food delivered. Packaging hot toasted footlongs and ice cream together in the same delivery bag is a clear oversight that resulted in the food arriving cold. This lack of attention to detail and consideration for the customer's experience reflects poorly on Subway's ability to provide quality delivery service.

The comments also mention long wait times and slow service. One commenter stated that even with three staff members serving only three guests, they still had to wait 15 minutes for their order. Slow service can be frustrating, especially in a fast food restaurant where customers expect quick turnaround times. This weakness indicates a potential lack of efficiency and organization within the Subway location.

In conclusion, Subway has strengths in terms of the taste of their food, friendly staff, and a clean environment. However, they also face significant weaknesses in terms of poor customer service, delivery issues, and slow service. These weaknesses have the potential to greatly impact the overall dining experience and customer satisfaction. It is crucial for Subway to address these weaknesses to maintain and enhance its reputation in the fast food industry.

Best TL Reviews

Bad customer service. Bought a hot toasted footlong and 2 tubs of ice cream for delivery and somebody at Subway thought it would be a good idea to package it all in the same delivery bag. Food obviously arrived cold. I called the store and no refund or offer of a hot replacement.

Edit : Owner has not made any attempt to contact me other than to reply that they where sorry and contact just eat for a refund .

EAT AT YOUR OWN PERIL . DO NOT TAKE FOOD FROM THEM AT THE DOOR UNTIL YOU KNOW ITS WHAT YOU ORDERED AND APPROACH THEM WITH CAUTION AS THERE NOT THE NICEST OF PEOPLE AND DO NOT CARE ABOUT THERE FOOD AND WHAT AND HOW ITS DELIVERED TO YOU .

Cold food .

Wrap was cold . Hash browns where cold not heated at all . No cheese on the sub . Gravy was cold not heated at all . Sausages where cold when arrived not sure they where warmed either .

Driver was just about to leave with my drink as said you don't have a drink with order . And I did . So he had to go back to his car . Terrible service and over priced for the deal !! Will not be using them again

Manager was supposed to call not heard anything from them . So they have been paid for food that was not consumed. There staff are rude and abusive.

Just eat will not refund as I went to the chain direct for rectification . The food standards agency are currently looking at them as they have not had a review in 3 years . So eat here at your own peril !!!

This must be the slowest fastfood in England. Three staff on three guests and I still had to wait 15 minutes for a simple meal??? That and the fact that I got cold food despite of asking for warmed-up makes it one of the worst, too.

I like here staff because they are too much friendly and helpful and here food too much tasty ???? when ever I visit here that time feel happy after eating sandwiches and meet with staff

Disgusting!!! Delivered from just eat.

None of the toppings were on this it was bread with barbecue sauce and very cold pieces of chicken no cheese this was meant to be a pizza. Freezing cold pizza

My sons was a steak, wrong cheese on his and not toasted. Wouldn’t feed this to my dog! £14.38 and all I got to eat was a bag of walkers crisps and a Robinson’s drink. Not forgetting a massive lesson NOT to EVER order from here. No phone number for the store?? Just a dead phone line. Well well well.

Nice food their sandwich is excellent and delicious their place is clean and they were fast to order our cab

Staff are rude and I took my time deciding what I wanted to order and they were not understanding about it and giving me funny looks. Was talking Punjabi and probably talking bad about me seems like they were laughing at me. Don’t recommend ordering from here ????????

Rude staff who just ignore customers in front of them and also soaking wet floor with no wet floor signs out at all. Never known such terrible service to a paying customer. Thank god this isn't a regular visited place.