Subway

+44 1636 611717

Robin Hood Walk, Newark NG24 4XQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Subway

The Subway location described in these comments has several strengths and weaknesses that contribute to the overall customer experience.

Starting with the strengths, one customer mentions that the veggie delite footlong with hash browns is fabulous and under £6. This suggests that Subway offers affordable and tasty options for veggie-loving customers. Additionally, another customer mentions that the service is great, indicating that there are aspects of the staff's performance that are satisfactory. Another strength mentioned is the quality of ingredients, suggesting that Subway maintains high standards when it comes to the food they serve. Lastly, one customer mentions that the food is lovely, indicating that there are positive aspects to the taste and flavor of the sandwiches.

However, the weaknesses highlighted in these comments are more numerous and varied. One major weakness is the limited vegan options, with only the patty being available and no vegan cheese. This suggests that Subway may not cater well to the needs of vegan customers. Another weakness mentioned is the absence of a kids pack, which may make it less appealing for families with children. Additionally, a customer mentions that they asked for a blue light discount but it was not applied to their receipt, indicating a lack of consistency or accuracy in delivering discounts.

Another weakness mentioned is the lack of basic customer service skills displayed by the staff. One customer specifically mentions the staff's lack of professionalism and another customer had a negative encounter with a staff member named Abdul, who treated them poorly. Customer service is a crucial aspect of any business, and poor customer service can greatly impact the overall experience for customers.

In terms of hygiene and cleanliness, there are also significant weaknesses mentioned. One customer mentions that sandwiches were coughed over by a staff member, which is highly unhygienic and off-putting. Another customer mentions flies buzzing around the food, indicating a lack of cleanliness and potential food safety concerns. These incidents can greatly impact the trust customers have in the establishment and their willingness to return.

Other weaknesses include slow service, as mentioned by a customer who observed delivery orders being served before queuing customers. This can lead to frustration and dissatisfaction among customers who expect prompt service. Another customer mentions that their sandwich was served cold, indicating a lack of attention to food quality and temperature control.

One customer also mentions long wait times to receive their food, which may suggest inefficiencies in the preparation and assembly process. This delays the completion of orders and can lead to frustration among customers who expect a faster turnaround time.

Another weakness mentioned is the poor portion sizes and lack of choice of bread. This can be disappointing for customers who expect more variety and generous portions when ordering a footlong sandwich. Additionally, one customer mentions being charged extra for extra cheese when the usual practice is to have grated cheese included. This suggests a lack of consistency or clarity in pricing and charging practices.

Overall, based on the comments provided, it is clear that the Subway location described has several weaknesses that greatly impact the customer experience. These include limited vegan options, lack of a kids pack, inconsistent application of discounts, staff lacking basic customer service skills, unhygienic practices, slow service, cold sandwiches, long wait times, poor portion sizes, lack of choice of bread, and issues with pricing and charging practices. Addressing these weaknesses is crucial for improving customer satisfaction and loyalty.

Best TL Reviews

Limited vegan options (only the patty. No vegan cheese). No kids Pack. Asked for blue light discount and informed it was included but looking at receipt it wasnt. Staff lacked basic customer service skills. Won't be coming back

Horrible experience today.

Many sandwiches got a little extra something from their maker who coughed over them.

My meaty meatballs were served using a green utensil. Not sure what the veggie meatballs were being served with.

The service was really slow as delivery orders were being served before queuing customers.

Sandwich cold. Not a good experience.

Bardzo niemiły personel. W szczególności jeden z obsługi o imieniu jak się dowiedziałem Abdul. Czekałem za zamówieniem ponad 25minut. Kiedy zapytałem jak długo jeszcze, bez zbytniego powodu powiedział że mam opuścić bar. Żałosne.

Edit. Cała reszta personelu miła i pomocna. Oprócz tej jednej osoby.

Its fabulous

veggie delite footlong with hash browns for under 6£

The service is great

no compromise on the quality of ingredients

Must visit

Worse mess of food and small portions no choice of bread and told graited cheese not sliced really bad !! These were ft long ones really poor put me of subway !!!

Twice we’ve been to this subway and been disappointed both times. Flies buzzing around the food, asked for a steak and cheese salad which is normally steak and grated cheese but got given a slice of cheese slapped on top and charged 30p because I asked for extra cheese with no grated cheese like normal. Very stingy on salads even when you ask for extra on things. Won’t be returning to that subway.

almost 2 hours to have food delivered and half of it was missing, I can only think that they intended to f up so monumentally. I have been in here before and its like the staff have been lobotomised. never again.they never answer their phone either.

Food is lovely as always but it always seems to take ages to get the completed product. Maybe this is the trade-off for a bespoke service?