Sunflower Oriental Cuisine

+44 1772 336147

11 Watkin Ln, Lostock Hall, Preston PR5 5RX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Sunflower Oriental Cuisine

Sunflower Oriental Cuisine is a popular Chinese takeaway place with a mix of positive and negative reviews. In order to analyze the strengths and weaknesses of the restaurant, we will examine the comments provided.

Starting with the strengths, multiple comments highlight the food as tasty and fresh. Customers appreciated the large portion sizes and good prices, indicating that Sunflower Oriental Cuisine offers value for money. The promptness of service is also mentioned, with one customer mentioning that their order was ready for pickup within 10 minutes of placing it. This suggests efficiency and a focus on customer satisfaction. Furthermore, the friendly and welcoming attitude of the lady at the counter is noted as a positive characteristic, as it is not commonly experienced at takeaways.

However, there are also weaknesses that can be identified from the comments. One customer mentioned that some dishes were a bit salty, indicating a lack of consistency in seasoning. Another customer complained about the language barrier, stating that the person at the counter could hardly speak English and made mistakes with their order. This suggests a need for improvement in communication skills and accuracy for staff members. Additionally, there was a complaint about poor customer service and etiquette, where the staff did not properly acknowledge a queue and served others ahead of the customer who was waiting. This highlights a lack of attention to customer needs and a disregard for proper service protocols.

Another weakness identified is the inconsistency in food quality and service. One customer mentioned that the food and service were good when a specific staff member was present but declined in quality after they left. This suggests that Sunflower Oriental Cuisine may lack consistency in their food preparation and staff training. Additionally, the illegal charging of extra fees for card payments reflects poorly on the restaurant's business practices and customer service.

Lastly, there was a complaint about a failed delivery service experience. The customer's order was delayed, and the delivery person had difficulty finding their address. This highlights a lack of organization and communication within the restaurant's delivery system. It also reflects a failure in meeting customer expectations and delivering on time.

In conclusion, Sunflower Oriental Cuisine has several strengths, including tasty food, large portions, good prices, and friendly service. However, there are also weaknesses, such as inconsistent seasoning, language barriers, poor customer service and etiquette, inconsistency in food quality and service, illegal charges for card payments, and a failure in the delivery service. It is important for the restaurant to address these weaknesses in order to optimize customer satisfaction and improve overall operations.

Best TL Reviews

The food was tasty, although some dishes were bit salty. They finished the food really really quickly. We ordered 4 dishes by phone, got there 10 minutes later and everything was ready. Large portion. Good prices. The lady at the counter was very friendly and smiling all the time (not something you usually experience at takeaways). Recommended :)

Disappointed with this visit. Lad on the counter could hardly speak English and managed to mess up 3 simple dishes. Be a while before we use them again

Ordered the Special Chow Mein and Special Fried Rice. Delivered within 10 minutes of ordering, piping hot, loads of meat, the best Chinese takeaway i've ever had. Since ordering from The Sunflower for the last 3 years, never had a bad meal. Hats off! Credit where credit is due. ????????

Fabulous food, great delivery service .. Normally buy from here on a weekly basis.. decided to go in to order .. and first guy took the phone rather than greet me.. Second guy gave out collection (and I moved away from the counter to accommodate) .. then continued to serve the people behind me! When I questioned the people in the queue they said we've ordered online and, because it was ready, the guy continued to serve them without recognition of any queue ... I left and, honestly, will never use this lovely place again! .. Customer service and etiquette is everything! Bye Sunflower x

Definitely worth the faff of not being able to order online (although, I’m told they can take card on the phone) highly recommend the crispy chicken noodles - such a huge portion too.

Will be ordering again soon ☺️

Previously went twice a week when Jim was there. Brilliant service and food was good.

Been a couple times since he left and it's not the same. Foods poor service isn't good.

Also illegally charging extra for paying by card, when I pointed this out I was told to go the cash point. Told him to keep his food and went the fry Inn for Salt and Pepper chicken burger and chips. That was delicious

The food here is always fresh and tasty. Sunflower never let us down. the staff are friendly and the service is quick. The food is so good we can never leave it long enough to grab a photo.

Never again will I buy from here. Ordered a meal for my partner and I and was told it would be around an hour and fifteen. An hour and half later we get a call from the delivery guy to be told he is outside our door, which he wasn't. He then went back and forth for fifteen minutes only to tell us he could not find our address which is on the main road. We didn't get our food after waiting nearly two hours. Terrible service, never again.