Quick Facts About Surbiton Fish & Chips
Surbiton Fish & Chips has received both positive and negative feedback from customers. In order to evaluate their strengths and weaknesses, it is important to consider the different aspects mentioned in the comments.
Starting with the weaknesses, several customers complained about the quality of the food. Specifically, they mentioned issues such as the chips and cheese sticking to the wrapping, powdered gravy with too much water that made it inedible, and a pie that was heated in the microwave for too long and became rock solid. These observations indicate a lack of attention to detail when preparing the food, resulting in unsatisfactory experiences for customers. Additionally, the fact that the staff acknowledged the poor quality of the food and blamed it on being under new management shows a lack of accountability and responsibility. The dismissive response from the staff member when the customer complained further adds to the negative impression.
Now moving on to the strengths, the customer comments also highlighted a few positive aspects of Surbiton Fish & Chips. Several customers mentioned that they found the staff to be very friendly and polite. This personal touch can contribute to a positive dining experience for customers. The cleanliness and tidiness of the restaurant were also mentioned positively by some customers. Furthermore, the affordable prices were seen as a strength, with one customer stating that it is the most reasonable fish and chips place they have dined in. This affordability can attract customers who are looking for a budget-friendly option.
In terms of efficiency, the restaurant received mixed feedback. On the one hand, customers who called in advance to place their orders mentioned that they had hardly any waiting time. This suggests that the restaurant has a system in place to handle takeout orders efficiently. On the other hand, a customer who ate in mentioned that they had to wait for 20 minutes for their food to be cooked fresh to order. While some may see this as a positive aspect indicative of freshly prepared food, others may find it to be a lengthy wait, especially for a fast-food option like fish and chips.
The positive comments regarding the quality of the fish and chips are important strengths for Surbiton Fish & Chips. Several customers mentioned that they found the fish to be fresh, of good quality, and well-cooked. These positive remarks indicate that there are instances when Surbiton Fish & Chips delivers an excellent product to its customers. Additionally, some customers praised the mushy peas as being the best they've had, which further adds to the positive impression of the food.
In conclusion, Surbiton Fish & Chips has both strengths and weaknesses. The positive aspects include friendly staff, affordability, cleanliness, and when the food is prepared properly, it is of good quality. However, the negative aspects are the poor preparation of certain menu items, dismissive customer service, and a lack of consistency in food quality. Despite these weaknesses, it is clear that some customers have had positive experiences with Surbiton Fish & Chips, making it important for potential customers to weigh the different aspects mentioned in the comments and make their own informed judgment.
Best TL Reviews
Chips and cheese was covered in a wrapping so cheese was stuck to paper. Not edible.
Gravy was powdered gravy made with too much water making it the consistency of a glass of coloured water. Not edible.
Pie was heated in the micro for too long so was rock solid. Not edible.
Called them to complain and they said the food was bad because they're under new management. When I asked why are they still charging premium rates (£1.65 for a small tub of powdered gravy) when they know the food is bad, he laughed and said to call deliveroo for a refund and that was it.
AVOID AVOID AVOID
Both eat-in and takeaway facilities are here. Staff are very nice and polite. Unbelievably cheap. Seriously, this is the most reasonable fish and chips place I've ever dined in.
Called in advance and placed our order. We have my beautiful mother and father in law staying with us who treated us to a take away from our local fish and chip shop. We had an awesome chicken, two tasty steak and kidney pies, a huge fish and three portions of chips. We also added mushy pies and curry sauce. As I write this, my mother in law just said they're the best mushy peas she had for a while ????
Staff were very friendly, the restaurant is clean and tidy and as we ordered over the phone we had hardly to wait. There is also off street parking nearby should you need to drive.
You can also eat in with chairs and tables provided ????????????
I love this fish and chip shop.
Very welcoming friendly staff.
The food is great absolutely perfect!!
Fantastic restaurant. Haddock & chips, mushy peas, gherkin and coke. Waited 20 mins for eat in but that is because it is cooked fresh to order. Highly recommend.???? Oh and very friendly staff.????????
I've been around a while and grew up near the coast so I definitely know good fish and chips.????
I'd say this is the best I've tasted.
Fresh good quality fish underneath the batter, well cooked, good value and they're really friendly too.
Much better than getting some rubbish from the supermarket or McDonalds, just go here instead!
Very fresh fish and chips! Best fish and chips so far! Highly recommended!
Normally amazing - generous portions, absolutely delicious fresh food and lovely staff.
Not sure what has happened, but food was AWFUL! Soggy fish batter (with oil slick), a few under cooked chips and definitely no service with a smile - 'not my shop' was mentioned by staff more than once.
Such a shame - this was my go to place for fish and chips. Won't be returning for quite a while.
Place Pictures
Surbiton Fish & Chips Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Coffee
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Happy-hour food
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Kids' menu
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Good for kids
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family friendly
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Groups
Planning
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Accepts reservations
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | Closed |
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| Tuesday | 02:00 AM - 02:00 AM |
| Wednesday | 02:00 AM - 02:00 AM |
| Thursday | 02:00 AM - 02:00 AM |
| Friday | 02:00 AM - 02:00 AM |
| Saturday | 02:00 AM - 09:30 PM |
| Sunday | 02:00 AM - 09:00 PM |
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Location
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