The Big Fish

+44 1352 759925

10a Chester St, Mold CH7 1EG United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About The Big Fish

The Big Fish place has received both positive and negative comments from customers, giving us an insight into its strengths and weaknesses. In terms of strengths, one customer praised the staff for being extremely friendly. This positive interaction with staff can contribute to a positive dining experience and can make customers feel welcome and valued.

Another strength mentioned by a customer is the hot and tasty peas. The fact that the peas were enjoyable suggests that the restaurant has the capability to produce high-quality side dishes. This is important as it shows that they can produce good dishes, albeit not consistently.

Additionally, one customer mentioned that the food was fast and that the service was commendable. Fast service is always appreciated by customers, as it allows for a quick meal or takeout option for those who are in a hurry. The customer also phoned ahead to place their order, which suggests that the restaurant has a system in place to accommodate pre-orders.

However, there are several weaknesses that have been identified by customers. One recurring theme is the quality of the food. Multiple customers mentioned that the fish was predominantly batter and appeared to have been cooked earlier in the day. This suggests that the restaurant may not be prioritizing the freshness and quality of their main dish, which is fish and chips. Another customer complained that the fish became smaller and thinner after a change of ownership, and the batter became thicker and sometimes undercooked. Inconsistency in the quality of the main dish can lead to dissatisfaction among customers.

The issue of the chips also highlights a weakness. One customer mentioned that the chips were compressed in the packaging, stuck to the paper, and were soggy. Another customer mentioned that the chips did not taste the same recently. These comments suggest that the restaurant may not be maintaining proper packaging and cooking techniques for the chips, resulting in a subpar product. Additionally, a customer mentioned that they received cold chips with minimal cheese on an order of cheese chips, indicating that there may be inconsistencies in the preparation and serving of menu items.

Some customers also expressed dissatisfaction with the order accuracy and customer service. One customer mentioned that they received a lukewarm order and were overcharged due to a mix-up. They were offered a fresh order but were expected to pay again, which the customer deemed as bad customer service. Another customer mentioned that the fish was dumped on top of the fish, making it difficult to separate them from the paper. These comments highlight a lack of attention to detail and potential issues with order accuracy and customer satisfaction.

Overall, The Big Fish place has received mixed reviews, with strengths such as friendly staff, hot and tasty peas, and fast service. However, weaknesses in the form of inconsistent quality of the main dish, subpar chips, and order accuracy/customer service concerns have been identified. Improving the quality and consistency of the main dish, paying attention to packaging and cooking techniques for the chips, and focusing on order accuracy and customer satisfaction can address these weaknesses and provide a better dining experience for customers.

Best TL Reviews

Bought 2x fish and chips this evening. Heard lots of good reviews but was rather upset with the quality of the food.

The fish was all batter and looked like it had been cooked earlier in the day.

The chips were compressed in the packaging and stuck to the paper ,uwere soggy and needed micro to warm them up.

The only good thing was the peas which were hot and tasty.

I won’t be visiting here again.

The staff were extremely friendly but I suppose they would have to be .

Reluctant to give this place even 1 star. Thought it was a great place and lovely fish and chips until they messed my order up. Not only that the food was lukewarm on opening and we were over charged due to the messed up order. The staff are lovely but the owner was nothing but a rude greedy little man offered to do a fresh order but wanted me to pay again. Really bad customer service that is. We won't be returning it's their loss. I hope they lose more customers the same way which they will. Avoid this place at all costs.

Lovely food and fast service. Phoned head for 2 fish and one chips, served the large portion of each when I had presumed the regular. If the customer doesn't specify, then maybe staff should check.

I wrote a very positive review on this chippy when it changed hands. It was great to have some quality fish and chips in Mold. Unfortunately it didn't last, quality dropped months after take over, fish went way smaller and thinner and the batter when thicker and sometime undercooked. I went a number of times, a dozen plus afyer things changed hoping it was a short time problem, and each time a let down. The last portion I purchased for my staff )which had become a bit of a regular treat) all went in the bin, each and everyone of us had fish that was totally inedible, the batter on one side was thicker than the very thin fish and equally stodgy and thick on the other. I did take photo and hopefully find them to add to show how truly bad the experience was. Fish also not a fresh and white as was. Only reason for 2 stars is that the chips are still OK to good. Real shame as I've now stopped going since the last waste of all portions. Shame you guys started so well!

Very nice food, not as much as usual since the new owners took over, but still enjoyed what we had.

Really great chippy. Good portions, fresh and tasty. Perfect batter and great fruity curry sauce

Been going to the Big fish for a couple of years now it was the best fish and chips for miles but sadly I have decided to change my chippy and look elsewhere I have been disappointed in the last few weeks the chips did not taste the same Why I don't know, the fish was dumped on top of the fish hell of a job separating them from the paper a few neighbours said a similar thing,

Disgusting ordered 1 normal chips and 1 cheese chips and a fish they were all cold and there was like a sprinkle amount of cheese on them if you want chips in mold do not go to the big fish.