Quick Facts About The Big Lock pub & restaurant
The Big Lock pub & restaurant has several strengths that are highlighted by the comments. Firstly, many customers appreciate the location of the establishment, which is situated by the canal. People enjoy the opportunity to relax and watch the canal goings on while enjoying their food and drinks. The peaceful and chilled-out atmosphere of the rest stop is a notable strength.
Another strength of The Big Lock is their efforts to cater to people with dietary restrictions. A customer with Coeliac disease praises the pub for offering gluten-free cake and coffee. This shows that the establishment is inclusive and considerate of different dietary needs, which can be a huge advantage in attracting a wider range of customers.
The quality of the food is also mentioned as a strength. Multiple customers express their satisfaction with the pub grub served at The Big Lock. Comments like "excellent," "really good," and "tasty" highlight the positive dining experience that customers have had. The food is described as good quality, and the beef pie, fish and chips, and roast turkey are particularly praised. These positive reviews indicate that The Big Lock pub & restaurant has a strong culinary reputation, which can be a significant advantage in attracting repeat customers and positive word-of-mouth.
Furthermore, the service at the establishment is repeatedly commended. Customers appreciate the friendly and attentive staff, emphasizing that the service has always been excellent. The staff's helpfulness and willingness to accommodate the needs of customers, such as attending to a family with a 13-month-old grandchild, is specifically highlighted. Outstanding service can create a positive and memorable dining experience, and it appears that The Big Lock excels in this aspect.
The different terraces and patio areas at the pub also contribute to its strengths. Customers enjoy the various outdoor seating options and the view of the canal lock. The availability of different spaces adds to the pub's appeal and provides customers with options for enjoying their meals and drinks in a comfortable and scenic environment.
On the other hand, there are a few weaknesses that can be identified from the comments. Some customers mention that the heavy music choice and the presence of large TVs on the walls detract from the relaxed dining experience. While this may not be a problem for everyone, it is worth considering that these factors might not suit all customers' preferences.
One customer had a negative experience with the service and the quality of the drinks. They express disappointment with the bar staff's attitude and the lack of ice for their gin. Furthermore, they found their beer to be stale and experienced sickness afterward. This negative experience highlights the importance of consistent and high-quality service across the establishment, as well as ensuring the freshness and quality of drinks served.
In conclusion, The Big Lock pub & restaurant has several strengths that are evident from the comments. These include its location by the canal, the availability of gluten-free options, the pleasant atmosphere, the good quality of the food, and the excellent service provided by friendly staff. The different terraces and the view of the canal lock also contribute to the overall appeal of the establishment. However, it is important to address the weaknesses mentioned, such as the heavy music and large TVs, as well as the negative experience with service and drink quality. By addressing these weaknesses and further building on its strengths, The Big Lock can continue to attract and satisfy customers.
Best TL Reviews
Came across this lovely place whilst cycling up the canal.
Beautiful gluten free cake and coffee so thank you for catering for Coeliacs.
Perfect chilled out rest stop watching the canal goings on.
The place is very pleasant although the rather heavy music choice and huge tv's on the walls don't make for relaxed dining. Had to wait quite a while for our meals as it was quite busy but the food was good quality pub grub and there was a good choice of dishes. Worth a visit.
Staff friendly, service very good. Food has always been excellent. Really enjoy the different terraces, patio etc and the view of the canal lock.
16/10/2022 Another good lunch. Fish and chips were really good with crispy batter. Friendly staff. Lots of beers etc.
Back for another Sunday lunch. Another turkey dinner. Really good again
Nice meat and vegetables.
Returned for Sunday lunch. Really good the roast Turkey is a work of art and very tasty. See picture.
Recently refurbished pub. Nicely done so it's comfortable and pleasant atmosphere.
We enjoyed 3 lovely meals. I had the beef pie which is excellent. Really tasty and good chunks of meat. Definitely will be back soon.
Worth a visit.
We had an excellent family lunch here. The food was excellent, the venue attractive and comfortable. The service was outstanding. Andy couldn't do enough for us. We were with our 13 month old grand daughter and everything we needed was promptly attended to. Such a friendly welcome, we'll definitely be back.
After a lovely canal side walk had an enjoyable meal in the restaurant, good lunch menu, not too expensive, friendly staff and good service.
The bar lady was slamming about then greeted us abruptly with what do you want, should have walked out then but continued to order, a gin and tonic for the wife and a morretti for me, they had no ice for the gin, no biggy but then the pint was lifeless and stale, I didn't dare complain to the stroppy bar girl, I managed half the pint and spent the rest of the evening throwing up.
Really disappointed as I'd been looking forward to visiting this pub.
Nice cafe and food at The Little Lock cafe lovely staff and a nice walk down the Canal
Place Pictures
The Big Lock pub & restaurant Info
Amenities
Service options
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Outdoor seating
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Bar games
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Fast service
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Great cocktails
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Live music
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Quiz night
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Food
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Wine
Dining options
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Outside food allowed
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Seating
Amenities
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Toilets
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Debit cards
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
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| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
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Location
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