Fai's Chinese

+44 1685 875337

40 Windsor St, Trecynon, Aberdare CF44 8HH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Fai's Chinese

Fai's Chinese place has received a range of positive and negative comments from customers. In this analysis, we will examine the strengths and weaknesses of the restaurant based on these comments.

One of the most consistent strengths mentioned in the comments is the quality and taste of the food. Customers describe the food as "the best" and "stunning and very tasty." This indicates that Fai's Chinese place excels at preparing flavorful dishes that satisfy customers' taste buds. In addition, the portion sizes are consistently mentioned as generous, with one customer even noting that there is always enough food left over for an extra small meal. This speaks to the value for money that Fai's offers, as customers feel they are getting a large amount of food for a reasonable price.

Another strength that is frequently mentioned is the friendly and polite service provided by the staff. Customers appreciate the polite and welcoming attitude of the servers, which enhances their dining experience. Good service is crucial for customer satisfaction, and Fai's seems to excel in this area.

The affordability of the food is also mentioned as a strength. Several customers note that the prices are decent for the amount and quality of the food received. This is a significant advantage, as it allows customers to enjoy a delicious meal without breaking the bank.

One area where Fai's Chinese place falls short is in their phone ordering system. One customer mentions that they have tried calling several times to place an order but have never been successful. This shows a lack of responsiveness on the part of the restaurant and can be frustrating for customers who prefer to order over the phone. Improving their phone order system would help to address this weakness and ensure that all customers are able to place their orders easily.

Another weakness mentioned in one comment is regarding the quality of the chips. One customer states that the chips are not freshly cooked, and they are old and lukewarm. They also mention that not many chips are cooked at once, which implies that there may be a delay in getting fresh and hot chips. This indicates a lack of attention to detail in the preparation of this particular menu item. To address this weakness, Fai's should ensure that the chips are freshly cooked and served hot to maintain customer satisfaction.

In another negative comment, a customer mentions that the pancake roll had a sausage in it, which was unexpected. They also note that the batter on the sweet and sour chicken was greasy. These issues indicate a lack of consistency in the preparation of dishes and can lead to disappointment for customers. Fai's should improve their quality control processes to ensure that all dishes meet their customers' expectations.

Finally, one negative comment states that the food was salty, overcooked, and a waste of money. This suggests a lack of consistency in the cooking process, as some customers have had positive experiences with the food while others have not. Ensuring that the food is cooked to the appropriate level of seasoning and doneness is essential to improve customer satisfaction.

In conclusion, Fai's Chinese place has several strengths, including the high quality and taste of their food, generous portion sizes, friendly service, and affordability. However, there are also areas that need improvement, such as their phone ordering system, the quality of their chips, consistency in the preparation of dishes, and overall cooking processes. By addressing these weaknesses, Fai's can further enhance the dining experience for their customers and continue to be a popular choice in the area.

Best TL Reviews

The best I have had Fantastic value very generous portions chicken chow mein lovely also the chicken fried rice is Great and not to forget about the Gravy and the curry sauce,I won't go anywhere else,BIG THANK YOU TO YOU ALL,HAVE A Great Chinese New year ????????

The best Chinese in Aberdare and value for money . The curries are excellent and the meat is very tender. I have been going there for years . The boys serving are very friendly and polite. The chips are always fresh as they dont cook off too many at a time.

Not freshly cooked, chips old and lukewarm. Pancake roll had a sausage in it and batter on sweet and sour chicken very greasy. Maybe an off moment but very disappointed

Love the food, but they simply WILL NOT answer the phone to take an order. I try every Friday (as my end of week treat) and today I've tried 35 times.

Each week I have to go there, order, and wait.

So annoying

Good food and - WOW! - big portions! My wife and I ordered the same dishes that we get from a local Chinese takeaway in our home town and theres always a little left over. However, there was LOADS left over for a small meal with family afterwards! Decent prices, decent food and large portions - bargain!

Good value for money and the chips are the best around

Read reviews thought it be good .... wow how wrong could I be ! Salty, overcooked and a waste of money! Come on Fai 's take a look and sort this out , I'm not inspired to come back for more

Stunning wonderful and very tasty food. Excellent value for money. Will be my first choice every time.