The Charlton Inn

+44 1749 342759

29 Charlton Rd, Shepton Mallet BA4 5PH United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About The Charlton Inn

The Charlton Inn has several strengths based on the comments provided. First and foremost, the establishment is described as a "decent little place" with friendly and professional female staff. The fact that they are praised for being friendly and professional suggests a high level of customer service, which is a significant strength for any business, especially in the hospitality industry. The staff's willingness to accommodate a non-local customer's request to use the toilet without making a purchase demonstrates their kindness and understanding. This incident also suggests that the staff are trained to handle various customer situations and go above and beyond to help.

Another strength of The Charlton Inn is its good selection of beer. It is mentioned that they have good beer and a friendly atmosphere, indicating that customers are satisfied with the quality of the beverages and enjoy the overall experience. Additionally, the pub is described as having a nice pool table, which could attract customers who are interested in playing pool while enjoying a drink or socializing.

The pub's location is also mentioned as a strength. It is positioned in a convenient spot with a car park, kebab caravan, chip shop, and a Co-op nearby. This location could make it an attractive destination for locals and travelers passing through the area, providing convenience and a variety of options for food and essential supplies.

Furthermore, The Charlton Inn is commended for its welcoming atmosphere. Customers express feeling like regulars and being welcomed by friendly staff and clientele. A welcoming environment is crucial for establishing repeat customers and building a positive reputation within the community. The fact that customers also express their intention to return to The Charlton Inn suggests that they are satisfied with their experience and see value in revisiting.

Despite these strengths, there are a few weaknesses that can be inferred from the comments. One of the weaknesses mentioned is the reputation of the landlord as a "woman's man." While this comment may not directly impact the quality of service or the pub itself, it raises concerns about the landlord's behavior and professionalism. Whether this reputation affects the pub's overall image or customer perception is unclear, but it could potentially create a negative impression for some customers.

Additionally, one customer mentions that shorts are priced higher than expected. This comment suggests that the pub may have relatively high prices for certain items, which can deter price-sensitive customers or create a perception of being overpriced. It is important for The Charlton Inn to ensure that their pricing is competitive and aligns with customer expectations to avoid any negative perception regarding value for money.

In conclusion, The Charlton Inn has several strengths that contribute to its overall positive reputation. These strengths include friendly and professional staff, good beer selection, a welcoming atmosphere, and a convenient location. However, there are a couple of potential weaknesses such as the landlord's reputation and pricing for certain items. By consistently offering excellent customer service, maintaining fair pricing, and addressing any concerns, The Charlton Inn can continue to build upon its strengths and attract a loyal customer base.

Best TL Reviews

Decent little place, the lovely female staff are very friendly and professional however the landlord is a puzzling character. He has a reputation locally as a bit of a woman’s man even though he looks like Claude Greengrass from Heartbeat.

But on the whole a good solid establishment I would say. Cheers.

I just wanted to say Thankyou very much to the lady who was in this afternoon. (May 18,2022) around 3/4pm.

My kid who is autistic/nonverbal was in pain wanted to go for a quick toilet. As we are on a travel for another 4 hours back home, he doesn’t want to go on the bush because of his condition. As a mum who’s on panic mode I stopped by to this pub,I am having anxiety to go in but I have no choice to ask if it’s okay to use their toilet, and she was so kind to let us in.

When my boy was finish, the lady got busy on the bar but I told her Thankyou so much.

I feel bad I did not by anything,but she saves my panic attack and I can breathe going back to the road.

I’m just so thankful she let me in even I’m not local or to buy a pint.

I just really wanted to say Thankyou so much:)

Very much appreciated ❤️

Nice pub. Good beer very friendly place. Great bar staff.

a good pub what else can i say. good welcome and a good drink. what els do you want. can only imagine in summer time even better good garden for the kids. 10/10????

The nicest lady noticed i was alone after my partner had left and made sure I was going to get home safely. I can't thank her enough. She also got some water for my dog very thoughtfully. You are so kind and I wish you all the best lovely person xxx

Nice pub, I liked it. Bigger and more atmosphere inside than I thought from driving past it for many years without ever going in. A nice pool table, free on Wednesdays, friendly staff. If you are ever in Shelton and want a break or refreshment, you could do a lot worse than popping into the Charlton.

We headed for town and ended up here and were so happy we did. We were welcomed like regulars with friendly staff, great service and very welcoming clientel. Best pub we've been to in a very long time. We will be back

Lovely pub, great position, car park, kebab caravan, chip shop and co op right there!!

Bit pricy for shorts !? But generally good place, well looked after !!!