The Croft Tearoom

263 High St, Orpington BR5 4AR United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About The Croft Tearoom

The Croft Tearoom has received a mixture of positive and negative comments. In order to provide a comprehensive analysis of its strengths and weaknesses, let's break down the comments and evaluate the different aspects of the tearoom.

One of the strengths highlighted in the comments is the ease of ordering. Customers have noted that the ordering process was straightforward and that their orders were ready for collection as agreed upon. This indicates that the tearoom has efficient systems in place for taking orders and managing customer expectations.

Another strength mentioned multiple times is the taste of the cakes. Customers have expressed appreciation for the flavors of the cakes, particularly the red velvet cake with cream, chocolate chips, and white chocolate drip. This suggests that the tearoom has skilled bakers who are able to create delicious and satisfying desserts.

The tearoom has also been praised for its friendly and attentive staff. Multiple comments mention the staff's helpfulness and willingness to go above and beyond to ensure a positive customer experience. This is a significant strength as good customer service can greatly enhance a customer's overall impression of a business.

The tearoom's atmosphere and ambiance are also mentioned positively. One comment describes it as a "beautifully decorated" and "amazing little cafe." Another comment mentions that there was live music, which added to the overall experience. These comments suggest that the tearoom has put effort into creating a welcoming and enjoyable environment for its customers.

However, there are also some weaknesses highlighted in the comments. One customer mentioned receiving a treat box that did not meet their expectations. They felt that the content did not match the advertised picture and that it was not worth the price paid. This indicates a possible inconsistency in the quality or presentation of their takeaway items.

Another comment mentions that the Halloween-themed afternoon teas and treat boxes did not live up to the expectations of children who were expecting "scary treats." This suggests that the tearoom may have fallen short in properly communicating what customers would receive in these themed packages, leading to disappointment.

One comment mentions that the treat box had a larger proportion of multipack sweets, which made the customer feel like they could have spent less money for the same quantity of items. This indicates that the tearoom may not be providing good value for some of its products.

Despite these weaknesses, it is important to note that the overall feedback from customers is positive. The tearoom has received multiple comments praising the food, service, and atmosphere. These strengths indicate that the tearoom has the potential to build a loyal customer base through its quality offerings and friendly staff.

In conclusion, The Croft Tearoom has a number of strengths, including ease of ordering, delicious cakes, friendly staff, and a pleasant atmosphere. However, there are also weaknesses in terms of consistency in takeaway items and value for money. By addressing these weaknesses and maintaining its strengths, The Croft Tearoom can continue to provide a positive dining experience for its customers.

Best TL Reviews

Ordered red velvet cake with cream, chocolate chips and white chocolate drip for a birthday. Ordering was easy and collected as agreed. Cake was good, thank you. Our birthday girl wanted to decorate herself

I ordered some takeaway afternoon teas and treat boxes (Halloween)

Which was nothing like the pictures advertised some of the biscuits were not decorated the cakes were nothing like the pictures advertised. The afternoon tea had items missing

The cakes tasted lovely but had disappointed children as they were expecting scary treats

Absolutely amazing little cafe. Beautifully decorated, super lovely staff and the best cake I've eaten in a very long time. Nothing was too much trouble, and there happened to be live music on, which was great. I can't think of a single negative thing to say about the place.

Received a treat box today costing me £16 and I am not happy with the content. It was not the same as the picture advertised. The cupcakes were nice but the rest of the box looked like multipack sweets, and just one or two of them at that. Apart from the cakes, I would guess that I could have spent a lot less money for the same amount

Just had another fantastic roast dinner at Louis place - generous portion, cooked perfectly with fab crackling and gravy. Whats not to love? Book a space asap

Well

A most delightful luncheon for 2 plus ???? was had there today

Welsh rarebit superb and massively generous portion

Will be returning for a cheesy afternoon tea.

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I am leaving a review on behalf of my mum and her best friend who visited The Croft Tearoom last week for an afternoon tea. They were very impressed with the friendly staff who went above and beyond with the service and made them feel very welcome. The food was amazing and they thoroughly enjoyed themselves. They would certainly recommend The Croft Tearoom and will be back.

Very friendly staff excellent service freshly cooked food. Real valve for money